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Internship Shopify Customer Service Jobs (NOW HIRING)

Set Active

Customer Service Rep

Beverly Hills, CA · On-site

$18.25 - $25/hr

Utilize and familiarize all Shopify features and Gorgias features (email platform) to be able to ... Strong understanding of customer service best practices and conflict resolution techniques.

Set Active

Customer Service Rep

Beverly Hills, CA · On-site

$18.25 - $25/hr

Utilize and familiarize all Shopify features and Gorgias features (email platform) to be able to ... Strong understanding of customer service best practices and conflict resolution techniques.

SET ACTIVE

Customer Service Rep

Beverly Hills, CA · On-site

$18.25 - $25/hr

Customer Service Rep Beverly Hills, CA, USA 22.00-28.00 per hour Hourly Full Time About Us: SET ... Utilize and familiarize all Shopify features and Gorgias features (email platform) to be able to ...

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

Crown Staffing LLC

Customer Service

Bolingbrook, IL · On-site

$18.50 - $19.50/hr

Customer Service Customer Service Job Details Monday Thursday 7 am - 4 pm, Friday 7 am - 12 pm, $18 ... Shopify • Order Confirmation: Confirm customer orders across multiple dedicated customer portals ...

Loader Parts Source

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Customer Service Representative

Elkhart, IN · On-site

$16 - $19/hr

Experience using Shopify and NetSuite in a customer service, order processing, or administrative capacity. * Advanced proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and ...

Genpact

Integrate third-party services (CMS, search, analytics, personalization, payments) * Collaboration ... customer focus, and innovation

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Internship Shopify Customer Service information

What types of support tasks can I expect to handle as an intern in Shopify Customer Service?

As an intern in Shopify Customer Service, you'll typically assist with responding to merchant inquiries via email, chat, or phone, helping troubleshoot common platform issues, and guiding users through Shopify’s tools and features. You may also log and escalate more complex problems to senior team members, and contribute to knowledge base articles or process improvements. The role requires strong communication, patience, and a willingness to learn about Shopify’s evolving ecosystem, while collaborating closely with other support specialists and technical teams.

What are the key skills and qualifications needed to thrive as an Internship Shopify Customer Service representative, and why are they important?

To excel as an Internship Shopify Customer Service representative, you should have strong communication skills, basic knowledge of e-commerce platforms, and preferably some customer service experience or coursework. Familiarity with Shopify's dashboard, CRM tools like Zendesk, and ticketing systems is typically required. Active listening, patience, and problem-solving abilities help you stand out in handling diverse customer inquiries. These skills are crucial for effectively resolving issues, ensuring customer satisfaction, and supporting business growth in a fast-paced online retail environment.

What are internship Shopify customer service roles?

Internship Shopify customer service roles are entry-level positions where interns assist with supporting Shopify merchants and customers. Interns learn to handle inquiries through email, chat, or phone, help troubleshoot issues related to online stores, and provide guidance on using Shopify's features. These internships are designed to help individuals gain practical experience in customer support, e-commerce platforms, and communication skills while working in a dynamic environment. Interns often work closely with experienced support teams and may have opportunities for professional development and potential future employment.

What is the difference between Internship Shopify Customer Service vs Shopify Customer Support Specialist?

AspectInternship Shopify Customer ServiceShopify Customer Support Specialist
CredentialsTypically students or entry-level applicants, no formal certification requiredRelevant experience in customer service, sometimes certifications in support or e-commerce
Work EnvironmentInternship setting, often part-time or temporary, may be remote or in-officeFull-time or part-time support role, usually remote, within e-commerce companies
Employer & IndustryRetail, e-commerce, or tech companies using Shopify platformCompanies operating Shopify stores needing ongoing customer support

In summary, an Internship Shopify Customer Service is an entry-level, temporary role aimed at gaining experience, while a Shopify Customer Support Specialist is a more experienced, ongoing position focused on resolving customer issues and maintaining satisfaction within the e-commerce industry.

What cities are hiring for Internship Shopify Customer Service jobs? Cities with the most Internship Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Internship Shopify Customer Service jobs? States with the most job openings for Internship Shopify Customer Service jobs include:
Internship Shopify Customer Service jobs near you

Customer Service Rep

Set Active

Beverly Hills, CA • On-site

$18.25 - $25/hr

Other

Posted 4 days ago

Job description

About Us:
SET creates athleisure for what's next. We exist to set the pace of culture through clothing that fits your life-designed for everyday movement, rooted in community, and made to be seen. Our mission is to bring ease and confidence to everyday movement through thoughtfully designed athleisure that transitions seamlessly from active moment to everything in between.
Position Summary:
SET Active is looking for a Customer Service Representative to join our team. This role will be responsible for providing top-tier support to our customers via email and social channels. The right candidate will be proactive, detail-oriented, and customer-focused, with strong problem-solving skills. This is an incredible opportunity for someone looking for a hands-on role where they can make a direct impact on customer satisfaction and brand loyalty. We are a start-up, so no job is too big or too small for any of our team.
Responsibilities:
  • Respond to customer emails that come in through our Gorgias platform.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best
    solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Give customers information about products or services and answer any questions about their reservations.
  • Assist customers with returns, exchanges, website navigation, completing orders, and address adjustments.
  • Provide detailed reports to your manager regarding trending customer issues and/or positive/negative feedback.
  • Work in direct communication with the shipping facility/warehouse (RAMP) to make sure all issues are resolved in a timely manner.
  • Utilize and familiarize all Shopify features and Gorgias features (email platform) to be able to best assist a customer's needs.
  • Provide solutions to your manager for any potential issues that arise or may arise from product, drops, delays, or customer complaints.
  • Manage customer complaints of fraudulent cancellations and be able to provide a solution.
  • Respond to Instagram DMs in the "general" folder when flagged by the social team.
  • Filter through Instagram DM requests and put the correct DMs in the "primary" vs. "general" folders when flagged by the social team.
  • The representative is responsible for emailing customers that RAMP flags their orders as short as an item, and providing a solution that best suits the
    customer's needs.
  • Responsible for emailing customers who return damaged items and informing them of our policies on these items.
  • Representatives are responsible for reaching out to customers who give them a satisfaction score of 3 stars or less and asking them for feedback on how they could have better assisted them.
  • Filter through reviews to find corresponding issues that customers bring forward via email and notify a manager with a detailed report.
  • Assist customers with Tik Tok shop complaints.
Qualifications:
  • 2+ years' experience in customer service.
  • Strong understanding of customer service best practices and conflict resolution techniques.
  • Proven ability to handle high-volume customer inquiries with professionalism and efficiency.
  • Experience using customer support platforms like Gorgias and Shopify.
  • Demonstrated history of problem-solving, multitasking, and providing proactive solutions.
  • Exceptional communication skills, attention to detail, project management skills, and ability to meet tight timelines in a fast-paced environment.

Apply