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Insurance Retention Agent Jobs in Hialeah, FL (NOW HIRING)

Universal Insurance Agents

Be Seen First

Insurance Sales Agent

Fort Lauderdale, FL · On-site

Maintain and service your book for long-term retention * Meet daily activity and performance ... Insurance License ✔ Previous Medicare sales experience preferred ✔ Strong closing skills and ...

Universal Insurance Agents

Be Seen First

Insurance Sales Agent

Fort Lauderdale, FL · On-site

Maintain and service your book for long-term retention * Meet daily activity and performance ... Insurance License ✔ Previous Medicare sales experience preferred ✔ Strong closing skills and ...

Integritymarketing

Agent Sales-2

Fort Lauderdale, FL · Remote

Job Summary The Career Medicare Insurance Agent plays a critical role in maintaining and growing ... Initiate and manage targeted outbound campaigns to engage at-risk members and retain their business.

Integritymarketing

Agent Sales-2

Fort Lauderdale, FL · Remote

Job Summary The Career Medicare Insurance Agent plays a critical role in maintaining and growing ... Initiate and manage targeted outbound campaigns to engage at-risk members and retain their business.

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All JobsInsurance Retention Agent JobsInsurance Retention Agent Jobs in Hialeah, FL

Insurance Retention Agent information

See Hialeah, FL salary details

$22.6K

$58.9K

$110K

How much do insurance retention agent jobs pay per year?

As of Aug 18, 2026, the average yearly pay for insurance retention agent in Hialeah, FL is $58,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $69,700.00 per year, depending on experience, location, and employer.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are popular job titles related to Insurance Retention Agent jobs in Hialeah, FL?

For Insurance Retention Agent jobs in Hialeah, FL, the most frequently searched job titles are:

What job categories do people searching Insurance Retention Agent jobs in Hialeah, FL look for?

The top searched job categories for Insurance Retention Agent jobs in Hialeah, FL are:

What cities near Hialeah, FL are hiring for Insurance Retention Agent jobs?

Cities near Hialeah, FL with the most Insurance Retention Agent job openings:

Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Hialeah, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $58,887 per year, or $28.3 per hour.

Customer Retention Specialist - State Farm Agent Team Member

Rick Burke - State Farm Agent

Miami, FL • On-site

$17 - $20/hr

Other

Medical, Life, Retirement

Re-posted 19 days ago

Job description

Customer Retention Specialist

At Rick Burke - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.

Qualifications

  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.

Compensation: $17.00 - $20.00 per hour

Ready to Launch Your Career?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Rick Burke - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Rick Burke - State Farm Agent!

About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • Our office is located in Miami, FL.
  • Our office is open Mon. through Thursday 9am to 6pm. Friday 9am to 5pm. After hours and weekends by appt. only.
  • I have been a State Farm agent since 2000.
  • I am a proud graduate of University of South Florida, GO BULLS!!!.
  • We currently have 5 team members at our agency.
  • Additional languages spoken: Spanish
Apply Now and Let Us Put You on the Path to Success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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