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Intake Worker Jobs in Wisconsin (NOW HIRING)

Wellpoint Care Network

Intake Specialist

Milwaukee, WI · On-site

$17.50 - $23.50/hr

Must have a working knowledge of the International Classification of Diseases (ICD-9-CM, ICD-10-CM), current Procedural Terminology (CPT-4) coding. * Proficient in the usage of computer software ...

Rogers Behavioral Health

Intake Specialist

Brown Deer, WI · On-site

$17 - $22.75/hr

The Intake Specialist performs the duties of patient administration. Collaborates with members of ... 5. Working knowledge of managed care environment, procedures and criteria. 6. Knowledge of ...

Rogers Behavioral Health

Intake Specialist

Brown Deer, WI · On-site

$17 - $22.75/hr

The Intake Specialist performs the duties of patient administration. Collaborates with members of ... 5. Working knowledge of managed care environment, procedures and criteria. 6. Knowledge of ...

WisHope Recovery

Intake Specialist

Waukesha, WI · On-site

$17.75 - $23.75/hr

Position Overview The Treatment Intake Specialist takes inbound calls from and makes outbound calls ... Minimum Qualifications Working knowledge of substance abuse, treatment, and recovery strongly ...

TEKsystems

Intake Specialist

New Berlin, WI

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role Our Enteral Department is seeking a Temporary Intake Specialist to support a high ... Comfortable working in a fast-paced environment and handling multiple priorities. * Experience in ...

New

TEKsystems

Intake Specialist

New Berlin, WI

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role Our Enteral Department is seeking a Temporary Intake Specialist to support a high ... Comfortable working in a fast-paced environment and handling multiple priorities. * Experience in ...

New

Trek Bicycle

Intake Technician

Johnson Creek, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The ideal candidate has a working understanding of bicycle parts and assembly, is able to follow ... Reassemble bicycles to an intake-ready state using established standards * Stage and organize bikes ...

Trek Bicycle

Intake Technician

Johnson Creek, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The ideal candidate has a working understanding of bicycle parts and assembly, is able to follow ... Reassemble bicycles to an intake-ready state using established standards * Stage and organize bikes ...

Trek Bicycle Corporation

Intake Technician

Johnson Creek, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job LocationWI Distribution Center The Bike Intake Technician supports the bike service workflow by ... The ideal candidate has a working understanding of bicycle parts and assembly, is able to follow ...

UHS

Night Shift RN/Intake Clinician

West Allis, WI · On-site

Working with a team of Intake/Admission professionals to clinically assess potential patients, verifying insurance, medically triaging patients, completing assessments, entering calls and admissions ...

UHS

Night Shift RN/Intake Clinician

West Allis, WI · On-site

Working with a team of Intake/Admission professionals to clinically assess potential patients, verifying insurance, medically triaging patients, completing assessments, entering calls and admissions ...

UHS

Night Shift RN/Intake Clinician

West Allis, WI

Working with a team of Intake/Admission professionals to clinically assess potential patients, verifying insurance, medically triaging patients, completing assessments, entering calls and admissions ...

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All JobsIntake Worker JobsIntake Worker Jobs in Wisconsin

Intake Worker information

See Wisconsin salary details

$13

$23

$36

How much do intake worker jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for intake worker in Wisconsin is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $27.16 per hour, depending on experience, location, and employer.

What is an intake worker?

Intake workers are professionals who serve as the first point of contact for individuals seeking assistance or services from organizations, such as social services, healthcare, or legal aid. They are responsible for gathering initial information, assessing client needs, and determining eligibility for programs or services. Intake workers play a critical role in ensuring that clients are referred to the appropriate resources and receive the support they require. Their work often involves interviewing clients, maintaining records, and collaborating with other service providers.

What are the key skills and qualifications needed to thrive as an intake worker, and why are they important?

To thrive as an Intake Worker, you need strong interviewing, assessment, and documentation skills, typically supported by a background in social work, psychology, or a related field. Familiarity with case management software, data entry systems, and sometimes specialized intake forms or databases is common in this role. Excellent communication, empathy, and organizational skills help Intake Workers build rapport with clients and coordinate services effectively. These competencies are crucial for accurately identifying client needs, ensuring timely support, and maintaining efficient service delivery in social service environments.

