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Insurance Operations Manager Jobs in Edmonton, AB

Intelcom

Operations Manager

Edmonton, AB · On-site

Operations & Performance Management * Supervise day-to-day operations and provide feedback and ways ... Comprehensive group insurance * Group RRSP program * Employee Assistance Program... This position ...

Grizzlytrek Group

BD- Operations Manager

Edmonton, AB · On-site

CA$30 - CA$45/hr

Business Development & Operations Manager Edmonton, Alberta | Full-Time, Commission-Based Sales ... Life insurance: $100,000 employee / $10,000 spouse / $5,000 per child. * AD&D insurance with ...

Intelcom

Operation Supervisor

Edmonton, AB

... Operations and Logistics * Oversee shipping, receiving, dispatching, and inventory management ... Comprehensive group insurance * Group RRSP program * Employee Assistance Program... This position ...

Colas

Equipment Manager

Acheson, AB

The Equipment Manager leads shop operations for SGE while working closely with project teams ... insurance. * Support internal and external audits related to compliance and safety. Knowledge ...

HUB

Student Programmer Analyst

Edmonton, AB

... insurance, retirement, and private wealth management products and services. With over $5 billion in ... operations. You'll have the opportunity to contribute meaningful enhancements, modernize legacy ...

New

HUB

Personal Insurance Advisor

Edmonton, AB · On-site

... management specialists that bring clarity to a changing world with tailored solutions and ... Department Business Operations Required Experience: 2-5 years of relevant experience Required ...

Matrix Service

Tank Foreman

Leduc, AB · On-site

Works closely and interacts with Operations Manager and the Client. Ensures crew is working safely ... D insurance, an employee assistance program (EAP), a GRRSP plan with company match, an employee ...

Matrix Service Canada ULC

Tank Foreman

Leduc, AB

Works closely and interacts with Operations Manager and the Client. Ensures crew is working safely ... D insurance, an employee assistance program (EAP), a GRRSP plan with company match, an employee ...

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All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Edmonton, AB

Insurance Operations Manager information

See Edmonton, AB salary details

$35.5K

$74.2K

$107K

How much do insurance operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance operations manager in Edmonton, AB is $74,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance operations manager?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by insurance operations managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

Is an insurance operations manager a high paying job?

Insurance operations managers typically earn a competitive salary that varies by location, experience, and company size. In general, they are considered well-paid roles within the insurance industry, often with opportunities for bonuses and benefits. Advanced skills in management, data analysis, and industry knowledge can lead to higher compensation.

What does an insurance operations manager do?

An insurance operations manager oversees the daily functions of an insurance company or department, including claims processing, policy administration, and customer service. They coordinate teams, improve operational efficiency, ensure compliance with regulations, and often use management software to monitor performance and workflows.
What job categories do people searching Insurance Operations Manager jobs in Edmonton, AB look for? The top searched job categories for Insurance Operations Manager jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Insurance Operations Manager jobs? Cities near Edmonton, AB with the most Insurance Operations Manager job openings:
Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,180 per year, or $35.7 per hour.

Operations Manager

Intelcom

Edmonton, AB • On-site

Full-time

Posted 21 days ago

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties:

Health & Safety Compliance

  • Ensure compliance with Health & Safety protocols andmaintaina hazard-free work environment.

  • Enforce safe working methods and behaviors within the team.

  • Conduct safety audits and operations checks.

  • Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.

  • Respond to emergencies asrequired.

  • Ensure warehouse cleanliness and organization.

Operations & Performance Management

  • Supervise day-to-day operations and provide feedback and ways to improve in operations (OPS).

  • Prepare andmonitorperformance reports (on-time deliveries, exceptions, etc.).

  • Review Proof of Delivery (POD) reports.

  • Monitor andmaintainstation facilities and equipment to ensure they are in good working condition.

  • Implement operational policies and procedures to improve efficiency.

  • Manage and coordinate station staff and schedules to ensure adequate coverage.

  • Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.

  • Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.

  • Support the team and handle unforeseen events or operational challenges.

Customer Service & Relationship Management

  • Handle customer complaints and inquiries promptly and professionally to ensure customer satisfaction.

  • Work closely with other departments to ensure smooth operations and address any issues that arise.

Staff Development & Training

  • Provide training and development opportunities for staff to enhance their skills and ensure they are up to date with company policies and procedures.

  • Mentor and support the team.

  • Plan and oversee onboarding activities for new employees to ensure a smooth transition.

Inventory & Asset Management

  • Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.

  • Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods. This involves conducting regular audits, monitoring for theft or fraud, and ensuring all undelivered parcels are returned to the station at the end of the day.

  • In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship managers.

Data Management & Reporting

  • Maintainaccuratelogs (delivery, incident, inventory) and daily reports.

  • Perform data entry as needed tomaintainaccuraterecords.

  • Regulatory & Compliance Oversight

Ensure all operationscomply withlocal, state, and federal regulations as well as company policies.

  • Evaluate and assess employee performance,workplace conduct and compliance asrequired, including discipline whereappropriate.

Other duties as assigned

Why Join Intelcom | Dragonfly?

  • Short- and medium-term growth opportunities

  • Comprehensive group insurance

  • Group RRSP program

  • Employee Assistance Program...

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you'll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

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