Internship Air Service Development Jobs (NOW HIRING)

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https://www.governmentjobs.com/careers/palmsprings/jobs/5362903/deputy-director-of-air-service-marketing-commercial-development

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Establish and implement integrated airport strategic plan for business development including air service operations, concessions, general aviation, air cargo, real estate, non-aviation, commercial and industrial business development opportunities, and land planning for airport future growth.
• Develop, coordinate, and implement marketing and public relations programs designed to identify and capitalize on current and new business relations and opportunities to maximize service, utilization, and revenue.
• Develop and execute comprehensive brand strategies that align with city and airport objectives, enhancing the PSP brand and market positioning.
• Manages the air service incentive policy and monitors regulatory compliance related to commercial air service.
• Establish and oversee processes for marketing, completing, and awarding airline incentive programs and business development opportunities, including preparation of requests for proposals.
• Develops and implements short- and long-term strategies to maximize non-aviation revenues, including advertising, sponsorships, and terminal commercial opportunities.
• Develops and monitors annual advertising sales revenue goals for the customer experience and advertising functions.
• Analyzes non-aviation revenue sales trends, customer service data, and shortfall reports to identify revenue improvement opportunities and optimize services, concessions, and advertising performance.
• Develop and coordinate community outreach plans, programs, and special events; foster community engagement with aviation businesses, community organizations, tenants, customers, and local tourism partners.
• Coordinate the negotiation of new business opportunities with current and prospective tenants of the airport including terms and conditions, development plans, investment, and financing.
• Seeks and nurtures cooperative marketing and public relations relationships with partner organizations, airlines, chambers of commerce, economic development groups, and tourism organizations.
• Performs and coordinates ongoing market analysis to support the expansion and retention of air service; identifies strengths, weaknesses, opportunities, and threats in the existing and potential route network.
• Communicates relevant and timely market data to airline network planners to support their decision-making; acts as liaison between airline representatives, the Airport Executive Team, and the tourism organization.
• Create tailored marketing presentations to retain and build air service through data and economic support information.
• Represent the airport at networking and business events and airport industry trade shows; initiate and maintain strong and productive client relationships, management strategies, and tactics to ensure opportunities for continued growth are maintained.
• Assist in the development and implementation of goals, objectives, policies, procedures, and work standards for the Department; train staff; review recommendations and actions of staff and resolve Department issues and concerns.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; make recommendations on staffing levels and process improvements.
• Assist in the development and coordination of the Department budget; approve, track, and monitor expenditures required.
• Oversees customer experience program; provides support and direction for all guest services programs and functions, including volunteer programs, passenger amenities, and terminal wayfinding initiatives, and ensures continuous improvement in service delivery; devises new strategies, identifies development initiatives, and establishes performance expectations and standards for guest services staff.
• Directs the marketing and public relations division on the development of campaigns and programming to enhance the overall passenger and visitor experience.
• Serves as the primary airport spokesperson and Public Information Officer for all news media inquiries; develops and trains staff for backup spokesperson responsibilities; schedules and coordinates press conferences, public announcements, and community presentations as needed.
• Develops and manages a system for handling news media inquiries and responses, ensuring timely and effective distribution of news releases, while also responding to and resolving internal and external concerns, questions, and public information requests with professionalism and efficiency.
• Maintains and updates the Crisis Communication Plan and trains staff appropriately.
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to assigned programs, policies, and procedures as appropriate; prepare and create proposals, make presentations, prepare and present staff reports, and other necessary written and oral correspondence.
• Ensure, monitor, and implement compliance with all Federal and State laws, rules, regulations, and other compliance programs.
• Participate in citywide programs and initiatives as assigned; meet with City staff and provide guidance on assigned programs; serve as staff on a variety of boards, commissions, and committees.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of marketing, communications, and air service development.
• Provide responsible technical administrative assistance to the Director of Aviation as required.
• Performs other duties and responsibilities as required.

Minimum requirements must be clearly demonstrated on the application to be considered; however, meeting the minimum requirements does not guarantee an invitation to compete further in the selection process. Experience requirements must be demonstrated in the "Work Experience" section of the application; other sections of the application will not be used to determine experience qualifications. (One year of work experience is the equivalent of 12 months of full-time work. "Full-time work" means at least 36 hours of work over a period of one week or 1,872 hours of work over a period of at least 12 months.) Qualifications noted as "desirable" or "preferred" are not included as part of the minimum requirements.

Experience:

• Five (5) years of increasingly responsible aviation experience, of which three (3) years of experience in the last ten (10) years are directly related to air service development, airport business development, or airport marketing and communications is required.

Training:

• Bachelor's degree from an accredited college or university with major course work in airport operations, business administration, public administration, or a related field, or any combination of education and experience that provides equivalent knowledge, skills, and abilities is required.
• A Master's degree in airport operations, business administration, public administration, or a related field, is desirable.

License or Certificates:

• Possession of a valid California driver license with a satisfactory driving record is required.
• Possession of an Airport Security Identification Display Area (SIDA) Badge, which is approved through the Federal Transportation Security Administration (TSA) is required.

• Certified Member (C.M.) or Accredited Airport Executive (A.A.E.) – American Association of Airport Executives or International Airport Professional (I.A.) through Airports Council International preferred.

WORKING CONDITIONS

The following work environment and physical conditions described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Environmental Conditions: Office and airport field environment with exposure to computers and other office equipment; travel from site to site; may have exposure to noise, dust, smoke, fumes, gases, inclement weather conditions; may be exposed to emergency situations.

Physical Conditions: Essential and marginal functions may require maintaining physical condition necessary for sitting, walking or standing for prolonged periods; light and moderate lifting pulling, pushing, kneeling, bending; communicate in person and by telephone; operate standard computer.

• Application Review - (qualifying)
• Oral Board Examination - tentatively scheduled for the week of July 27, 2026.
• Selection Interviews - tentatively scheduled for the week of August 24, 2026.