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Intake Jobs in Raleigh, NC (NOW HIRING)

Washington County SPCA

Intake Specialist

Raleigh, NC · On-site

$21/hr

The Intake Specialist serves as a primary point of contact for people and animals entering the SPCA of Wake County through owner surrender, transfer partnerships, and other intake pathways. This role ...

Washington County SPCA

Intake Specialist

Raleigh, NC · On-site

$17.25 - $23/hr

Intake Specialist The Intake Specialist serves as a primary point of contact for people and animals entering the SPCA of Wake County through owner surrender, transfer partnerships, and other intake ...

SPCA of Wake County

Intake Specialist

Raleigh, NC · On-site

$21/hr

The Intake Specialist serves as a primary point of contact for people and animals entering the SPCA of Wake County through owner surrender, transfer partnerships, and other intake pathways. This role ...

Washington County SPCA

Intake Specialist

Raleigh, NC

$21/hr

The Intake Specialist serves as a primary point of contact for people and animals entering the SPCA of Wake County through owner surrender, transfer partnerships, and other intake pathways. This role ...

Summit BHC

Manager- Intake

Garner, NC · On-site

The Intake Manager is responsible for assisting the Director in managing all the different aspects of the patient assessment, referral, and admission process. Responsibilities include intake ...

Summit BHC

Manager- Intake

Raleigh, NC · On-site

The Intake Manager is responsible for assisting the Director in managing all the different aspects of the patient assessment, referral, and admission process. Responsibilities include intake ...

Summit BHC

Intake Coordinator- Full Time

Raleigh, NC

$17.50 - $23.75/hr

Intake Coordinator- Full Time | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: Schedule: 4, 10-hour shifts working 10am-8pm + Rotating Weekends! The Intake Coordinator serves ...

New

Actalent

Pharmacy Technician Intake

Cary, NC

Job Title: Pharmacy Technician Intake This role focuses on accurately creating and maintaining patient and provider profiles, verifying prescription information, and supporting a high-volume ...

Summit BHC

Intake Clinician- Full Time

Raleigh, NC

$36K - $41K/yr

Intake Clinician- Full Time | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: Schedule: 12-hour shifts+ rotating weekends! The Intake Clinician is a behavioral health ...

New

The Bair Foundation

Intake Coordinator- Raleigh

Raleigh, NC · On-site

$17.50 - $23.75/hr

The Bair Foundation is looking for an INTAKE COORDINATOR in NORTH CAROLINA! The Bair Foundation is a non-profit, social service ministry looking to recruit candidates who have a passion for serving ...

Actalent

Pharmacy Technician Intake

Cary, NC · On-site

$17.75 - $21.75/hr

Job Title: Pharmacy Technician Intake This role focuses on accurately creating and maintaining patient and provider profiles, verifying prescription information, and supporting a high-volume ...

Alston

New Business Intake Analyst

Raleigh, NC · On-site

$75K - $85K/yr

The New Business Intake Analyst, under the direction and supervision of the New Business Intake Manager, performs a variety of departmental duties including conflict of interest searches, research ...

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All JobsIntake JobsIntake Jobs in Raleigh, NC

Intake information

See Raleigh, NC salary details

$30.1K

$43.2K

$81.2K

How much do intake jobs pay per year?

As of Aug 16, 2026, the average yearly pay for intake in Raleigh, NC is $43,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $41,800.00 per year, depending on experience, location, and employer.

What is the difference between Intake vs Case Manager?

AspectIntakeCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires additional certifications or experience
Work EnvironmentInitial client contact, administrative tasks, data collectionOngoing client support, service planning, case coordination
Employer & Industry UsageHealthcare, social services, mental health agenciesHealthcare, social services, nonprofit organizations
Search & Comparison IntentUnderstanding initial client intake processManaging client cases and services

Intake specialists focus on the initial client contact and data collection, while case managers handle ongoing support and service coordination. Both roles are essential in social services and healthcare settings, but they differ in responsibilities and scope.

What is an intake specialist?

Intake specialists are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law office, or social services agency. They gather essential information, assess needs, and determine eligibility for services. Intake specialists also help guide clients through the initial steps of the service process, ensuring accurate documentation and effective communication between clients and the organization.

What are some common challenges faced by professionals in an intake role, and how can they be managed effectively?

Professionals in an Intake role often encounter challenges such as handling high volumes of inquiries, accurately gathering detailed client information, and prioritizing cases based on urgency. Effective time management, strong communication skills, and attention to detail are crucial for success. Collaborating closely with other departments and using case management software can help streamline the intake process, minimize errors, and ensure a positive experience for clients and the organization.

What are the key skills and qualifications needed to thrive as an intake specialist?

