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Insurance Retention Agent Jobs in Florida (NOW HIRING)

The focus of the Enterprise Sales Agent to give quotes, close leads, and retain relationships. They will also advise clients on the benefits of various policies as well as tailoring insurance ...

The focus of the Enterprise Sales Agent to give quotes, close leads, and retain relationships. They will also advise clients on the benefits of various policies as well as tailoring insurance ...

Job Summary The Career Medicare Insurance Agent plays a critical role in maintaining and growing ... Initiate and manage targeted outbound campaigns to engage at-risk members and retain their business.

Job Summary The Career Medicare Insurance Agent plays a critical role in maintaining and growing ... Initiate and manage targeted outbound campaigns to engage at-risk members and retain their business.

Field Insurance Agent I

Brandon, FL Β· On-site

$75K - $80K/yr

Sales, Retention & Revenue Growth: Own the sale and ongoing service of ACGbranded and brokered ... Insurance Reviews & Policy Execution: Conduct comprehensive insurance reviews to assess risk ...

$46K - $70K/yr

As an Insurance Sales Associate, you will work alongside with and support a Comparion Insurance Sales Agent in profitable growth through new business sales and customer retention. Your ability to ...

New

Sales, Retention & Revenue Growth: Own the sale and ongoing service of ACG-branded and brokered ... Insurance Reviews & Policy Execution: Conduct comprehensive insurance reviews to assess risk ...

Showing results 21-40

Insurance Retention Agent information

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are popular job titles related to Insurance Retention Agent jobs in Florida?

For Insurance Retention Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Insurance Retention Agent jobs in Florida look for?

The top searched job categories for Insurance Retention Agent jobs in Florida are:

What cities in Florida are hiring for Insurance Retention Agent jobs?

Cities in Florida with the most Insurance Retention Agent job openings:

Infographic showing various Insurance Retention Agent job openings in Florida as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 4% Contract, and 1% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Enterprise Sales Agent

Orlando, FL β€’ On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago


Job description

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members.

Job Summary

Goosehead Insurance is currently seeking an experienced, self-motivated, and driven Enterprise Sales Agent to join our team. The focus of the Enterprise Sales Agent to give quotes, close leads, and retain relationships. They will also advise clients on the benefits of various policies as well as tailoring insurance packages to meet their specific needs.

Principal Duties and Responsibilities

The Enterprise Sales Agent will be working in an fulfillment agency environment working with both inbound and outbound calls. They will also track client data through Salesforce CRM system and engage with pre-qualified prospects. Goosehead's sales management platform provides our agents a consistent flow of qualified leads to help build a book of business.

A successful candidate will have experience in inside sales or the insurance industry, with expertise in the sales process and client management.

Requirements:

Experience:

  • No prior insurance experience required; entry-level position. Internal candidates must have 4-6 months of successful performance in their current role before a transfer is acceptable, or otherwise approved by the Director of Enterprise Sales.

  • Property & Casualty Insurance License (Preferred) or passing the state licensing exam, once hired

  • Legally authorized to work the United States

Skills Development: Sales techniques, product knowledge, and customer engagement.

Performance: Achieve 50% of monthly sales goals as a Sales Agent.

Attendance: Maintain a good attendance record.

Training: Completion of basic sales and product training.

Responsibilities:
1 - Handle inbound and outbound sales calls.
2 - Work with pre-qualified leads and close sales.
3 - Track client data and sales activities via CRM.
4 - Follow up on pipeline queues to ensure completion of sale
5 - Maintain compliance with business policy requirements
5 - Achieve minimum sales targets.

Key Performance Indicators (KPIs):
Minimum Monthly Sales Target: Achieve 50% of the monthly sales goal in policies, new business revenue. Specific metrics may be evaluated to assess skill development and performance progression.

Call Quality & Conversion: Effective customer engagement and conversion from leads to bound policies, bundled policies, and referrals.

Sales Activity: Consistency in tracking and reporting sales data.

Required Skills and Abilities

  • Experience with managing customer relationships
  • Experience with CRM systems
  • Team-oriented
  • Entrepreneurial spirit
  • Problem-solving mentality

Benefits Summary

  • High-quality voluntary health, vision, disability, life, and dental insurance programs.
  • 401K Matching Plan.
  • Employee Stock Purchase Plan.
  • Paid holidays, vacation, and sick leave.
  • Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness.
  • Financial Solution Program.

Equal Employment Opportunity:

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!