What are some common challenges intake workers face when managing high caseloads, and how can they be addressed?

Intake Workers often encounter high caseloads, which can lead to time management challenges and increased stress. To address these issues, effective prioritization, clear communication, and strong organizational skills are essential. Many organizations provide training, mentorship, and supportive supervision to help Intake Workers manage workload demands. Additionally, collaborating with team members and using case management software can streamline processes and improve efficiency, ensuring that each case receives appropriate attention.

What is the difference between Intake Worker vs Case Manager?

AspectIntake WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires certification or relevant experience
Work EnvironmentFrontline, initial contact with clients, often in social service agenciesOngoing client support, case planning, and resource coordination
Employer & Industry UsageSocial service agencies, healthcare, nonprofitsSocial service agencies, healthcare, community organizations
Common Search & Comparison IntentUnderstanding entry-level roles, initial client contactClient management, ongoing support, case planning

Intake Workers primarily handle initial client contact and gather basic information, while Case Managers provide ongoing support and coordinate services. Both roles are essential in social services but differ in scope and responsibilities.

How to become an intake worker?

To become an intake worker, typically a high school diploma or equivalent is required, and some positions may prefer or require post-secondary education in social work, psychology, or related fields. Relevant skills include strong communication, organization, and assessment abilities, and some roles may require certification or training in areas like CPR or confidentiality protocols.

What are popular job titles related to Intake Worker jobs in Wisconsin?

For Intake Worker jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Intake Worker jobs in Wisconsin look for?

The top searched job categories for Intake Worker jobs in Wisconsin are:

What cities in Wisconsin are hiring for Intake Worker jobs?

Cities in Wisconsin with the most Intake Worker job openings:

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For Intake Worker jobs in WI, the most frequently searched job titles are:

Intake Worker jobs near you
Infographic showing various Intake Worker job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $48,106 per year, or $23.1 per hour.

Intake Specialist

Wellpoint Care Network

Milwaukee, WI • On-site

$17.50 - $23.50/hr

Full-time

Posted 27 days ago

Job description

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.


Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.


That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.


Job Purpose:

Our next Intake Specialist will be responsible for the client registration and intake process, which includes obtaining and entering demographic information, sending requests for client information and consents via EHR and/or Adobe Pro DC, and verifying insurance eligibility, benefits, network status, and completing intake screen and screeners for clients served in an outpatient clinic setting. This position will also be responsible for prior authorization submission and follow-up on eligibility or billing issues for current clients.



Qualifications:

  • Bachelor’s degree in psychology, social work or related field required.
  • Master’s degree in psychology, social work, or related field preferred.
  • A minimum of 3 years’ experience working with an electronic health record (EHR) system with data entry experience required. EPIC experience preferred.
  • A minimum of 3 years’ experience required of medical/mental health office experience with working knowledge of Medicaid, Medicare and Commercial health plans and must understand, be able to convey to clients, and call insurance plans about insurance eligibility, benefits and network status to include but not limited to copay, coinsurance, deductible, out-of-pocket maximum, in-network, out-of-network, EAP, Prior Authorizations, Single Case Agreements, etc.
  • Experience performing clinic operational tasks such as creating and organizing workflows, monitoring clinic staff coverage, and some billing functions.
  • Must have a working knowledge of the International Classification of Diseases (ICD-9-CM, ICD-10-CM), current Procedural Terminology (CPT-4) coding.
  • Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office 365 suite of products, Excel, Word, Outlook, OneNote, Adobe Pro DC tools, EPIC or other EHRs
  • Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
  • A valid Wisconsin Driver’s License Required or reliable transportation to attend on-site meetings, events, and/or learning throughout the state.


