Insurance Operations Manager Jobs in Alberta (NOW HIRING)

Ignite your potential. Impact what matters.

Hi, we're HUB-a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you're ready for tomorrow.

The Opportunity:

As a Personal Insurance Advisor at HUB, you are the first point of contact for clients looking to protect what matters most to them - their home, their vehicle, and everything in between. This is a client-facing role where you will manage an active book of business, handle new client inquiries, process renewals, and make sure every client leaves the conversation with the right coverage and a clear understanding of what they have.

This is a full-time, in-office role based in Edson, Hinton or Jasper. It is a fast-paced environment with a steady volume of client interactions, and it suits someone who is organized, technically accurate, and genuinely good with people.

What You'll Do:

• Advise new and existing clients on personal lines coverage, including habitational, automobile, and travel insurance

• Quote, bind, and process new policies and endorsements accurately and in a timely manner

• Conduct renewals and proactively reach out to clients to review their coverage as their needs change

• Identify gaps in coverage and recommend appropriate solutions, including bundling opportunities

• Handle client inquiries, policy changes, and coverage questions with professionalism and efficiency

• Maintain accurate client records and documentation in the broker management system

• Work collaboratively with your team and escalate complex or high-risk files appropriately

• Stay current on product knowledge, carrier appetite, and industry changes

What We're Looking For:

• Active Level 1 General Insurance License or willingness to obtain is required

• Experienced candidates will bring 1-2+ years in personal lines (home, auto, travel); candidates newer to the industry are encouraged to apply if they have a strong service background and are committed to building their insurance career

• Solid working knowledge of personal lines products and coverage fundamentals

• Strong attention to detail with the ability to manage multiple client files simultaneously without errors

• Clear, confident communication skills: you can explain coverage in plain language and handle a difficult conversation with professionalism

• Experience with a broker management system (Applied Epic or similar) is an asset

• Comfortable working in a high-volume, client-driven environment where priorities shift throughout the day

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture

• Excellent compensation, benefits, RRSP match, referral incentives, and company perks

• Work flexibility

• Paid educational training and vast learning opportunities

• Room for advancement and growth within the organization

• Paid day off for your birthday-we want to celebrate you!

What makes us different than all the rest?

Our Vision:To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

Our Mission:To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking

• Integrity: We do the right thing every time

• Teamwork: We work together to maximize results

• Accountability: We measure and take responsibility for outcomes

• Service: We serve clients, communities, and colleagues

Ready to join HUB and build a career in a rapidly growing industry? Apply today for the Personal Insurance Advisor opportunity!

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