Insurance Operations Manager Jobs in Calgary, AB

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity

In this role you'll be responsible for the day-to-day management of complex claims, while also providing key insights to the larger claims team. The successful candidate will play a significant and valued role in casualty claims not just through large loss claims handling, but also through mentoring, sharing insights with key stakeholders, mentoring claims professionals and other special projects.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid - the best of both worlds.

What You'll Do

• Proactively direct handle a pending of predominately commercial large loss and complex claims nationally, while providing brilliant customer service.

• Represent our customers and Aviva at mediations, arbitrations, trials and other litigation processes.

• Coach and mentor team members to success through sharing and development of technical and strategic skills and knowledge.

• Mitigate risk by collaborating with team mates to identify and effectively manage loss costs & expenses while improving system conditions, which affect customer service, team environment, and financial performance.

• Strive to continuously improve by challenging yourself, team mates and the casualty operation to improve performance, reduce inefficiency, and ensure that claims policies and procedures are consistently applied to the highest standard.

• Role model of our Aviva values of care, commitment, community & confidence.

• Ensure key risks are identified, measured, monitored and effectively managed.

• Effectively collaborate and communicate with internal and external stakeholders to identify trends and forecast large loss development while acting as a technical resource for senior management, underwriting, finance & actuary.

• Have fun, grow and be truly appreciated for your contributions to our success!

What You'll Bring

• Post- Secondary Education, CIP and FCIP strongly preferred.

• Minimum 7- 10 years' experience specializing in the adjudication of complex Commercial and Financial Institution Directors & Officers claims including but not limited to: securities class actions, shareholder derivative class actions, regulatory investigations, anti-trust litigations, bankruptcy trustee litigations, fiduciary liability/ERISA pension trust litigation, private equity/venture capital Litigation, financial advisors/ broker dealers litigation and insurance company E&O litigation.

• Ability to understand and analyze the corporate structures of our insureds' businesses and their operations

• Proven ability to provide coverage, liability and damages analyses for complex claims involving public and privately held corporations

• A complete and thorough understanding of coverages provided by D&O, E&O and D&O/E&O blended insurance policies

• Functional knowledge of law and insurance regulations in various jurisdictions

• Ensure timely reporting of loss exposures to Claims and Underwriting Management

• Demonstrated superior verbal and written communications skills

• Proficient in Microsoft WORD, Excel and PPT

• Exceptional written and verbal communication skills.

• Excellent coaching skills.

• Ability to mentor, challenge and grow with a diverse but highly experienced team.

• Team outlook.

• Excellent inter-personal skills with the ability to build strong relationships at all levels.

• Detail-focused, highly analytical orientation.

• Superior problem-solving skills with demonstrated ability to think strategically.

• Motivation and superb organizational skills.

• Willingness to travel occasionally

• Licensing in one or more Canada preferred.

What You'll Get

• The Salary range for this position is $115,000 to $135,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We'll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees' physical and mental health.

• This job advertisement is for an existing vacancy which has been posted both internally & externally.