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The Branch Operations Strategy & Innovation team is responsible for shaping the future of Navy Federal's branch network and the experiences delivered through it. We partner across the enterprise to develop long-term strategies, drive innovation, support organizational transformation, and ensure our branches continue to evolve alongside member expectations and organizational growth. Our work spans strategic planning, branch network optimization, member experience, operational excellence, change management, and portfolio governance.
As part of Branch Operations, the Strategy & Innovation team serves as a trusted advisor to senior leaders, helping translate emerging trends, operational insights, and member needs into actionable strategies. We develop strategic frameworks, facilitate planning sessions, evaluate new opportunities, and guide initiatives that strengthen the branch experience for both members and employees.
The Summer Associate Intern will report to the Manager of Strategy & Innovation and work closely with a team of strategists, change leaders, and portfolio managers located across multiple Navy Federal campuses. This role is ideal for a Master's-level student, preferably pursuing an MBA or related degree, who enjoys solving complex business problems, conducting research, and developing data-driven recommendations that balance operational realities with long-term strategic objectives.
Projects may focus on branch transformation, member experience, competitive benchmarking, operational innovation, organizational effectiveness, and emerging trends impacting retail financial services.
The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.
Responsibilities

• Conduct research to support Branch Operations strategic priorities, emerging opportunities, and executive decision-making.
• Analyze industry trends, competitive dynamics, member expectations, and market developments to identify implications for Navy Federal's branch network.
• Assess strategic opportunities related to branch transformation, workforce effectiveness, member experience, operational excellence, and service delivery.
• Develop executive-ready presentations, business cases, recommendations, and supporting materials for senior leadership.
• Support strategic planning activities, innovation efforts, and leadership workshops by researching issues, synthesizing findings, and documenting recommendations.
• Contribute to initiatives focused on improving branch performance, employee effectiveness, member engagement, and organizational readiness.

Qualifications

• Currently pursuing a degree in Business Administration (MBA), Strategy, Finance, Economics, Management, Organizational Leadership, or a related field.
• Experience analyzing data, conducting research, and developing recommendations to solve business problems.
• Strong written, verbal, and presentation communication skills.
• Proficiency with Microsoft Office products, particularly PowerPoint and Excel.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Experience developing executive presentations and communicating findings to senior stakeholders.
• Knowledge of strategic planning frameworks, business case development, market analysis, and competitive intelligence methodologies.
• Familiarity with financial services, credit unions, banking, branch operations, or member experience strategy.

Additional Information
Hours:

• Monday - Friday, 8:00AM - 4:30 PM ET

Location:

• 820 Follin Lane, Vienna, VA 22180

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.