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Insurance Operations Manager Jobs in Edmonton, AB

Clark Builders

Superintendent (CB)

Edmonton, AB

Senior Superintendent, Field Operations Manager Essential Duties & Key Responsibilities: * Oversee ... Ensure acquisition of required project permits and insurance, keep current for term of project, and ...

Orion Steel Group LLC

Counter Clerk

Sherwood Park, AB · On-site

It is required for all jobs. and Responsibilities Reporting to the Operations Manager, the Counter ... Employer-provided and Voluntary Life Insurance options * Paid vacation and recognized statutory ...

Brenntag

Operator

Leduc, AB · On-site

... Site Manager/Site Supervisor/ Operations Manager. Your Profile Education and Experience ... For example, do not include your social insurance number, photograph, or banking information, etc ...

Ardene

Assistant Manager

Edmonton, AB

Oversee all store operations including: opening and closing procedures, store cleanliness, re ... Group insurance Bonus possibilities Dynamic and friendly work environment Employee discount ...

Ledcor Group

Corporate Risk Manager

Edmonton, AB

Acting as the primary enterprise advisor for project and operational risk, this role influences ... Leads key components of the annual corporate insurance renewal and risk financing strategy ...

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All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Edmonton, AB

Insurance Operations Manager information

See Edmonton, AB salary details

$35.5K

$74.2K

$107K

How much do insurance operations manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for insurance operations manager in Edmonton, AB is $74,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Operations Manager, and why are they important?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by Insurance Operations Managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

What is the highest paying role in the insurance industry?

In the insurance industry, executive roles such as Chief Executive Officer (CEO), Chief Underwriting Officer, and Chief Risk Officer tend to be the highest paying positions. These roles require extensive experience, leadership skills, and often advanced certifications, and they oversee company strategy, underwriting, and risk management at the highest level.

How much do insurance managers make in the US?

Insurance operations managers in the US typically earn a median annual salary of around $80,000 to $120,000, depending on experience, location, and company size. Senior managers or those in high-cost areas can earn higher compensation, often supplemented with bonuses and benefits. Strong leadership, industry knowledge, and certifications can influence earning potential.

What is the highest paid position in insurance?

In the insurance industry, executive roles such as Chief Executive Officer (CEO), Chief Underwriting Officer, and Chief Risk Officer tend to be the highest paid positions, often earning multi-million dollar compensation packages. These roles require extensive experience, leadership skills, and often advanced certifications or degrees, and they oversee company strategy, underwriting, and risk management.

What does an insurance operations manager do?

An insurance operations manager oversees daily activities within an insurance company, including claims processing, policy administration, and customer service. They coordinate between departments, implement policies, and ensure compliance with regulations, often using management software and data analysis tools to improve efficiency.
What job categories do people searching Insurance Operations Manager jobs in Edmonton, AB look for? The top searched job categories for Insurance Operations Manager jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Insurance Operations Manager jobs? Cities near Edmonton, AB with the most Insurance Operations Manager job openings:
Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Edmonton, AB as of July 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $74,180 per year, or $35.7 per hour.
Vendor Management Specialist - Claims

Vendor Management Specialist - Claims

Wawanesa Insurance

Edmonton, AB • Hybrid

CA$80K - CA$100K/yr

Other

Retirement, PTO

Re-posted 21 days ago

Job description

Job ID: 10046 


Employment Type: Existing Role 
Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English.  As such, the successful candidate must be fully proficient in English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $80,000 - $100,000. Candidates with salary expectations outside of the range are still encouraged to apply. 

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener.
 

The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba's Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

The Vendor Management Specialist is a pivotal role in supporting the Vendor Management team to develop, coach and performance manage the Preferred Provider Network (PPN) working towards our goals to achieve best in class results driving a high-performance culture. The Vendor Management Specialist is an agent of change and continuous improvement, challenging the status quo and thinking creatively to identify issues and resolve challenges and liaises between the PPN vendor and the claims operation.  The Vendor Management Specialist contributes to Wawanesa's goal of delivering an exceptional and consistent member experience through active coaching and guidance of local Preferred Provider Network (PPN) vendors. 


Job Responsibilities

  • Directly or indirectly manages contracted spend of $10+ Million and responsible to identify and operationalize opportunities for improved expense / indemnity management.
  • Through the Vendor Management team structure, provide coaching and guidance to local Preferred Provider Network vendors.
  • Conduct technical reviews or analysis of services provided by PPN vendors for performance and program status. 
  • Utilizing available data, conduct and report on compliance with company standards and industry best practices.
  • Manage and resolve claims related concerns or escalations.
  • Prepares reports for Vendor Management regarding the performance of PPN providers or PPN Program.
  • Perform vendor evaluations as assigned with capability to provide well written, descriptive reports as required to assist with claim resolution as required.
  • Identify trends in service delivery behaviours by reviewing data and performing evaluations during any phase of the service cycle.  
  • Coaching for performance improvements based on identified trends and in adherence to the direction of Vendor Management.
  • Performance manage and oversee suppliers on a program level aligned to service level agreements and organizational objectives.
  • Participates or leads monthly operational performance reviews with PPN vendors. 
  • Participates or leads the management of a various vendor commodities.
  • Assist or lead vendor activities related to Catastrophe (CAT) events and provide support as requested (remotely and/or in the field).  
  • Remain up to date with legislative changes, trends in the insurance industry, or relevant to supported line of business.
  • Adherence to Wawanesa Gift & Gratuities policy and Vendor Governance Model.
  • Travel (local and out of province) as required (up to 50% of the time).
  • Flexible work schedule as needed to respond to CATs and member needs.
  • Performs other duties as assigned.
Qualifications
  • Proven ability to support and facilitate change initiatives, particularly those impacting vendor networks, service delivery models, or claims processes, while maintaining a positive and solutions-focused approach.
  • Ability to quickly adopt and facilitate change in a positive environment.
  • Demonstrates accountability, reliability, transparency and alignment with Wawanesa values.
  • Effective and self-managed contributor driven to achieve targets, provides alternative solutions and positive mindset during adversity.
  • Excellent communication skills both oral and written.
  • Strong investigative and analytical skills, supported by effective negotiation skills.
  • Detail oriented with a critical degree of accuracy regarding data entry.
  • Agile and flexible to organize and/or shift priorities as needed in a fast-paced, changing and ambiguous environment.
  • Ability to shift priorities or line of business within Vendor Management to support departmental objectives.
  • Commitment to continuous/continuing education.
  • Experience in legal sourcing, claims, or healthcare related fields is considered an asset, including backgrounds such as occupational therapy, kinesiology, or other casualty or medical disciplines
  • Proficiency in MS Office applications (Excel, PowerPoint), with the ability to analyze data, support reporting, and present insights related to vendor performance and claim outcomes.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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