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Automotive Rental Car Associate - Fowler Toyota Norman

If you can make customers feel welcome and confident that their needs are being met, then Fowler Toyota Norman may be your next career home. We need an expert in customer service who is highly organized and can execute our rental car process.

Job Responsibilities

• Completes rental contract, explains rental policies and procedures, verifies credit, and obtains customer signature and deposit.
• Calls storage or service area to determine automobile availability and requests delivery.
• Works with other rental agencies to secure a vehicle for customers when necessary.
• Coordinates customer pick up or drop off, if necessary.
• Collects rental fees by handling credit card, check, and cash transactions.
• Coordinates direct billing with insurance companies.
• Reconciles cash or credit card slips with rental agreements and sends them on to management.
• Performs daily cash drawer settlement to maintain daily drawer balance.
• Performs daily inventory inspection of all rental units in fleet.
• Must be familiar with Client Relationship Management (CRM) software
• Work and clean schedules

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to stand and climb or balance.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and peripheral vision.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Compensation

Compensation is based on experience and is highly competitive in the marketplace

What We Offer

Perks & Benefits

Fowler offers medical, vision, dental life & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays, and Parental Leave & Bereavement Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs. Fowler also offers the Mamava Lactation Pods for customers and personnel.

The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our dedication to the development and advancement of our people, technology and systems will help us get there together.

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.