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Assists in the development, implementation, evaluation and provision of support for Human Resources Information Systems (HRIS) and associated processes within Memorial Health System and all affiliates. Serves as a trainer and resource on HRIS and process improvement solutions. Maintains, updates, retrieves and evaluates information housed in HRIS solutions and databases. Collaborates with Human Resources team to anticipate customer needs. Monitors trends to aid in functionality enhancement recommendations. Provides technical advice to resolve business issues, streamline and improve current business processes and enhance customer service. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

We are happy to offer flexibility and work life balance with remote work capabilities in this role. Please note you must still reside in one of our approved states in order to be considered: Illinois, Indiana, Kansas, Kentucky, Michigan, Missouri, Ohio, and Wisconsin are the approved states.

To review Memorial's Benefits click here: Benefits - Memorial HR

Education:
• Bachelor’s degree in computer science, information management, human resources, business, information management, project management or related field required. Three (3) years of experience performing technical support, systems analysis, or related IT field may be considered in lieu of bachelor’s degree.
Licensure/Certification/Registry:
• Six Sigma White Belt certification or completion within one year of employment.

Experience:
• Minimum three (3) years of experience in Information Technology areas including project management, advanced support management, systems analysis, programming, process improvement or other similar experience required.
• Prior experience with human resources/payroll applications, specifically Lawson and API, preferred.

• Prior experience with Workday systems administration and configuration highly preferred.

Other Knowledge/Skills/Abilities:
• Demonstrated ability to execute small to medium scale projects from start to finish including the development, measurement and reporting of key performance indicators.
• Demonstrated ability to evaluate and measure the quantitative and qualitative impact of program and process implementations.
• Demonstrated ability to research, identify and analyze system requirements, develop recommendations and implement solutions.
• Basic understanding of computer systems including hardware, operating systems, programming language and data communications.
• Demonstrated report writing proficiency utilizing Crystal, Microsoft Access, and/or SQL.
• Demonstrated problem solving skills and ability to communicate effectively with all levels of people, both internal and external to MHS.
• Demonstrated advanced knowledge and abilities related to Microsoft Office computer applications for use in email, reports, documents, presentations, charts, spreadsheets, and correspondence. (To include use of PivotTables, VLOOKUP and statistical analysis charts).
• Demonstrated outstanding verbal and written communications skills.

Principle Duties & Responsibilities:
1. Supports HRIS solutions including issue identification, troubleshooting, customer requests, report writing and partnering with customers and partner departments to ensure the systems function per specifications and user needs.

2. Assists with monitoring of current HRIS solutions, researches potential enhancements and provides recommendations for technology solutions and process improvement that align with organizational needs.

3. Assists in determining system requirements, resource needs, project plans and timelines to accomplish HRIS objectives.

4. Assists in the planning, design, building, testing, training, deployment and post-implementation evaluation of new HRIS solutions and upgrades/enhancements of current HRIS solutions.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.

• COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.

• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.

6. Assists in evaluation of customer requests to identify risks and benefits. Works with customers to identify optimal solutions.

7. Supports the maintenance of accurate employee master data by performing data extracts and analysis and providing feedback as appropriate.

8. Assists with the implementation of approved programs, practices, and technology to improve workflow. Ensures that all projects are appropriately documented, planned, controlled, communicated and executed.

9. Develops queries, metrics and reports, to provide customers with accurate and meaningful information using knowledge of data elements to ensure specific needs are met. Performs quality control analysis on data collection to ensure accuracy.

10. Analyzes, designs, develops, implements and evaluates educational activities to meet identified needs, utilizing adult learning principles. Conducts training for staff related to HRIS solutions throughout the health system including, but not limited to Lawson, Active Staffer and ReportXpress.

11. Assists with developing interfaces to and from HRIS solutions to meet the strategic business needs of the organization.

12. Identifies opportunities for improvement to effectively leverage HRIS resources ensure optimal performance, minimize disruption and improve communication through the identification of co-dependencies within the organizational infrastructure and the coordination with appropriate entities.

13. Performs ongoing assessment of learning needs and designs, develops, implements and evaluates educational programming to meet the learning needs of Memorial Health System employees and leaders in their use of the Workforce Management system.

14. Maintains confidentiality of sensitive employee data, financial information and of all system information.

15. Monitors current developments in information services industry related to HRIS and process improvement solutions.

16. Provides assistance with all year-end tasks and processes ensuring all MHS benefits and/or regulatory requirements are met.

17. Available to support organizational needs during “non-office hours” when testing and/or system issues/failure needs arise.

18. Serves as resource person on committees, task forces, meetings and activities to assist the hospital and system achieve strategic objectives.

19. Maintains professional growth and development through continuing education, seminars, workshops and professional affiliations.

20. Develops annual goals consistent with Memorial Health System’s Strategic Plan and Goals, and monitors the status of goal achievement utilizing 30 day action plans.

21. Assists in the care and maintenance of department equipment, supplies, and facilities. Requisitions supplies and equipment as needed for instruction.

22. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.