Operations Support Administrator
Location: Calgary, AB
Schedule: 100% Onsite (Monday–Friday)
Employment Type: Contract
Position Overview
We are seeking a detail-oriented Operations Support Administrator to join a busy Operations Planning team. This role is responsible for supporting daily operational processes through accurate document processing, report maintenance, data entry, and administrative support activities. The ideal candidate is organized, dependable, and able to maintain a high level of accuracy while working in a fast-paced environment.
Key Responsibilities
- Process and maintain operational documents, reports, and business information accurately and efficiently.
- Prepare, update, and distribute reports using established templates and procedures.
- Perform data entry and validate information to ensure accuracy and completeness.
- Support departmental goals by meeting Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and productivity expectations.
- Maintain organized records and documentation in accordance with company standards.
- Adhere to company policies, procedures, and quality standards.
- Develop and maintain a working knowledge of insurance operations and applicable regulations.
- Collaborate with team members to support operational objectives and process improvements.
Required Qualifications
- 1+ years of administrative, office support, data entry, or operations experience.
- High school diploma or equivalent.
- Strong attention to detail and accuracy.
- Excellent organizational and time management skills.
- Ability to manage repetitive tasks while maintaining quality and efficiency.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office applications, particularly Excel and Outlook.
- Ability to work independently and within a team environment.
Preferred Qualifications
- Experience in insurance, financial services, professional services, or corporate operations.
- Experience preparing reports and maintaining operational records.
- Familiarity with performance metrics, SLAs, and process-driven environments.
Highly Preferred
- Bilingual French/English candidates are highly preferred. The ability to communicate effectively in both languages is considered a strong asset.
Ideal Backgrounds
Candidates may come from roles such as:
- Administrative Assistant
- Operations Assistant
- Data Entry Clerk
- Processing Specialist
- Office Administrator
- Client Services Administrator
- Insurance Support Representative
- Business Operations Coordinator
Work Environment
- Fully onsite position in Calgary.
- Fast-paced and collaborative team environment.
- Primarily computer-based administrative and operational support work.
- Opportunity to gain experience within insurance and business operations while supporting a high-performing team.
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