Duties:

Intake and Insurance

  • Tracks, maintains, confirms, and secures referrals and contributes to obtaining information needed to accept referrals.
  • Schedules new client appointments and transportation, as necessary.
  • Performs registration responsibilities; obtain, enter, and update demographic information; send requests for client information and consents via EHR and/or Adobe Pro DC; and verifies insurance eligibility, benefits, and network status.
  • Completes screeners (PHQ-9, GAD, CSSR) and other screeners as appropriate.
  • Ensures accurate client information is entered and necessary insurance and referral documents are uploaded into electronic health record
  • Ensures medical record documents are scanned into HER in a timely manner.
  • Communicates with clients via phone or mail to obtain additional insurance information and interacts with departments/clinics to resolve charging issues affecting the claims.
  • Completes client risk assessment and crisis triage for all new referrals, provides resources for immediate support, and connects to clinical team if identified high risk.
  • Manages client information tracking on Clinic Caseload Excel spreadsheet with a working knowledge of provider licensing types to include maintaining and modifying data, rows/columns, worksheets, and workbook.
  • Obtains vitals for medication management clients.
  • Maintains confidentiality and adheres to all HIPAA requirements.


Client Service Coordination

  • Registers clients, supports completion of all necessary forms, confirms and updates demographic and insurance information.
  • Explains outstanding balances and payment obligations to clients at the time of their service, collects and posts payments.
  • Ensures phone calls are answered timely to ensure excellent customer service.
  • Responds to urgent in-person and phone requests, screening for suicidality, and triaging patient needs appropriately.
  • Addresses crisis situations utilizing de-escalation, and trauma informed care techniques, and navigating individuals through the appropriate crisis intervention protocol.
  • Provides support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
  • Supports patients with telehealth access, Patient Portal issues, and other technology-related troubleshooting as needed. · Offers various assistance to clients including arranging transportation needs, providing directions, providing bus passes, etc.
  • Reviews incoming requests for information or support and distributes to appropriate team members.


Program Coordination

  • Provides general clinician support by assisting clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
  • Acts as a liaison between Wellpoint Care programs by facilitating completion of paperwork, following up on internal referrals, and being a primary contact point for CFWB and CCS families.


Billing and Payment

  • Utilizes knowledge of CPT and ICD-10 codes, billing modifiers, and billing rules in accounts receivables processing as needed
  • Investigates and resolves EHR billing task issues; review codes, modifiers, eligibility and utilize high level problem-solving skills to resolve.
  • Monitors Medication Management intakes, insurance coverage, appointments, orders, and requests from psychiatrist.
  • Maintains knowledge of Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans and procedures requiring prior authorization and current accepted insurance plans.


Prior Authorizations

  • Creates and submits Prior Authorizations for psychotherapy, in-home therapy, occupational therapy services as required by insurance type.
  • Maintains database and routinely follows up on prior authorizations, EAP authorizations, single case agreements, sliding scale approvals, Self-pay, and out of network cases.
  • Notifies therapists in advance of due dates and serves as a resource to staff to facilitate timely completion.
  • Processes Records requests with assistance of Clinic Manager and QA/QI Director
  • Provides the highest level of client customer service by problem solving, documenting patient concerns and contact, and identifying appropriate follow-up.
  • Educates clients regarding referral and authorization requirements, payer coverage, eligibility guidelines, and insurance related changes and clinic financial options.


Agency Engagement

  • All employees will be evaluated on their demonstration of a consistent commitment to the Agency’s Seven Essential Ingredients and engagement in the strategic initiatives of the organization. This will be measured by their active participation in committees and workgroups, and by their communication and practice within their daily work and in the community.
  • Participates in assigned meetings, events and learning as required.
  • Other duties as assigned including serving in a coverage role for other department members.
  • Exhibits professionalism in all aspects of practice adhering to the Agency’s code of conduct and expectations, policies, and safety standards
  • Works in partnership with the Campus Service Manager and Guest Service Representatives.
  • Coordinating with the GSRs on client transportation needs.
  • Serves as an active, participating member of the Safety Committee representing the Mental Health group.



Position Details & Extras:

  • Full time.
  • Moderate exposure to noise.
  • May require travel to attend meetings and events.
  • Subject to frequent interruptions with ability to handle multiple tasks simultaneously.




Organizational Information:

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates, and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.


We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:

• Child Welfare and Foster Care

• Support for youth who have aged out of care

• Care Coordination and Wraparound services

• Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment

• Professional education and clinical consultation (for organizations, schools, and individual/family)


Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve and employ are valued, accepted, respected, and treated equitably.


• Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion.

• Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.


Interested parties please apply online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.


Equal Opportunity Employer