Intake Manager Jobs in Austin, TX (NOW HIRING)

Austin ReStore Admin Office - Austin, TX 78704

Salary Range

Position Type

Full Time

Job Summary

The Affordable Housing Manager is responsible for leading Austin Habitat for Humanity’s affordable housing sales, housing counseling coordination, buyer readiness, and client pipeline operations. This role oversees the full client journey from inquiry and intake through eligibility, lender coordination, contract execution, and closing while ensuring a high-quality, mission-driven customer experience.

The Affordable Housing Manager provides operational leadership for affordable housing workflows, counseling documentation, compliance readiness, pipeline performance, and cross-functional coordination with internal departments and external partners including lenders, municipalities, title companies, and housing agencies.

This position plays a critical role in balancing client acquisition, buyer readiness, workflow management, and closing execution to ensure organizational production goals are achieved while maintaining compliance and exceptional service to clients.

The Affordable Housing Manager supervises and develops team members responsible for intake, eligibility, counseling coordination, loan processing support, and affordable housing transactions, while establishing operational accountability, communication standards, and process consistency across the department.

The Affordable Housing Manager advances AHFH’s mission to bring people together to build homes, communities, and hope by leading the full affordable home sales process—from prospect engagement through closing—while managing and developing a high performing sales and processing team.

• Owns and is accountable for the successful sale of AHFH homes, ensuring qualified applicants progress through the full sales cycle and reach closing.
• Leads the homebuyer sales process, including outreach, qualification, lender coordination, contract readiness, and closing.
• Establishes and monitors sales goals, conversion metrics, and pipeline performance, ensuring homes are sold efficiently and in alignment with program requirements.
• Partners with Construction, Real Estate, Marketing, and Development teams to align home availability, buyer readiness, and sales timelines.

• Meets one on one with prospective buyers to assess ability to pay, readiness to purchase, willingness to partner, and need for affordable housing.
• Supports clients in understanding purchase requirements, timelines, and expectations to ensure informed and confident buyers.

• Leads, manages, coaches, and holds accountable the pre-lending and processing team as a coordinated sales and client support function.
• Ensures team members actively support applicants and clients through both qualification and home purchase milestones, not solely intake or compliance steps.
• Oversees the full client pipeline to ensure a high quality customer experience, timely movement toward purchase, and minimal fallout prior to closing.
• Develops staff capacity in sales conversations, client motivation, financial readiness, and buyer conversion strategies.

• Manages client files to meet requirements for participating lenders and Austin Housing Finance Corporation (AHFC) approval, including MFI and DPA.
• Serves as the primary point of contact with AHFC, lenders, title companies, attorneys, HOAs, and other partners to ensure timely approvals and successful closings.
• Guides lenders and external partners through AHFH sales processes, program requirements, and documentation standards.
• Ensures all affordable home sales and homeowner programs comply with local, state, federal, and internal policies.

• Communicates regularly with leadership regarding sales performance, pipeline health, risks to closing, and capacity needs.
• Maintains strict confidentiality regarding prospective AHFH projects, home availability, and buyer information.
• Represents AHFH at trainings, outreach events, lender meetings, and marketing efforts with a focus on generating qualified buyers and driving home sales.

This job is in person at 500 W. Ben White Blvd. Austin, TX 78704 and will require occasional travel to properties and events in the Austin area.

MINIMUM EXPERIENCE/EDUCATION REQUIREMENTS

• Bachelor’s degree– OR – equivalent experience (4–6 years) in real estate sales, lending, mortgage processing, affordable housing programs, or client centered financial services.
• 3+ years of professional experience in real estate sales, mortgage lending, loan processing/origination, affordable housing program administration, or financial readiness counseling.
• 2+ years of supervisory or team lead experience, preferably in a lending, processing, or client services environment.
• Demonstrated knowledge of income verification, credit evaluation, and financial capability coaching.
• Experience working with compliance driven programs such as DPA, MFI eligibility, or other local/state housing requirements.
• Strong interpersonal and communication skills, with the ability to engage clients from diverse backgrounds.
• Proficiency in Microsoft Office, Salesforce, and document management tools.
• Ability to maintain strict confidentiality and exercise professional judgment.
• Valid Texas driver’s license, auto liability insurance, and reliable transportation for client meetings, trainings, and program events.

REFERRED EXPERIENCE REQUIREMENTS

• Experience working with Austin Housing Finance Corporation (AHFC) programs or similar municipal housing agencies.
• Familiarity with HUD, TDHCA, or other federal/state affordable housing guidelines.
• Prior work in nonprofit housing, Habitat affiliated programs, or mission driven community development organizations.
• Professional certifications such as:
  • HUD Housing Counselor Certification
  • Texas Affordable Housing Specialist (TAHS)
  • Mortgage Loan Originator (MLO) or other lending related credential

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.