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Insurance Verification Representative information

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$16

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How much do insurance verification representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for insurance verification representative in Georgia is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.64 per hour, depending on experience, location, and employer.

What does an insurance verification representative do?

An Insurance Verification Representative is responsible for confirming a patient’s insurance coverage and benefits before medical services are provided. They contact insurance companies to verify details such as policy status, coverage limits, and patient copayments or deductibles. This role helps ensure that healthcare providers receive payment for services and that patients understand their financial responsibilities. Accurate insurance verification minimizes billing errors and streamlines the medical billing process.

What does an insurance verification representative do?

An insurance verification representative is someone in health care who works with patients and hospitals to interpret insurance coverage. In this job, your responsibilities are to review the treatments that a patient will need as well as the benefits granted to them by their insurance policy. You then determine their eligibility and coverage for those treatments and procedures. You may be needed to provide authorization for certain procedures and assist hospitals and patients in filing claims. Additionally, your duties are to enter patient data, update insurance plan information in the hospital’s database, and verify that existing information is accurate.

What are the key skills and qualifications needed to thrive as an insurance verification representative?

To thrive as an Insurance Verification Representative, you need strong attention to detail, knowledge of insurance policies, and experience with healthcare billing or medical terminology, often supported by a high school diploma or equivalent. Familiarity with insurance verification software, electronic health record (EHR) systems, and payer portals is typically required. Excellent communication, organizational skills, and the ability to handle sensitive information discreetly are essential soft skills. These abilities ensure accurate insurance processing, reduce claim errors, and support efficient healthcare operations.

What are some common challenges faced by insurance verification representatives, and how can they be managed?

Insurance Verification Representatives often encounter challenges such as dealing with complex coverage policies, navigating frequent changes in insurance regulations, and managing high call or case volumes. To effectively handle these issues, it’s important to stay organized, keep up-to-date with insurance guidelines, and utilize clear communication when liaising with providers, patients, and team members. Many organizations provide ongoing training and support to help representatives stay current and succeed in this fast-paced environment.

What is the difference between Insurance Verification Representative vs Insurance Billing Specialist?

AspectInsurance Verification RepresentativeInsurance Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or insuranceHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare offices, hospitals, clinicsMedical offices, billing companies, healthcare facilities
Primary ResponsibilitiesVerify patient insurance coverage, eligibility, and benefitsProcess claims, handle billing, and ensure payment collection

While both roles are essential in healthcare administration, the Insurance Verification Representative focuses on confirming insurance details before services are provided, whereas the Insurance Billing Specialist manages claims and payments after services are rendered. Understanding these differences helps job seekers identify the right career path in healthcare support roles.

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Insurance Verification Representative jobs near you
Infographic showing various Insurance Verification Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,303 per year, or $16.5 per hour.

Medical Equipment Customer Service Representative

Rotech Healthcare Inc.

Jasper, GA • On-site

$14 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Customer Service Representative - Home Healthcare Intake & Insurance Verification
Job Summary
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
  • Ability to work cooperatively with others.
  • Assist with office operations including supply monitoring, deposits, and batch reporting.
  • Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
  • Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
  • Coordinate documentation and service setup for respiratory products and medical equipment.
  • Deal politely with patients and referral sources.
  • Maintain organized records and referral logs in compliance with JCAHO and company standards.
  • Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
  • Manage several tasks at once.
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
  • Predictable and regular attendance (arrive to work on time).
  • Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
  • Provide technical assistance and support for walk-in and retail equipment requests.
  • Performs other duties as assigned.

Why Join Rotech?
  • Be part of a mission-driven team improving lives through home-based care.
  • Work in a supportive environment with opportunities for growth and advancement.
  • Competitive compensation, benefits, and employee recognition programs.
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Qualifications
Employment is contingent on
  • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
  • Drug screen ( when applicable for the position )
  • Compliance with healthcare facility credentialing process ( when applicable for the position )
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
  • High school diploma or GED equivalent, required
Preferred Education and/or Experience
  • One year of related work experience, preferred
  • Experience in home healthcare, medical billing, or patient intake (preferred).
  • Familiarity with insurance verification and reimbursement practices.
  • Knowledge of medical terminology and durable medical equipment is a plus.
Skills and Competencies
  • Ability to interpret and respond to various forms of communication (verbal, written, visual)
  • Capable of working independently and collaboratively within a team
  • Demonstrated problem-solving, time management, and organizational skills
  • Excellent verbal and written communication skills in English
  • Maintain confidentiality and handle sensitive information with discretion
  • Strong attention to detail and ability to multi-task effectively
Machines, Equipment and Technical Abilities
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
  • Ability to lift and carry office and patient equipment (minimum 35 lbs)
  • May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
  • Must be able to sit, stand, walk, talk, and listen for extended periods
  • Regular contact with patients and equipment may involve exposure to contagious pathogens
  • Requires close vision for reading small print on screens and paperwork

Rotech Information
Benefits
  • Generous paid time off and paid holidays
  • Overtime pay for non-exempt positions (as applicable)
  • Commission for Account Executives
  • Bonus and incentive opportunities
  • Fixed and variable car reimbursement for Area Managers and Account Executives
  • Car, mileage, and telephone reimbursement (as applicable)
  • Employee discount and recognition programs
  • Employee Assistance Program (EAP)
  • 401(k), HSA, and FSA/Dependent Care FSA
  • Medical, prescription, dental, and vision coverage
  • Life insurance, disability, accidental death, identity protection, and legal services
  • Meru Health mental health and Mercer SmartConnect Medicare programs
  • Livongo Diabetes and High Blood Pressure programs
  • Healthcare Bluebook and RX Savings Solutions programs
  • Hepatitis B (HEPB) and TB vaccinations
Make the right move-submit your resume today . Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account .
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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