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Internship Shopify Customer Service Jobs in Burr Ridge, IL

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

Leap

General Manager: LEAP (Menswear)

Chicago, IL · On-site

... service excellence and results. You will elevate client engagement through thoughtful, data ... Proficiency with Shopify, CRM (Endear), Slack, and Google Workspace. * Flexible availability ...

Roman Inc

E-Commerce Coordinator

Bloomingdale, IL · On-site

... DTC Shopify store, Amazon, Walmart Marketplace, and an expanding social commerce presence. This ... Serve as first-line contact for customer inquiries via email and chat -- responding promptly and ...

Leap

General Manager: LEAP (Menswear)

Chicago, IL · On-site

$70K/yr

... service excellence and results. You will elevate client engagement through thoughtful, data ... Proficiency with Shopify, CRM (Endear), Slack, and Google Workspace. * Flexible availability ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... g., Gorgias, Shopify, Route) * Collaborate with internal teams (e.g., fulfillment, finance ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... g., Gorgias, Shopify, Route) * Collaborate with internal teams (e.g., fulfillment, finance ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... g., Gorgias, Shopify, Route) * Collaborate with internal teams (e.g., fulfillment, finance ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

During this high-volume time, your ability to provide thoughtful, personalized service will help ... g., Gorgias, Shopify, Route) * Collaborate with internal teams (e.g., fulfillment, finance ...

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All JobsShopify Customer Service JobsInternship Shopify Customer Service JobsInternship Shopify Customer Service Jobs in Burr Ridge, IL

Internship Shopify Customer Service information

What types of support tasks can I expect to handle as an intern in Shopify Customer Service?

As an intern in Shopify Customer Service, you'll typically assist with responding to merchant inquiries via email, chat, or phone, helping troubleshoot common platform issues, and guiding users through Shopify’s tools and features. You may also log and escalate more complex problems to senior team members, and contribute to knowledge base articles or process improvements. The role requires strong communication, patience, and a willingness to learn about Shopify’s evolving ecosystem, while collaborating closely with other support specialists and technical teams.

Is Shopify a good place to intern?

Interning at Shopify, especially in roles like Customer Service, provides exposure to e-commerce platforms, customer support tools, and remote work environments. It offers valuable industry experience and skill development in communication, problem-solving, and platform management. The internship duration and responsibilities vary, so reviewing specific program details is recommended.

What are the key skills and qualifications needed to thrive as an internship Shopify Customer Service representative, and why are they important?

To excel as an Internship Shopify Customer Service representative, you should have strong communication skills, basic knowledge of e-commerce platforms, and preferably some customer service experience or coursework. Familiarity with Shopify's dashboard, CRM tools like Zendesk, and ticketing systems is typically required. Active listening, patience, and problem-solving abilities help you stand out in handling diverse customer inquiries. These skills are crucial for effectively resolving issues, ensuring customer satisfaction, and supporting business growth in a fast-paced online retail environment.

What is an internship Shopify Customer Service role?

Internship Shopify customer service roles are entry-level positions where interns assist with supporting Shopify merchants and customers. Interns learn to handle inquiries through email, chat, or phone, help troubleshoot issues related to online stores, and provide guidance on using Shopify's features. These internships are designed to help individuals gain practical experience in customer support, e-commerce platforms, and communication skills while working in a dynamic environment. Interns often work closely with experienced support teams and may have opportunities for professional development and potential future employment.

How to get an internship at Shopify?

To get an internship as a Shopify Customer Service representative, applicants should review Shopify's internship program requirements, which typically include relevant communication skills, customer service experience, and familiarity with e-commerce platforms. Candidates often apply through the company's careers page, submit a resume highlighting relevant skills, and may undergo interviews or assessments as part of the selection process.

What is the difference between Internship Shopify Customer Service vs Shopify Customer Support Specialist?

AspectInternship Shopify Customer ServiceShopify Customer Support Specialist
CredentialsTypically students or entry-level applicants, no formal certification requiredRelevant experience in customer service, sometimes certifications in support or e-commerce
Work EnvironmentInternship setting, often part-time or temporary, may be remote or in-officeFull-time or part-time support role, usually remote, within e-commerce companies
Employer & IndustryRetail, e-commerce, or tech companies using Shopify platformCompanies operating Shopify stores needing ongoing customer support

In summary, an Internship Shopify Customer Service is an entry-level, temporary role aimed at gaining experience, while a Shopify Customer Support Specialist is a more experienced, ongoing position focused on resolving customer issues and maintaining satisfaction within the e-commerce industry.

What cities near Burr Ridge, IL are hiring for Internship Shopify Customer Service jobs? Cities near Burr Ridge, IL with the most Internship Shopify Customer Service job openings:
Internship Shopify Customer Service jobs near you

Customer Service

QFS Services, Inc.

Willowbrook, IL • On-site

$20/hr

Other

Re-posted 7 days ago

Job description

Job Position: Customer Service
Location: Willowbrook, IL 60527
Pay Rate: $20.00/hr
Shift: 8am-5pm Monday -Friday
Description: We are currently seeking a Customer Experience Specialist to provide exceptional customer service to our online customers. Serving as the primary point of contact for ecommerce customers, this person will be responsible for assisting shoppers on all offered service channels including but not limited to email, live chat, and phone. Common customer inquiries include questions/issues regarding product availability, garment sizing/fit, orders, shipping/delivery, payment, refunds, returns/exchanges, etc.
Leveraging a personalized and consultative approach, this person will play a key role in driving online sales and customer retention and will greatly contribute to our continued company growth. The ideal candidate is a customer-centric problem solver who has a positive attitude, excellent written and verbal communication skills, strong business acumen, and an entrepreneurial spirit.
Key Responsibilities
• Respond to, answer, and resolve all customer comments, inquiries, and concerns via email, chat, and phone
• Assist customers with orders, shipping/delivery, returns, website questions, product selection (sizing, fit, etc.), and other inbound inquiries. Provide customers with product recommendations, identifying cross-sell/up-sell opportunities when appropriate.
• Oversee the end-to-end online ordering and RMA process for the ecommerce channel
• Review/approve customer return requests; Process refunds/exchanges using Shopify and company ERP system
• Work closely with the fulfillment team on inventory and order-related issues, including quality control and quality assurance tasks
• Keep up to date on industry trends and identify ways to improve customer experience
• Document customer feedback to share with internal stakeholders
• Ensure website content is up-to-date, accurate, share feedback as needed
• Assist Ecommerce and warehouse teams with other related initiatives and activities as requested
Skills & Competencies
• Exceptional written and verbal communication skills; Able to communicate clearly, professionally, and with empathy.
• Ability to build rapport and form trusting relationships with customers and coworkers; exhibits a high degree of emotional intelligence
• Customer-oriented and solution-focused.
• Possesses sound judgment with keen critical-thinking and decision-making skills.
• Ability to multi-task and navigate ambiguous situations in a fast-paced environment.
• Positive attitude, motivated, self-starter with a bias for action
• Quick learner and able to adapt to new technologies and processes.
• Solid understanding of business operations and processes; Ability to understand and apply a broad knowledge of policies and procedures.
• Ability to be flexible and to work outside of normal business hours if necessary

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