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Internship Dispute Resolution Analyst Jobs in Delaware

Mary Dickson

Attorney - Family Law

Newark, DE · On-site

$175 - $200/hr

... dispute resolution, premarital and marital agreements, and commercial settlement agreements ... Strong legal research, writing, analytical, and reasoning skills * Superb creativity, perseverance ...

W3Global Inc.

Associate Attorney

Wilmington, DE

$120K - $160K/yr

Manage a caseload from inception through resolution * Conduct legal research, analysis, and ... Participate in settlement negotiations and alternative dispute resolution proceedings * Collaborate ...

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Internship Dispute Resolution Analyst information

What is an internship dispute resolution analyst?

An Internship Dispute Resolution Analyst is an intern who assists in resolving conflicts or disputes within an organization, often focusing on workplace issues or contractual disagreements. They support senior analysts or managers by researching cases, analyzing data, preparing reports, and helping to facilitate negotiations or mediation sessions. This role provides valuable experience in conflict resolution, communication, and legal or regulatory procedures, which are important skills for a career in human resources, law, or business management. Interns may work in corporations, law firms, government agencies, or specialized dispute resolution organizations.

What does an internship dispute resolution analyst do?

As an Internship Dispute Resolution Analyst, you’ll typically assist with reviewing and analyzing disputes, preparing case summaries, and supporting senior analysts in mediation or arbitration processes. Your daily work may involve gathering relevant documentation, conducting research on regulations and precedents, and helping draft reports or recommendations. You’ll also collaborate closely with legal teams, compliance officers, and sometimes directly with clients to ensure effective resolution of disputes. This hands-on experience offers valuable insights into conflict management and often serves as a stepping stone to more advanced roles within compliance, legal, or risk management teams.

What are the key skills and qualifications needed to thrive as an internship dispute resolution analyst?

To thrive as an Internship Dispute Resolution Analyst, you typically need a background in law, business, or a related field, along with strong analytical and research abilities. Familiarity with case management software, legal databases, and document review tools is often required. Excellent communication, negotiation, and problem-solving skills help you resolve conflicts and present findings effectively. Mastering these skills is crucial for ensuring fair, efficient resolution of disputes and maintaining organizational integrity.

What is the difference between Internship Dispute Resolution Analyst vs Internship Coordinator?

AspectInternship Dispute Resolution AnalystInternship Coordinator
CredentialsTypically requires a bachelor's degree in law, human resources, or related fields; certifications in dispute resolution are a plusUsually requires a bachelor's degree in education, human resources, or related fields; experience in program management is common
Work EnvironmentFocuses on mediating disputes, analyzing conflicts, and providing resolution strategies, often in office settingsManages internship programs, recruits interns, and coordinates activities, often in educational or corporate environments
Employer & Industry UsageUsed by legal, HR, and corporate sectors to handle internship-related conflictsCommon in educational institutions, nonprofits, and corporations managing internship programs

The Internship Dispute Resolution Analyst specializes in resolving conflicts involving interns, often requiring legal or HR dispute resolution skills. In contrast, the Internship Coordinator manages the overall internship program, focusing on recruitment and program logistics. Both roles are essential in internship management but serve different functions within organizations.

What are popular job titles related to Internship Dispute Resolution Analyst jobs in Delaware?

For Internship Dispute Resolution Analyst jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Internship Dispute Resolution Analyst jobs in Delaware look for?

The top searched job categories for Internship Dispute Resolution Analyst jobs in Delaware are:

What cities in Delaware are hiring for Internship Dispute Resolution Analyst jobs?

Cities in Delaware with the most Internship Dispute Resolution Analyst job openings:

Internship Dispute Resolution Analyst jobs near you

Card Dispute Specialist

Dover Federal Credit Union

Dover, DE • On-site

Full-time

Posted 14 days ago

Job description

General Summary
The purpose of this position is to investigate, evaluate, administer and monitor dispute processes relating to plastic cards.
Essential Functions
  • Process card dispute related inquiries by internal application, email, mail, or telephone.
  • Provide direction and instruction for card dispute related inquiries from internal and external members and provide timely resolutions.
  • Prepare working card dispute files and ensure all required documentation is included and complete.
  • Process member adjustments within regulatory timeframes.
  • Review dispute related reports to ensure timely processing by vendors. Work directly with vendor on issues and report any delays to the Manager.
  • Investigate card dispute claims using tools and applications accessible to determine dispute options and cardholder liability.
  • Maintain thorough knowledge of Mastercard rules and regulations, state and federal regulations, and Regulation E, to process all phases from initial claim to arbitration or closeout within specified regulatory timeframe.
  • Complete CUMIS bond claim filing for all eligible card related dispute losses in a timely manner.
  • Review various reports from the dispute management application to verify current card case statuses.
  • Maintain a team work atmosphere to share information with the counterparts and Member Services team members for disputed and compromised cards.
  • Assist with duties of team members as required during absences within the department
  • Submit Suspicious Activity referrals as applicable.
  • Process and report multiple card compromises to vendor and member.
  • Review and investigate Case Tracker Report, and make necessary updates in Client Central, as warranted.
  • Log and track provisional credits and balance related GLs.
  • Send member dispute resolution notification in reference to provisional credit.
  • Prepare plastic card write-offs recommendation report for Manager approval.
  • Refer instances of card fraud related trends for Fraud Analyst to investigate.
  • Engage in progressing one's knowledge of internal applications as it pertains to particular role. (Verafin, Centrix, Client Central, etc.)
  • Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
  • Any other duties as assigned.

Requirements
Job Specifications
  • Education equivalent to a four-year high school education required.
  • At least 1-year of experience in a customer service position preferred.
  • At least 1-year experience in card dispute processing in the financial industry required.
  • Work requires basic knowledge Word, Excel, and internet navigation. Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, etc.)
  • Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, etc.)
  • Self-disciplined, detail oriented, and can effectively manage time and prioritize multiple tasks.
  • Ability to work with minimal supervision.
  • Professional, well-developed writing and interpersonal skills necessary for projecting a positive image as a representative of the credit union.
  • Requires judgment to solve day-to-day problems within regulations and established guidelines.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 10 pounds.
Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

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