To thrive as an Intake Specialist, you need strong organizational skills, attention to detail, and a background in customer service or social services, often supported by a relevant degree or work experience. Familiarity with case management software, electronic records systems, and data entry tools is typically required. Excellent communication, empathy, and problem-solving abilities help Intake Specialists build rapport and accurately assess client needs. These skills are crucial for ensuring efficient client onboarding, accurate information gathering, and effective service coordination.

What are the most commonly searched types of Intake jobs in Raleigh, NC?

The most popular types of Intake jobs in Raleigh, NC are:

What are popular job titles related to Intake jobs in Raleigh, NC?

For Intake jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Intake jobs in Raleigh, NC look for?

The top searched job categories for Intake jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Intake jobs?

Cities near Raleigh, NC with the most Intake job openings:

Intake jobs near you
Infographic showing various Intake job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,155 per year, or $20.7 per hour.

Intake Specialist

Washington County SPCA

Raleigh, NC • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

The Intake Specialist serves as a primary point of contact for people and animals entering the SPCA of Wake County through owner surrender, transfer partnerships, and other intake pathways. This role coordinates admissions, manages intake cases from initial inquiry through placement, gathers and documents accurate information, assists with intake medical processing, safely handles and transports animals, and collaborates across departments to ensure each animal receives timely and appropriate care.
Working collaboratively with Medical, Animal Care, Behavior, Foster, and other departments, the Intake Specialist helps ensure animals receive timely assessment, appropriate housing, and coordinated care. Success in this role requires compassionate customer service, sound judgment, adaptability, attention to detail, and confidence using technology and case management systems in a fast-paced shelter environment.
Our Core Values:
1- Hell, Yeah!
2- Be Kind
3- Do What You Say
4- Forward Focused
5- Loose & Wiggly
6- Drop the Mic
Essential Duties and Responsibilities: Customer Service & Case Management
  • Provide compassionate customer service by phone, email, and in person.
  • Conduct intake appointments and gather complete behavioral, medical, and historical information.
  • Maintain accurate electronic records across organizational systems.
  • Educate community members about available resources and pet-retention options when appropriate.
  • Demonstrate resilience, professionalism, and emotional intelligence while working with sensitive situations, distressed community members, and animals experiencing illness, injury, fear, or neglect.
  • Exercise sound judgment to prioritize incoming cases, identify urgent medical or behavioral concerns, and coordinate appropriate next steps.

Medical Intake Processing
  • Perform routine medical intake processing for animals entering the organization's care in accordance with established shelter medical protocols.
  • Assist with intake medical assessments, including obtaining weight, estimating age, assessing body condition, collecting medical history when available, and accurately documenting findings.
  • Administer routine intake vaccinations, diagnostics, treatments, and preventive care as trained and within established protocols.
  • Recognize medical or behavioral abnormalities and promptly escalate animals requiring additional assessment or treatment to the veterinary team.
  • Maintain accurate medical records and communicate pertinent findings with Medical, Animal Care, Behavior, and other departments to support each animal's care plan.

Animal Handling & Operations
  • Safely handle, restrain, move, and transport animals of varying ages, sizes, temperaments, and medical conditions.
  • Use Fear Free® and low-stress handling techniques whenever possible while adapting handling methods to support animal welfare and staff safety.
  • Prepare appropriate housing and coordinate timely placement with Medical, Animal Care, Behavior, Foster, and other teams to support each animal's individual care plan.
  • Safely operate organization vehicles, including utility and transport vans, to transport animals between facilities, partner organizations, foster homes, veterinary appointments, and other approved locations.
  • Ensure animals are appropriately secured and handled during transport and follow all applicable SPCA safety, animal-handling, and vehicle-use protocols.

Sanitation & Safety
  • Maintain clean and disinfected workspaces, animal housing, vehicles, and equipment in accordance with established biosecurity protocols.
  • Stock supplies and support efficient daily operations.
  • Follow organizational policies, personal protective equipment requirements, infection-prevention practices, and safety procedures.
  • Report supply shortages, equipment concerns, facility issues, and safety concerns to supervisors in a timely manner.
  • Perform other duties as assigned, requested, or required by the organization.

Required Qualifications
  • High school diploma or equivalent.
  • Minimum of one year of professional experience in an animal shelter, veterinary practice, animal welfare organization, boarding facility, daycare, or similar setting.
  • Strong written and verbal communication and customer service skills.
  • Proficiency with computers and cloud-based software.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities.
  • Ability to work collaboratively with diverse teams and community members.
  • Commitment to the SPCA of Wake County's mission, values, and humane-care standards.
  • Ability to perform the essential functions of the position with or without reasonable accommodation.
  • Must possess and maintain a valid driver's license and meet SPCA of Wake County driving eligibility requirements.
  • Must be able and willing to safely operate an SPCA vehicle, as assigned, to transport animals, supplies, and equipment between SPCA facilities, veterinary partners, transfer partners, foster homes, and other approved locations.
  • Must maintain an acceptable driving record and promptly notify the organization of any change in license status, driving eligibility, or ability to safely operate a vehicle.

