S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service ...
S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service ...
Customer Service Representative - Entry Level
Addison, IL · On-site
$16 - $21.75/hr
Entry-Level Customer Service Representative Gift Card Manufacturing Industry Location: Downers ... Previous internship, retail, customer service, or administrative experience is a plus. What We ...
Quick apply
Customer Service Representative - Entry Level
Addison, IL · On-site
$16 - $21.75/hr
Entry-Level Customer Service Representative Gift Card Manufacturing Industry Location: Downers ... Previous internship, retail, customer service, or administrative experience is a plus. What We ...
Vice President, High Net Worth Card Customer Experience
Manhattan, NY · On-site
$152K - $195K/yr
JPMorganChase is a leading financial services firm, and they are seeking a Vice President for their High Net Worth Card Customer Experience team. The role focuses on driving growth and delivering ...
Vice President, High Net Worth Card Customer Experience
Manhattan, NY · On-site
$152K - $195K/yr
JPMorganChase is a leading financial services firm, and they are seeking a Vice President for their High Net Worth Card Customer Experience team. The role focuses on driving growth and delivering ...
Customer Service Representative - Entry Level
Addison, IL · On-site
$16 - $21.75/hr
Entry-Level Customer Service Representative Gift Card Manufacturing Industry Location: Downers ... Previous internship, retail, customer service, or administrative experience is a plus. What We ...
Quick apply
Customer Service Representative - Entry Level
Addison, IL · On-site
$16 - $21.75/hr
Entry-Level Customer Service Representative Gift Card Manufacturing Industry Location: Downers ... Previous internship, retail, customer service, or administrative experience is a plus. What We ...
Credit Card Specialist
Richfield, OH · Hybrid
Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...
New
Credit Card Specialist
Richfield, OH · Hybrid
Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...
New
VP/MD, Card Customer Management
Wilmington, DE · On-site
$134K - $172K/yr
Senior Leader For Customer Management OneMain Financial is seeking a senior leader to head customer management for our fast-growing credit card business. In this critical role, the individual will ...
VP/MD, Card Customer Management
Wilmington, DE · On-site
$134K - $172K/yr
Senior Leader For Customer Management OneMain Financial is seeking a senior leader to head customer management for our fast-growing credit card business. In this critical role, the individual will ...
VP/MD, Card Customer Management
Wilmington, DE · On-site +1
$134K - $172K/yr
The Role OneMain is seeking a senior leader to head customer management for our fast-growing credit card business. In this critical role, the individual will manage and continue to build the ...
VP/MD, Card Customer Management
Wilmington, DE · On-site +1
$134K - $172K/yr
The Role OneMain is seeking a senior leader to head customer management for our fast-growing credit card business. In this critical role, the individual will manage and continue to build the ...
S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service ...
S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service ...
S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service ...
S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service ...
Escalations Representative
Roanoke, VA · On-site
$20 - $23/hr
An existing Credit Card Customer Service call center will be expanded to include the servicing of Credit Card Rewards. The queue currently services the following products: * General Purpose Credit ...
Escalations Representative
Roanoke, VA · On-site
$20 - $23/hr
An existing Credit Card Customer Service call center will be expanded to include the servicing of Credit Card Rewards. The queue currently services the following products: * General Purpose Credit ...
Own end to end customer experience of the HNW Card client, including digital capabilities, servicing strategy, and travel * Support development of our client experience strategy through industry ...
Own end to end customer experience of the HNW Card client, including digital capabilities, servicing strategy, and travel * Support development of our client experience strategy through industry ...
Vice President, High Net Worth Card Customer Experience
Manhattan, NY · On-site
$152K - $195K/yr
Own end to end customer experience of the HNW Card client, including digital capabilities, servicing strategy, and travel * Support development of our client experience strategy through industry ...
Vice President, High Net Worth Card Customer Experience
Manhattan, NY · On-site
$152K - $195K/yr
Own end to end customer experience of the HNW Card client, including digital capabilities, servicing strategy, and travel * Support development of our client experience strategy through industry ...
Manager, Project Management - Card, Customer Office Team (Hybrid)
New York, NY · Hybrid
$89K - $114K/yr
Manager, Project Management - Card, Customer Office Team (Hybrid) The Customer Office team is ... or service-based organization * 3+ years of experience leading technology delivery projects * 3+ ...
