Dulles, VA · On-site
$60K - $75K/yr
Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily ...
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Dulles, VA · On-site
$60K - $75K/yr
Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily ...
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
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Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
Quick apply
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
Quick apply
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Austin, TX · On-site
The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms. This role requires ...
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Austin, TX · On-site
The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms. This role requires ...
Austin, TX · On-site
The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms. This role requires ...
Austin, TX · On-site
The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms. This role requires ...
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Pennsauken, NJ · On-site
$24 - $28/hr
Escalate complex issues with thorough documentation to Tier 2 and Engineering when needed What You Bring Required Experience * 1 to 2 years of experience in an IT help desk, customer support, or ...
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Pennsauken, NJ · On-site
$24 - $28/hr
Escalate complex issues with thorough documentation to Tier 2 and Engineering when needed What You Bring Required Experience * 1 to 2 years of experience in an IT help desk, customer support, or ...
Aurora, CO · On-site
$30 - $44/hr
The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems, ensuring continuous 24/7 operational support for users operating within Controlled ...
Aurora, CO · On-site
$30 - $44/hr
The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems, ensuring continuous 24/7 operational support for users operating within Controlled ...
Centreville, VA · On-site
$20.25 - $27.75/hr
Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...
Centreville, VA · On-site
$20.25 - $27.75/hr
Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...
Washington, DC · On-site
$85 - $110/hr
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ... This individual will work closely with Service Delivery leadership and Tier 2 support teams to ...
New
Washington, DC · On-site
$85 - $110/hr
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ... This individual will work closely with Service Delivery leadership and Tier 2 support teams to ...
New
Washington, DC · On-site
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ... This individual will work closely with Service Delivery leadership and Tier 2 support teams to ...
Washington, DC · On-site
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ... This individual will work closely with Service Delivery leadership and Tier 2 support teams to ...
Washington, DC · On-site
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ... This individual will work closely with Service Delivery leadership and Tier 2 support teams to ...
Washington, DC · On-site
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ... This individual will work closely with Service Delivery leadership and Tier 2 support teams to ...
Orlando, FL · Remote
$52K - $55K/yr
Help Desk Specialist II Task 3: TSD Advanced Support (Tier II) Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance Rotating shifts, 24x7x365 coverage required ...
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Orlando, FL · Remote
$52K - $55K/yr
Help Desk Specialist II Task 3: TSD Advanced Support (Tier II) Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance Rotating shifts, 24x7x365 coverage required ...
$85 - $110/hr
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ... This individual will work closely with Service Delivery leadership and Tier 2 support teams to ...
New
$85 - $110/hr
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ... This individual will work closely with Service Delivery leadership and Tier 2 support teams to ...
New
Scottsdale, AZ · On-site
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
Scottsdale, AZ · On-site
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
Tampa, FL · On-site
$19 - $25.50/hr
We are currently seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues ...
Tampa, FL · On-site
$19 - $25.50/hr
We are currently seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues ...
$9.38 - $10.86
1% of jobs
$10.86 - $12.35
3% of jobs
$12.35 - $13.83
3% of jobs
$14.74 is the 25th percentile. Wages below this are outliers.
$13.83 - $15.32
29% of jobs
The median wage is $16.46 / hr.
$15.32 - $16.81
18% of jobs
$16.81 - $18.29
13% of jobs
$19.09 is the 75th percentile. Wages above this are outliers.
$18.29 - $19.78
15% of jobs
$19.78 - $21.26
7% of jobs
$21.26 - $22.75
5% of jobs
$22.75 - $24.24
3% of jobs
$24.24 - $25.72
2% of jobs
$9
$17
$25
| Aspect | Internship Help Desk Tier 2 | Help Desk Tier 2 |
|---|---|---|
| Credentials | Typically pursuing or recent graduates, some certifications preferred | Usually requires certifications like CompTIA A+ or Network+ |
| Work Environment | Internship setting, training-focused, entry-level | Full-time, professional support environment |
| Employer & Industry | Internship programs in IT companies or departments | Established IT support teams across various industries |
| Search & Comparison Intent | Learning, entry-level support roles, career exploration | Technical support, troubleshooting, escalation handling |
Internship Help Desk Tier 2 positions are designed for students or recent graduates gaining practical experience, often with training provided. Help Desk Tier 2 roles are more advanced, requiring some experience and certifications, focusing on resolving complex technical issues in a professional setting. The main difference lies in experience level, responsibilities, and career stage.
Cities with the most Internship Help Desk Tier 2 job openings:
The most popular types of Help Desk Tier 2 jobs are:
States with the most job openings for Internship Help Desk Tier 2 jobs include:
$60K - $75K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
Opening
Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 technicians. Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians.
Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.
Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.
This role reports to the Service Delivery Manager.
Position Requirements:
Examples of essential duties are interpreted as being descriptive and not restrictive.
Required Technical Experience:
Preferred Technical Experience:
This is a full-time, salaried position. Salary commensurate with experience.
Salary Range: $60,000 - $75,000 Salary/Year
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
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