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Insurance Retention Agent Jobs in Melbourne, FL (NOW HIRING)

Remote Insurance Agent

Titusville, FL · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Life insurance license or willingness to obtain one * Basic computer proficiency and comfort ...

Remote Insurance Agent

Cocoa, FL · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Life insurance license or willingness to obtain one * Basic computer proficiency and comfort ...

Remote Insurance Agent

Palm Bay, FL · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Life insurance license or willingness to obtain one * Basic computer proficiency and comfort ...

Remote Insurance Agent

Melbourne, FL · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Life insurance license or willingness to obtain one * Basic computer proficiency and comfort ...

Build lasting client relationships that support long-term retention * Work closely with your ... Life insurance license or willingness to obtain one * Basic computer proficiency and comfort ...

Build lasting client relationships that support long-term retention * Work closely with your ... Life insurance license or willingness to obtain one * Basic computer proficiency and comfort ...

Build lasting client relationships that support long-term retention * Work closely with your ... Life insurance license or willingness to obtain one * Basic computer proficiency and comfort ...

Remote Life Insurance Agent

Cocoa, FL · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Life insurance license or willingness to obtain one * Basic computer proficiency and comfort ...

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Showing results 1-20

Insurance Retention Agent information

See Melbourne, FL salary details

$23.2K

$60.3K

$112.6K

How much do insurance retention agent jobs pay per year?

As of Sep 8, 2026, the average yearly pay for insurance retention agent in Melbourne, FL is $60,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $71,400.00 per year, depending on experience, location, and employer.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are popular job titles related to Insurance Retention Agent jobs in Melbourne, FL?

For Insurance Retention Agent jobs in Melbourne, FL, the most frequently searched job titles are:

What cities near Melbourne, FL are hiring for Insurance Retention Agent jobs?

Cities near Melbourne, FL with the most Insurance Retention Agent job openings:

Infographic showing various Insurance Retention Agent job openings in Melbourne, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $60,270 per year, or $29 per hour.

Inside P&C Insurance Agent

Orion180 Insurance Services LLC

Melbourne, FL • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New


Job description

Inside P&C Insurance Agent

Orion180 Insurance Services LLC Melbourne, Florida, United States

About this position

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

Join Our Team as a Licensed P&C Insurance Agent – Inside Sales

Orion180 is launching a high-performance internal insurance agency dedicated to providing a 5-star client experience through personal, service-focused insurance solutions. Our mission is to match each homeowner with the right coverage while making the quoting and binding process seamless, informative, and stress-free.We’relooking for Licensed Insurance Agents whodemonstrateintegrity, sales excellence, and customer care in every interaction.

This position presents a rare opportunity to become part of a dynamic team within a well-established and expanding insurance organization. You will have access toqualified warm leads (no cold calling!), advanced tools, and supportive leadership committed to fostering your professional growth and success.This roleofferscompetitive base salary plusuncappedcommissions!

This is a pure sales role designed for high-performing agents who want to focus exclusively on quoting, closing, and earning — without renewals, service work, or cold calling.

What you’ll do
  • Own the Full Sales Cycle:Serve as a trusted advisor frominitialcontact to policy issuance, leading clients comprehensively through the quoting and binding process while ensuring they are fully informed about coverage options, policy terms, exclusions, andsubsequentsteps.
  • Consult, Qualify & Close:Engage warm inbound and outbound leads (absolutelynocold calling), uncover coverage needs through strategic discovery, and guide clients to the right coverage using our proprietary MY180 platform.
  • Document Thoroughly:Capture every call, outcome, quote, and client detail using structured workflows, call scripts, and compliance protocols.
  • Leverage Tools:Operateefficiently with HubSpot CRM, and MY180 quoting software to manage your book and meet service-level expectations
  • Meet & Exceed Goals:Consistently hit KPIs in areas like policy volume, premium, conversion rates, retention, and documentation accuracy.
  • Cross-Sell Strategically:Recommendadditionalcoveragesin alignment with underwriting guidelines and customer needs.
  • Partner Cross-Functionally:Collaborate with Sales leadership, Underwriting, Marketing, and Analytics to improve customer outcomes andoptimizeinternal workflows.
  • Contribute to a Winning Culture:Share best practices, support teammates, and help build a high-performing sales organization from the ground up
What we’re looking for Required Licenses

Active Florida General Lines P&C license in good standingor ability to get license in UtahWillingness to obtain a Surplus Lines License with60 daysof hire

Experience

2+ years' experience closing personal lines P&C in a call center or direct-to-customer environmentTrack recordof consistently hitting volume-based quotas and you know your metricsUnderstand homeowners' insurance coverages, deductibles, limitations, and exclusionsComfortable operating ina new environmentwhere processes are still being built and you contribute to making them betterPrior experience using a CRM like HubSpot, familiarity with quoting systems, and multi-line product offerings

Skills

Self-starter that is competitive and goal-drivenStrong communication, discovery, and objection-handling skillsThrives in ahigh‑lead,high‑conversionenvironmentAbility to work independently while contributing to a team-first, high-accountability culture

WHAT’S IN IT FOR YOU

Join Our Team & Make an Impact! At Orion180, we don’t just meet expectations, we exceed them. If you’re ready to take your career to the next level and be part of a growing, forward-thinking company.

Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact. Compensation: Competitive base pay and performance bonuses. Career Growth: Mentorship, growth tracks, and professional development. Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.

While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.

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