Manager, Project Management - Card, Customer Office Team (Hybrid)
New York, NY · Hybrid
$89K - $114K/yr
Manager, Project Management - Card, Customer Office Team (Hybrid) The Customer Office team is ... or service-based organization * 3+ years of experience leading technology delivery projects * 3+ ...
Customer Support Lead
$100K - $115K/yr
The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...
Customer Support Lead
$100K - $115K/yr
The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...
Manager, Project Management - Card, Customer Office Team (Hybrid)
Mclean, VA · Hybrid
$82K - $105K/yr
Manager, Project Management - Card, Customer Office Team (Hybrid) The Customer Office team is ... or service-based organization * 3+ years of experience leading technology delivery projects * 3+ ...
Manager, Project Management - Card, Customer Office Team (Hybrid)
Mclean, VA · Hybrid
$82K - $105K/yr
Manager, Project Management - Card, Customer Office Team (Hybrid) The Customer Office team is ... or service-based organization * 3+ years of experience leading technology delivery projects * 3+ ...
Manager, Project Management - Card, Customer Office Team (Hybrid)
Mclean, VA · On-site
$82K - $105K/yr
Manager, Project Management - Card, Customer Office Team (Hybrid) The Customer Office team is ... or service-based organization * 3+ years of experience leading technology delivery projects * 3+ ...
Manager, Project Management - Card, Customer Office Team (Hybrid)
Mclean, VA · On-site
$82K - $105K/yr
Manager, Project Management - Card, Customer Office Team (Hybrid) The Customer Office team is ... or service-based organization * 3+ years of experience leading technology delivery projects * 3+ ...
Customer Service Representative
$12.75 - $17.25/hr
Educate customers on the features and benefits of the credit card and savings products and * services. * Proactively identify opportunities to enhance the customer experience and promote * customer ...
Customer Service Representative
$12.75 - $17.25/hr
Educate customers on the features and benefits of the credit card and savings products and * services. * Proactively identify opportunities to enhance the customer experience and promote * customer ...
Manager, Project Management - Card, Customer Office Team (Hybrid)
Richmond, VA · Hybrid
$80K - $103K/yr
Manager, Project Management - Card, Customer Office Team (Hybrid) The Customer Office team is ... or service-based organization * 3+ years of experience leading technology delivery projects * 3+ ...
Manager, Project Management - Card, Customer Office Team (Hybrid)
Richmond, VA · Hybrid
$80K - $103K/yr
Manager, Project Management - Card, Customer Office Team (Hybrid) The Customer Office team is ... or service-based organization * 3+ years of experience leading technology delivery projects * 3+ ...
Customer Support Lead
Vienna, VA · On-site
$100K - $115K/yr
The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...
Customer Support Lead
Vienna, VA · On-site
$100K - $115K/yr
The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...
Customer Support Lead
Vienna, VA · On-site
$100K - $115K/yr
The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...
Customer Support Lead
Vienna, VA · On-site
$100K - $115K/yr
The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...
Internship Discover Card Customer Service information
See salary details
$9.13 - $10.47
2% of jobs
$10.47 - $11.80
2% of jobs
$11.80 - $13.13
3% of jobs
$13.13 - $14.47
17% of jobs
$14.55 is the 25th percentile. Wages below this are outliers.
$14.47 - $15.80
18% of jobs
The median wage is $16.51 / hr.
$15.80 - $17.13
16% of jobs
$17.13 - $18.47
11% of jobs
$18.89 is the 75th percentile. Wages above this are outliers.
$18.47 - $19.80
20% of jobs
$19.80 - $21.13
6% of jobs
$21.13 - $22.47
3% of jobs
$22.47 - $23.80
2% of jobs
$9
$17
$23
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Credit Card: Customer Service Account Specialist I (Heathrow)
Heathrow, FL • On-site
Full-time
Medical, Retirement
Posted 11 days ago
JPMorgan Chase & Co. rating
8.0
Based on 493 frontline employees who took The Breakroom Quiz
73rd of 170 rated banks
Job description
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
- Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
What JPMorgan Chase & Co. employees say
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Benefits
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About JPMorgan Chase & Co
Sourced by ZipRecruiter
Industry
Finance and insurance and banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
New York, NY, US