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Internal Administrator Jobs (NOW HIRING)

NCD

Contact Center Systems Administrator

Dallas, TX · On-site

Responsibilities : • Serve as the primary internal administrator and owner of the company's contact center platform • Configure, maintain, and optimize queues, skills, routing profiles, business ...

Planetary Radio

Salesforce Admin/Analyst

Pasadena, CA · On-site

$108 - $121/hr

Working in close partnership with the internal Chief Systems Administrator, the Admin takes ownership of the platform's technical systems with the goal of simplifying the existing architecture ...

ComTec Solutions

Internal IT Administrator

Rochester, NY · On-site

$43K - $75K/yr

The Internal IT Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning. The position ...

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Internal Administrator information

What is an internal administrator?

Internal Administrators are professionals responsible for managing and supporting the internal operations of an organization. Their duties often include overseeing office systems, coordinating communication between departments, maintaining records, and ensuring compliance with company policies and procedures. They play a key role in keeping business processes running smoothly by handling administrative tasks and supporting staff needs. Internal Administrators may also assist with onboarding new employees, managing schedules, and organizing company events.

What are the key skills and qualifications needed to thrive as an internal administrator?

To thrive as an Internal Administrator, you typically need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with office management software, databases, and communication platforms such as Microsoft Office Suite and internal workflow systems is often required. Excellent interpersonal skills, problem-solving abilities, and discretion make someone stand out in this role. These skills ensure efficient internal operations, accurate record-keeping, and effective collaboration across departments.

What are common challenges faced by internal administrators, and how can they be addressed?

Internal Administrators often juggle multiple priorities, such as managing schedules, coordinating between departments, and maintaining accurate records. One common challenge is handling last-minute changes or urgent requests, which requires strong organizational skills and adaptability. Building effective communication channels with team members and utilizing digital tools for task management can help streamline workflows and reduce stress. Proactively anticipating needs and regularly updating processes can also make daily operations smoother.

What is the difference between Internal Administrator vs Data Coordinator?

AspectInternal AdministratorData Coordinator
Required CredentialsTypically requires administrative or office management certifications, relevant experienceOften requires data management or database certifications, strong Excel or data analysis skills
Work EnvironmentOffice setting, administrative support rolesData entry, analysis, and management in office or remote settings
Employer & Industry UsageCommon in corporate, nonprofit, government sectorsUsed in healthcare, research, education, and corporate sectors
Search & Comparison IntentPeople comparing administrative roles with data-focused positionsIndividuals seeking data management or administrative support roles

The Internal Administrator and Data Coordinator roles share similarities in office environments and require organizational skills. However, the Internal Administrator focuses more on overall administrative support, while the Data Coordinator specializes in managing and analyzing data. Both roles are vital in supporting organizational operations but differ in their core responsibilities and skill sets.

More about Internal Administrator jobs

What job categories do people searching Internal Administrator jobs look for?

The top searched job categories for Internal Administrator jobs are:

Internal Administrator jobs near you
Infographic showing various Internal Administrator job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Contact Center Systems Administrator

NCD

Dallas, TX • On-site

Full-time

Re-posted 13 days ago

Key responsibilities

  • Administer, configure, and optimize the company's contact center platform to ensure optimal performance and user experience.

  • Build, maintain, and support contact center systems such as IVR menus, call flows, routing logic, telephony rules, and telephony configurations.

  • Support system implementations, migrations, upgrades, troubleshooting, and platform improvements based on business needs.

Job description

Job Summary:
NCD is a top-tier insurance provider dedicated to member satisfaction, and they are seeking a Contact Center Systems Administrator. This role is responsible for the administration, configuration, and continuous improvement of the company’s contact center platform, ensuring optimal performance and user experience.
Responsibilities:
• Serve as the primary internal administrator and owner of the company’s contact center platform
• Configure, maintain, and optimize queues, skills, routing profiles, business hours, holiday schedules, voicemail, callback logic, and overflow/failover paths
• Build and maintain IVR menus, call flows, routing logic, and telephony rules aligned to business needs
• Manage phone numbers, DID inventory, provisioning, and related telephony configuration
• Support user provisioning, access, permissions, and system governance
• Maintain system documentation, change logs, platform standards, and administrative processes
• Support contact center system implementations, migrations, upgrades, and other platform changes as needed
• Participate in testing, validation, issue resolution, cutover support, and go-live readiness activities
• Help absorb vendor and implementation knowledge and translate that into sustainable internal ownership
• Support transition and stabilization activities following any major system changes
• Identify and resolve platform issues impacting contact center workflows
• Identify and implement opportunities to improve routing, efficiency, and overall contact center performance
• Build and support new queues, campaigns, workflows, and telephony solutions as business needs evolve
• Partner with business leaders to support new products, teams, service models, and communication channels
• Support reporting improvements, reason code/disposition alignment, and data quality efforts related to contact center operations
• Evaluate and support implementation of any new platform capabilities, including AI, automation, agent assist, and other contact center technologies
• Partner closely with Member Care leadership and other key stakeholders to support business needs and platform improvements
• Translate business requirements into scalable contact center system solutions
• Act as an internal subject matter expert for contact center systems and platform capabilities
• Communicate system updates, risks, dependencies, and recommendations clearly to leadership
• May take on broader ownership, mentorship, or leadership responsibilities as the function grows
Qualifications:
Required:
• 5+ years of experience in contact center systems administration, telephony, or related platform ownership roles
• Strong hands-on experience administering Zoom Contact Center
• Experience supporting phone system migrations
• Experience designing and maintaining IVRs, call flows, queues, skills, routing logic, and telephony configuration in a contact center environment
• Experience with contact center reporting, dispositions, performance metrics, and dashboards
• Strong understanding of contact center operations and how system design impacts service levels, efficiency, and member experience
• Experience with telephony provisioning, business hours, failover, overflow, callback configuration, and user administration
• Experience partnering cross-functionally with operations, technical teams, vendors, and business stakeholders
• Strong troubleshooting, problem-solving, and documentation skills
• Ability to manage multiple priorities in a fast-paced, evolving environment
• Experience supporting automation or AI-assisted workflows in a contact center environment
• Demonstrated leadership potential, including experience mentoring others, leading workflows, or taking ownership beyond core individual contributor responsibilities
Company:
NCD is dedicated to improving lives by driving better health, providing an exceptional experience, and Spreading the Smile. Founded in 2020, the company is headquartered in Dallas, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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