Temporary Luxury Car Rental Jobs (NOW HIRING)

Job Title: Customer Service Representative

Industry: Luxury Car Rental / Hospitality

Location (City, State): Wood-Ridge, NJ

Salary: $45,000-$50,000

Work Schedule: Sunday - Thursday 10am - 6pm

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Our client is a highly specialized luxury car rental company recognized for delivering exceptional, white-glove service experiences. As the only Forbes Travel Guide Brand Official Elite Car Rental Company in the world, they exclusively serve the private aviation, luxury hotel, sports, and entertainment industries. Due to continued growth and expansion, they are seeking an experienced Customer Service Representative to join their Sports & Entertainment divisions.

Job Description

Addison Group is partnering with our client to hire a Customer Service Representative to support customer accounts, billing inquiries, collections efforts, and client relationship management. This role is ideal for a service-oriented professional with strong communication skills, the ability to multitask in a fast-paced environment, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Act as the primary contact for customer inquiries received via phone, email, and other communication channels
• Coordinate transportation bookings and service requests while ensuring all details are accurate and customized to client preferences
• Deliver a high-end customer experience for executives, frequent travelers, and other premium clientele
• Identify client needs and recommend transportation options that align with their requirements
• Manage schedule changes, special accommodations, and service requests with efficiency and professionalism
• Develop strong relationships with clients through proactive communication and exceptional follow-through
• Partner closely with operations teams to ensure services are delivered accurately and on time
• Maintain detailed records of reservations, client preferences, and communications within internal systems
• Resolve customer concerns quickly and professionally while maintaining a positive client experience
• Handle sensitive information with discretion and maintain strict confidentiality standards
• Contribute to a collaborative, service-focused team environment committed to exceeding client expectations

Qualifications

Experience:

• 2+ years of experience in customer service, hospitality, concierge services, luxury retail, travel, aviation, reservations, or another client-facing environment
• Experience working with VIP clients or providing high-touch customer service is highly preferred

Technical Skills:

• Comfortable working with reservation systems, CRM platforms, and Microsoft Office applications

Soft Skills:

• Outstanding verbal and written communication skills
• Strong problem-solving and customer service abilities
• Professional demeanor with exceptional attention to detail
• Ability to remain composed and adaptable in a fast-paced environment
• Strong relationship-building skills and commitment to service excellence

Education:

• High school diploma required; additional hospitality, business, or customer service training is a plus

Perks

• Opportunity to work with a premium client base in a customer-focused environment
• Collaborative team culture with growth potential
• Exposure to the transportation, hospitality, and luxury service industries

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.