At Real Life Dental, our patients are our highest priority. Our dentists and team give our patients full attention, offering a full range of services. We provide quality care in a warm, relaxing environment and use the latest technologies to ensure precise, comfortable treatments. We are committed to our patients' smile and comfort, and work hard to help them achieve and maintain a healthy smile for life.
Full Time- Insurance Coordinator Real Life Dental Blacksburg
Office Hours
Monday- Thursday 8-5 lunch from 1-2p
(some Fridays required based on the needs of the business.
Love dentistry? Love helping patients say "yes" to treatment? Enjoy solving insurance puzzles and being part of a high-performing team? Real Life Dental Blacksburg is looking for an Insurance Coordinator who thrives in a patient-focused environment and wants to play an active role in helping patients get the care they deserve. This isn't a "sit in the back and process claims" position. We're looking for someone who enjoys being part of the action-working alongside providers, treatment coordinators, front office team members, and our Central Billing Office to create a seamless patient experience from diagnosis to payment.
What Makes This Role Different?
Our Insurance Coordinator is more than a billing specialist. You're a patient advocate, treatment support partner, insurance expert, and problem solver.
You'll spend time:
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Verifying insurance and preparing patients for their visits
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Supporting treatment planning conversations
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Helping patients understand benefits and financial options
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Ensuring copays and estimates are accurate before appointments
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Collaborating with doctors and clinical teams to secure the documentation needed for successful claim processing
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Working closely with our Central Billing Office to resolve claims, appeals, and denials
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Being present and engaged with the team-not hidden behind a desk
What You'll Do
- Patient & Treatment Support
- Verify insurance eligibility and benefits
- Prepare schedules in advance to ensure insurance information is accurate
- Assist with treatment planning and benefit estimates
- Help patients understand coverage, copays, and financial expectations
- Support collections of patient portions and copays
- Insurance & Claims Management
- Submit claims and attach supporting documentation
- Track outstanding insurance claims
- Follow up on unpaid claims, denials, and requests for additional information
- Assist with insurance appeals and narratives
- Coordinate with our Central Billing Office to ensure claims are processed efficiently
- Team Collaboration
- Work alongside providers to obtain clean, clear, and complete documentation
- Communicate with front office and clinical teams to improve workflows
- Help identify opportunities to increase claim acceptance and reduce denials
- Serve as the insurance resource for the entire practice
The Right Person Will Be...- Passionate about dentistry and patient care
- Energized by working with people-not just paperwork
- A natural problem solver who enjoys finding solutions
- Comfortable having financial conversations with patients
- Detail-oriented and highly organized
- Confident communicating with insurance carriers, providers, and teammates
- Motivated by helping patients move forward with treatment
Living Our Core ValuesFanatical Patient FocusYou help patients understand their benefits and remove barriers to care.
Creative AdvantageYou find solutions when insurance creates obstacles.
Infectious EnthusiasmYou bring energy, positivity, and encouragement to every interaction.
Radical CandorYou communicate honestly and clearly with patients and teammates.
Obsessive Commitment to ExcellenceYou don't settle for "good enough." You pursue accuracy, follow-through, and exceptional outcomes.
Why Join Real Life Dental?We believe in investing in our people with competitive pay, growth opportunities, and a comprehensive benefits package that includes:
- Medical insurance options through Anthem BCBS
- Dental benefits for employees and eligible dependents
- Vision coverage
- 401(k) with company match
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- Company-paid Basic Life Insurance
- Disability coverage options
- Employee Assistance Program (EAP)
- Career growth opportunities within a growing organization
If you're passionate about helping patients, love being part of a team, and get excited about turning insurance challenges into solutions, we'd love to meet you.
"Fanatical about patients. Obsessed with excellence. Built on teamwork."
Responsibilities: - Candidate must be a friendly, caring, goal and, team oriented individual that is self-motivated
- We work hard as a team, and we are looking for someone to come in and help us go to the next level
- Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
- Document basic insurance information in the patient's file for quick reference
- Process and submit insurance claims daily
- Monitor and follow-up on outstanding claims
- Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
- Identify patients in the daily schedule who are a financial concern, note payment problems on the patient's chart, and arranges a conference with them either before or at the time of the appointment
- Record all financial discussions with patients in their file
- Prepare and process patients' statements each month on a regular billing cycle
- Make collection calls
- Solidify the financial agreement with the patient, such as payment amount and schedule
- Follow through with correspondence regarding collection when unable to contact the patient on the telephone
- Prepare and send uncollected accounts to collections with managers approval and follow through as needed
- Monitor patients whom collection agencies have contacted
- Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
- Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
- Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
- Handle all inquiries concerning insurance daily
- Willing to help in other areas as needed
Qualifications:- Minimum of 1-2 years experience and knowledge of dental insurance
- Experience with Open Dental is a plus
- Knowledge of English composition, grammar, spelling, and punctuation
- Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software- OPEN DENTAL)