Knowledge, Skills & Abilities
  • Compassionate, respectful, and trauma-informed communication skills when working with people from diverse backgrounds.
  • Knowledge of companion-animal behavior, low-stress handling, and common veterinary terminology.
  • Ability to safely handle animals of varying sizes, ages, temperaments, and medical conditions.
  • Sound judgment, problem-solving ability, confidentiality, and professionalism.
  • Strong documentation, time-management, and digital-workflow skills.
  • Ability to work independently while contributing to a collaborative, inclusive, and psychologically safe workplace.
  • Ability to adapt to changing priorities, troubleshoot basic technology issues, and maintain accurate electronic records.
  • Ability to remain calm, safe, and professional in a fast-paced animal welfare environment.
  • Ability to demonstrate resilience and emotional intelligence while working with distressed community members and animals experiencing illness, injury, fear, or neglect.
  • Ability to recognize urgent medical or behavioral concerns and escalate them appropriately.

Preferred Qualifications
  • Experience using databases, customer relationship management systems, shelter management systems, or case management platforms to enter, track, and maintain records as part of daily responsibilities.
  • Experience with Salesforce or a similar case management or customer relationship management platform.
  • Experience using technology platforms such as Trello, Slack, Microsoft Office, scheduling systems, and communication tools.
  • Experience with low-stress handling, Fear Free®, or other humane animal-handling approaches.
  • Experience administering routine vaccinations, diagnostics, treatments, or preventive care under established shelter or veterinary protocols.

Work Environment This role operates within a fast-paced animal welfare environment and involves frequent interaction with animals, teammates, volunteers, pet owners, transfer partners, foster caregivers, veterinary providers, and other community members. Responsibilities are performed in intake spaces, animal housing areas, medical processing areas, offices, transport settings, and other SPCA facilities or approved locations as needed. The position requires maintaining safety, professionalism, sound judgment, and effectiveness while working in an environment that may include high noise levels, strong or foul odors, cleaning chemicals, disinfectants, animal waste, emotionally sensitive situations, distressed community members, and animals of varying sizes, temperaments, and medical or behavioral conditions. The position requires regular onsite presence and may involve work indoors and outdoors in varying weather and temperature conditions.
Physical Requirements
  • Ability to stand, walk, bend, stoop, reach, crouch, kneel, crawl, climb, balance, and remain physically active for extended periods.
  • Ability to lift, carry, push, and pull up to 50 pounds independently and assist with heavier animals or equipment as needed.
  • Ability to safely handle, restrain, move, and transport animals of varying sizes, temperaments, and medical or behavioral conditions.
  • Ability to reach overhead, grasp, push, pull, and perform repetitive physical movements related to animal handling, cleaning, medical processing, and intake operations.
  • Ability to safely enter, exit, and operate an SPCA vehicle; load, unload, secure, and transport animals and related supplies or equipment; and respond appropriately to animals during transport, including animals who may be fearful, stressed, fractious, ill, or injured.
  • Ability to communicate effectively in person, by phone, and through electronic communication methods.
  • Ability to work in environments with high noise levels, strong odors, animal dander, animal waste, and exposure to cleaning chemicals and disinfectants, including bleach and other approved sanitation products.
  • Ability to work safely around fearful, stressed, fractious, ill, or injured animals.
  • Ability to work both indoors and outdoors in very cold and very hot temperatures.
  • Potential exposure to zoonotic diseases, parasites, viruses, bacteria, fungi, and other animal-related environmental conditions.

Benefits:
  • Medical and Dental: Employer pays 90% of employee coverage (full-time)
  • Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy
  • Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care

PAID TIME OFF -
  • All part-time and full-time staff receive paid time off.
  • Paid Holidays - 9 paid holidays per year (full-time)
  • Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date
  • Sick Time - 6.5 paid sick days per year (full-time)

FINANCIAL -
  • Healthcare: Flexible Spending Account
  • 401k Plan
  • Coastal Federal Credit Union Membership
  • 20% discount on pet adoptions and in SPCA Wake retail store

OTHER -
  • Bereavement time off
  • Federal & State Leave of Absence options

Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on organizational needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable federal, state, and local laws.
Equal Employment Opportunity The SPCA of Wake County is committed to fostering an inclusive workplace where employees, volunteers, applicants, and community members are treated with dignity and respect. Employment decisions are based on qualifications, merit, organizational needs, and applicable law.
Only the most qualified candidates will be contacted for interviews. No phone calls or emails, please - we'll have our people call your people.

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