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Internship Amazon It Help Desk Jobs (NOW HIRING)

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...

TOTAL WAREHOUSE INC

IT Help Desk I

Anaheim, CA

Description The IT Help Desk I position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

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Internship Amazon It Help Desk information

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How much do internship amazon it help desk jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for internship amazon it help desk in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an internship Amazon IT Help Desk?

An Internship Amazon IT Help Desk position is an entry-level opportunity for students or recent graduates to gain hands-on experience supporting Amazon’s internal technology systems. Interns in this role assist with troubleshooting hardware and software issues, responding to user requests, and maintaining IT equipment. They work closely with experienced IT professionals to learn industry best practices and develop technical and customer service skills in a fast-paced environment. This internship is a valuable stepping stone for those interested in pursuing a career in information technology or technical support.

What are the key skills and qualifications needed to thrive as an IT Help Desk intern at Amazon?

To thrive as an IT Help Desk Intern at Amazon, you generally need a foundational understanding of computer systems, troubleshooting, and customer support, often supported by coursework in IT or related fields. Familiarity with ticketing systems, remote support tools, and basic knowledge of Windows, macOS, and network protocols is typical, and certifications like CompTIA A+ can be beneficial. Strong communication, problem-solving abilities, and a customer-focused mindset help interns stand out in this role. These skills and qualities are important to efficiently resolve technical issues, ensure smooth business operations, and deliver excellent support to end-users.

What kinds of projects or tasks can an intern expect to work on at Amazon's IT Help Desk?

As an intern at Amazon's IT Help Desk, you can expect to assist with troubleshooting hardware and software issues, supporting end-users via ticketing systems, and participating in the setup and deployment of equipment for new hires. You'll likely work closely with both IT professionals and end-users, gaining exposure to Amazon's internal systems and best practices. This hands-on experience not only builds your technical skills but also helps you understand how large-scale IT operations support daily business functions at a global company.

What is the difference between Internship Amazon It Help Desk vs Internship Amazon Network Support?

AspectInternship Amazon It Help DeskInternship Amazon Network Support
Required CredentialsBasic IT certifications, such as CompTIA A+Networking certifications like Cisco CCNA preferred
Work EnvironmentHelp desk support, troubleshooting end-user issuesNetwork infrastructure management, troubleshooting connectivity
Employer & Industry UsageCommon in retail, logistics, and tech sectorsPrimarily in large enterprise and data center environments
Search & Comparison IntentFocus on customer support and troubleshooting skillsFocus on network infrastructure and configuration skills

Internship Amazon It Help Desk roles typically involve assisting end-users with hardware and software issues, requiring basic IT certifications. In contrast, Internship Amazon Network Support focuses on managing and troubleshooting network infrastructure, often needing networking certifications. Both roles are essential in Amazon's tech ecosystem but differ in technical focus and work environment.

What are the most commonly searched types of Amazon It Help Desk jobs?

The most popular types of Amazon It Help Desk jobs are:

What states have the most Internship Amazon It Help Desk jobs?

States with the most job openings for Internship Amazon It Help Desk jobs include:

What are popular job titles related to Internship Amazon It Help Desk jobs?

For Internship Amazon It Help Desk jobs, the most frequently searched job titles are:

IT Help Desk Technician

Rapid City, SD

Elite Recruiting & Consulting Services
See more jobs at Elite Recruiting & Consulting Servicesexternal

Full-time

Re-posted 10 days ago

Job description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities
  • Provide first-level technical support via phone, email, remote support, and in-person assistance.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
  • Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
  • Create, prioritize, update, and close support tickets within the organization's ticketing system.
  • Maintain accurate documentation, knowledge base articles, and IT asset inventories.
  • Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
  • Provide end-user training on software, security awareness, and IT best practices.
  • Escalate complex technical issues to senior IT staff when appropriate.
  • Maintain a high level of customer service while meeting established service level expectations.
  • Perform other duties as assigned.
QualificationsEducation
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience
  • Previous Help Desk, Desktop Support, or Technical Support experience preferred.
  • Experience supporting Windows environments and Microsoft Office applications.
  • Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
Preferred Certifications
  • CompTIA A+
  • Microsoft Certified Professional (MCP) or equivalent
  • Other relevant IT certifications are a plus.
Required Knowledge, Skills & Abilities
  • Strong troubleshooting and analytical problem-solving skills.
  • Working knowledge of Windows, macOS, and basic Linux environments.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
  • Experience supporting printers, mobile devices, and desktop peripherals.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively within an IT team.
Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment
  • Primarily an indoor office or multi-site business environment.
  • Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
  • Local travel between facilities may be required.
Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.