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Intake Manager Jobs in Boston, MA (NOW HIRING)

Marsden Law

Legal Intake Specialist

Holliston, MA · On-site

$18.50 - $24.75/hr

The Client Intake Specialist's primary goal is to build relationships with our former, current, and ... , particularly data tracking and reporting, required. • Knowledge of the legal industry is an ...

OneDigital

Intake Coordinator

Beverly, MA · On-site

$19.75 - $27/hr

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple ... Monitor intake workflows and escalate issues that may delay implementation timelines. * Maintain ...

UnitedHealth Group

Intake Coordinator LPN

Westborough, MA

$20.20 - $30.35/hr

The Central Intake Coordinator in Home Health provides administrative support to Central Intake ... Manages patient ping feed throughout the day, in applicable markets * Disseminate patient ping data ...

New

UnitedHealth Group

Intake Coordinator LPN

Westborough, MA · On-site

$20.20 - $30.35/hr

The Central Intake Coordinator in Home Health provides administrative support to Central Intake ... Manages patient ping feed throughout the day, in applicable markets * Disseminate patient ping data ...

New

UnitedHealth Group

LPN Intake Coordinator

Westborough, MA · On-site

$20.20 - $30.35/hr

The Central Intake Coordinator in Home Health provides administrative support to Central Intake ... Manages patient ping feed throughout the day, in applicable markets * Disseminate patient ping data ...

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All JobsIntake JobsIntake Manager JobsIntake Manager Jobs in Boston, MA

Intake Manager information

See Boston, MA salary details

$38.6K

$72.7K

$119K

How much do intake manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for intake manager in Boston, MA is $72,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $85,800.00 per year, depending on experience, location, and employer.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.
More about Intake Manager jobs
What are the most commonly searched types of Intake jobs in Boston, MA? The most popular types of Intake jobs in Boston, MA are:
What are popular job titles related to Intake Manager jobs in Boston, MA? For Intake Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Intake Manager jobs in Boston, MA look for? The top searched job categories for Intake Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Intake Manager jobs? Cities near Boston, MA with the most Intake Manager job openings:
Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Boston, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $72,724 per year, or $35 per hour.

CBHI Intake Coordinator

Northeast Family Services

Dorchester, MA • Hybrid

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description


Ready for a summer schedule that works for you? ☀️

Summer Fun Fridays at Northeast Family Services!
We close at 12:30pm every Friday from Memorial Day through Labor Day — giving our team more time to relax, recharge, and enjoy the summer sunshine!

Northeast Family Services is seeking an experienced professional to join our growing Massachusetts CBHI team as a CBHI Intake Coordinator!

The CBHI Intake Coordinator manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are responsible for working closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process, as well as maintaining client rosters for waitlist, active, transfer, and discharged clients. They process intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans. This role manages the Massachusetts Behavioral Health Access (MABHA) updates on a monthly basis. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.

To be successful in the CBHI Intake Coordinator position, you should be highly organized, detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.

If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity!

This is a hybrid Opportunity!

Qualifications:

  • Experience working with and helping clients/families with complex behavioral health needs
  • Must have prior experience with behavioral health field and familiarity with CBHI performance specifications
  • Extensive knowledge or experience of assessing for appropriate level of care for CBHI services and the capacity to effectively manage and/or triage crisis, safety and risk.
  • At least 1 year of patient intake and scheduling experience
  • Experience reviewing comprehensive assessments and treatment plans
  • Working knowledge of insurance benefits and authorizations
  • Strong computer literacy, including MS Office and Electronic Health Records (EHR)
  • Ability to keep client and company confidences
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong time management and organizational skills
  • Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
  • Access to a laptop or CPS, high speed secure internet, and a phone required for FFS positions
  • Access to high speed secure internet required for Full Time positions

Benefits:

  • Summer Fun Fridays! Early Friday closures at 12:30pm from Memorial Day through Labor Day Health, dental & vision
  • 3 weeks paid vacation
  • 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
  • Generous sick time including mental health days
  • After 1 year-401k retirement plan with up to 4% match
  • Voluntary short and long-term disability
  • Voluntary Life Insurance
  • Longevity award - Monetary bonus and a vacation day annually
  • Company provided laptop and cell phone
  • Personal cell phone discount

Hours:

  • Full Time Salary: $45,000 to $55,000