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Intake Worker Jobs in Wisconsin (NOW HIRING)

Hope Gospel Mission

Donations Intake Processor

Eau Claire, WI · On-site

$17.50 - $23.50/hr

Experience, Education, Requirements: • Good Work Ethic • Interest or Experience in working with reusable goods • Coaching, teaching or teamwork experience desired • Communicate professionally ...

Unity Hospice

Referral & Intake Nurse (LPN)

Green Bay, WI · On-site

$25.25 - $33.50/hr

REFERRAL AND INTAKE NURSE (LPN) At Unity Hospice, we bring peace of mind and comfort to patients ... working every 4th weekend, 1-2 holidays per year. What You'll Do: As the first point of contact ...

Unity Hospice

Referral & Intake Nurse (LPN)

Green Bay, WI · On-site

$25.25 - $33.50/hr

REFERRAL AND INTAKE NURSE (LPN) At Unity Hospice, we bring peace of mind and comfort to patients ... working every 4th weekend, 1-2 holidays per year. What You'll Do: As the first point of contact ...

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How much do intake worker jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for intake worker in Wisconsin is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $27.16 per hour, depending on experience, location, and employer.

What is an intake worker?

Intake workers are professionals who serve as the first point of contact for individuals seeking assistance or services from organizations, such as social services, healthcare, or legal aid. They are responsible for gathering initial information, assessing client needs, and determining eligibility for programs or services. Intake workers play a critical role in ensuring that clients are referred to the appropriate resources and receive the support they require. Their work often involves interviewing clients, maintaining records, and collaborating with other service providers.

What are the key skills and qualifications needed to thrive as an intake worker, and why are they important?

To thrive as an Intake Worker, you need strong interviewing, assessment, and documentation skills, typically supported by a background in social work, psychology, or a related field. Familiarity with case management software, data entry systems, and sometimes specialized intake forms or databases is common in this role. Excellent communication, empathy, and organizational skills help Intake Workers build rapport with clients and coordinate services effectively. These competencies are crucial for accurately identifying client needs, ensuring timely support, and maintaining efficient service delivery in social service environments.

What are some common challenges intake workers face when managing high caseloads, and how can they be addressed?

Intake Workers often encounter high caseloads, which can lead to time management challenges and increased stress. To address these issues, effective prioritization, clear communication, and strong organizational skills are essential. Many organizations provide training, mentorship, and supportive supervision to help Intake Workers manage workload demands. Additionally, collaborating with team members and using case management software can streamline processes and improve efficiency, ensuring that each case receives appropriate attention.

What is the difference between Intake Worker vs Case Manager?

AspectIntake WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires certification or relevant experience
Work EnvironmentFrontline, initial contact with clients, often in social service agenciesOngoing client support, case planning, and resource coordination
Employer & Industry UsageSocial service agencies, healthcare, nonprofitsSocial service agencies, healthcare, community organizations
Common Search & Comparison IntentUnderstanding entry-level roles, initial client contactClient management, ongoing support, case planning

Intake Workers primarily handle initial client contact and gather basic information, while Case Managers provide ongoing support and coordinate services. Both roles are essential in social services but differ in scope and responsibilities.

How to become an intake worker?

To become an intake worker, typically a high school diploma or equivalent is required, and some positions may prefer or require post-secondary education in social work, psychology, or related fields. Relevant skills include strong communication, organization, and assessment abilities, and some roles may require certification or training in areas like CPR or confidentiality protocols.

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Intake Worker jobs near you
Infographic showing various Intake Worker job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $48,106 per year, or $23.1 per hour.

RN Intake Clinician Outpatient On-site

Summit BHC

Green Bay, WI • On-site

Full-time

Posted 20 days ago

Job description

RN Intake Clinician Outpatient On-site | Willow Creek Behavioral Health | Green Bay, Wisconsin
About the Job:
7:00am to 2:30pm, M-F, 36 hrs/week, no weekends or holidays
and
2:00pm to 9:30pm, M-F, 36 hrs/week, no weekends or holidays
PURPOSE STATEMENT:
The Intake Clinician is a behavioral health professional responsible for facilitating admissions, conducting clinical intake assessments, and managing the prior authorization process to ensure patients receive the most appropriate level of care. This role handles daily intake and admissions operations, which may include screening, scheduling, financial counseling, and insurance verification. Intake Clinicians are responsible for completing assessments both at the facility and off-site as needed, screening for clinical and medical appropriateness and communicating assessment results to a physician, who determines the appropriate level of care. The Intake Clinician works closely with the business office, nursing, clinical staff, and external parties to ensure patients are admitted promptly and efficiently.
Roles and Responsibilities:
ESSENTIAL FUNCTIONS:
  • Facilitates intake, admission, and prior authorization process for incoming patients.
  • Performs insurance benefit verifications, disseminating the information gathered to patients, their families, and appropriate internal staff.
  • Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission requests, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume.
  • Provides accurate and ongoing assessment of patient's status in the admission and prior authorization process.
  • Facilitates the response to requests for services, including the initial response, the assessment and referral process, the designation of appropriate level of care, initiation/intake into services, and appropriate follow up activity.
  • Follows EMTALA regulations to complete insurance verification and precertification's, when appropriate.
  • Responds to inquiries about the facility within facility policy timeframes.
  • Schedules/completes pre-admission assessments and communicates recommendations to patients or their family.
  • Collaborates with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
  • Performs ongoing assessments of physical/function, emotional, social, spiritual and financial needs of patients and implements crisis intervention and referral.
  • Provides education regarding healthcare and social resource systems to empower patients and their family to access resources independently.
  • Maintains all the documentation involved with the admissions process.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
  • Master's Degree from an accredited college or university in social work, counseling, psychology, mental health or a related field required. In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree in nursing is required.
  • One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
  • Experience in the managed care pre-certification process, level of care assessments and utilization preferred.
  • Experience in clinical interviewing, patient assessment, referral, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds.
  • Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

LICENSES/DESIGNATIONS/CERTIFICATIONS:
  • Current licensure, as required for the area of clinical specialty, i.e., current RN license, LCSW, LPC or other clinical counseling or therapy license, as designated by the state in which the facility operates.
  • CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
  • First aid may be required based on state or facility requirements.

WORK LOCATION:
This position is onsite and is not a remote position.
SUPERVISORY REQUIREMENTS:
This position is an Individual Contributor.
Why Willow Creek Behavioral Health?Willow Creek Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Willow Creek Behavioral Health is an EOE.
Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
Summit BHC logo

About Summit BHC

Sourced by ZipRecruiter

Summit BHC, based in Franklin, TN, USA, is a recognized leader in the field of addiction treatment and behavioral health care services. The company operates a nationwide network of treatment centers aimed at caring for individuals battling substance abuse and mental health disorders. Summit BHC was established with the mission to provide high-quality, addiction treatment and behavioral health services to those in need throughout the United States. With compassion, dignity, and respect as their core values, they endeavor to instill hope during the journey to recovery and beyond.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Franklin, TN, US

Year founded

2013

Social media

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