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Intake Case Manager Jobs in Raleigh, NC (NOW HIRING)

Addison Group

Case Manager

Raleigh, NC · On-site

$19.50 - $25/hr

Manage up to 150 North Carolina Workers' Compensation cases from intake through resolution. * Serve ... Review case files for completeness, accuracy, and compliance. * Prepare and supplement discovery ...

Innovative Emergency Management

Case Manager

Raleigh, NC · On-site

$28 - $32/hr

The Case Manager may also assist with program promotion, outreach and applicant intake in locations within the state of California. Primary Location: * Live within the state of California. * Work in ...

Whitley Law Firm

Bilingual Intake Consultant

Raleigh, NC · On-site

$20 - $22/hr

The Bilingual Intake Consultant fills an essential role by serving as one of the initial points of ... Appropriately document notes and lead status changes within the Case Management System * Provide ...

NCSU

Assistant Director / Case Manager

Raleigh, NC

As the Case Manager, you will lead and support behavioral threat assessments using structured professional judgment-conducting intake, gathering and analyzing information, assessing risk, and ...

WakeMed

Case Management Rep, Bilingual

Raleigh, NC · On-site

$19.25 - $24.25/hr

Overview The Case Management Representative, supports delivery of comprehensive care management ... Conducts intake interviews and collects patient-level information. Assists with administrative ...

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All JobsIntake Case JobsIntake Case Manager JobsIntake Case Manager Jobs in Raleigh, NC

Intake Case Manager information

See Raleigh, NC salary details

$14

$24

$36

How much do intake case manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for intake case manager in Raleigh, NC is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $30.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Intake Case Manager, and why are they important?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges Intake Case Managers face when handling multiple client cases simultaneously?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What are Intake Case Managers?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.
What are popular job titles related to Intake Case Manager jobs in Raleigh, NC? For Intake Case Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Intake Case Manager jobs in Raleigh, NC look for? The top searched job categories for Intake Case Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Intake Case Manager jobs? Cities near Raleigh, NC with the most Intake Case Manager job openings:
Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 3% As Needed, 59% Full Time, 33% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,008 per year, or $24.5 per hour.
Case Manager

Case Manager

Addison Group

Raleigh, NC • On-site

$19.50 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Title: Worker's Compensation Case Manager


Location: Raleigh, NC

Type: Full-Time, Contract-to-Hire

Schedule: Monday–Friday | 8:30 AM–5:00 PM


Overview:

Addison Group is partnering with a respected law firm to identify a Worker's Compensation Case Manager to support a busy Workers' Compensation Attorney. This position is ideal for an organized legal professional with North Carolina Workers' Compensation experience who enjoys managing a high-volume caseload, building strong client relationships, and ensuring cases move efficiently from intake through resolution. The Worker's Compensation Case Manager will serve as the primary liaison between clients, attorneys, medical providers, insurance adjusters, and the North Carolina Industrial Commission while delivering exceptional customer service throughout the life of each claim.


Key Responsibilities:

  • Manage up to 150 North Carolina Workers' Compensation cases from intake through resolution.
  • Serve as the primary point of contact for clients, providing regular updates regarding treatment, benefits, discovery, and case status.
  • Coordinate communication between attorneys, clients, medical providers, insurance adjusters, and the North Carolina Industrial Commission.
  • Maintain attorney calendars by scheduling hearings, mediations, depositions, client meetings, and court deadlines.
  • Request, organize, summarize, and maintain medical records and medical billing documentation.
  • Draft legal correspondence, discovery responses, affidavits, motions, and other case-related documents.
  • Prepare and electronically file documents with the North Carolina Industrial Commission.
  • Coordinate mediations, hearings, and client appointments while ensuring all deadlines are met.
  • Review case files for completeness, accuracy, and compliance.
  • Prepare and supplement discovery responses.
  • Maintain organized electronic and physical case files using legal case management software.
  • Provide administrative support including scanning, filing, copying, and mailing legal documents.


What They're Looking For:

  • Minimum of 2 years of recent North Carolina Workers' Compensation experience as a Case Manager, Paralegal, or similar role.
  • Experience managing a high-volume caseload (up to 150 active files).
  • At least 1 year of experience utilizing legal case management software.
  • Strong knowledge of North Carolina Workers' Compensation procedures and Industrial Commission filings.
  • Excellent verbal and written communication skills with exceptional client service abilities.
  • Strong organizational, time-management, and multitasking skills.
  • Ability to prioritize competing deadlines while working independently.
  • Excellent attention to detail and analytical thinking.
  • Proficiency with Microsoft Office and legal case management software.
  • High School Diploma or GED required; Associate's or Bachelor's degree preferred.
  • Paralegal Certificate or related legal studies preferred.
  • Bilingual Spanish is highly preferred.


Systems & Tools:

  • Legal Case Management Software
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • North Carolina Industrial Commission E-Filing System
  • Electronic Document Management Systems


Compensation & Benefits:

  • Contract-to-Hire opportunity
  • Medical, Dental, Vision, and 401(k) while on contract through Addison Group
  • Upon permanent hire:
  • Medical, Dental & Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • 12 Paid Holidays
  • Wellness Days
  • Volunteer Days
  • Paid Time Off (PTO)
  • Hybrid work opportunity after successful training period


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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