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Insurance Operations Manager Jobs in Edmonton, AB

Clark Builders

Superintendent (CB)

Edmonton, AB · On-site

Senior Superintendent, Field Operations Manager Essential Duties & Key Responsibilities: * Oversee ... Ensure acquisition of required project permits and insurance, keep current for term of project, and ...

Orion Steel Group LLC

Counter Clerk

Sherwood Park, AB · On-site

It is required for all jobs. and Responsibilities Reporting to the Operations Manager, the Counter ... Employer-provided and Voluntary Life Insurance options * Paid vacation and recognized statutory ...

Dyno Nobel

Site Supervisor

Edmonton, AB · On-site

Reporting to the Regional Operations Manager, you will be the leader of supervising operation of ... Health Care + Life insurance + AD&D * RRSP + RPP (after 1 year of continuous employment) * Employee ...

Brenntag

Operator

Leduc, AB · On-site

... Site Manager/Site Supervisor/ Operations Manager. Your Profile Education and Experience ... For example, do not include your social insurance number, photograph, or banking information, etc ...

IHOP

Assistant Manager

Edmonton, AB

CA$45K/yr

Learn valuable skills in customer service, team management, and operations * Enjoy a range of benefits including health insurance, dental insurance, vision insurance, life insurance, disability ...

Orion Steel Group LLC

Processor

Sherwood Park, AB · On-site

It is required for all jobs. and Responsibilities Reporting to the Operations Manager, the ... Employer-provided and Voluntary Life Insurance options * Paid vacation and recognized statutory ...

IHOP

Assistant Manager

Edmonton, AB · On-site

$45K/yr

Learn valuable skills in customer service, team management, and operations * Enjoy a range of benefits including health insurance, dental insurance, vision insurance, life insurance, disability ...

W3Global Inc

Accounting Manager

Edmonton, AB

$80K/yr

Accounting Operations Oversee day-to-day accounting activities, including: Accounts Payable ... Support risk management initiatives, insurance administration, and internal control processes. Team ...

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All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Edmonton, AB

Insurance Operations Manager information

See Edmonton, AB salary details

$35.5K

$74.2K

$107K

How much do insurance operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for insurance operations manager in Edmonton, AB is $74,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance operations manager?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by insurance operations managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

Is an insurance operations manager a high paying job?

Insurance operations managers typically earn a competitive salary that varies by location, experience, and company size. In general, they are considered well-paid roles within the insurance industry, often with opportunities for bonuses and benefits. Advanced skills in management, data analysis, and industry knowledge can lead to higher compensation.

What does an insurance operations manager do?

An insurance operations manager oversees the daily functions of an insurance company or department, including claims processing, policy administration, and customer service. They coordinate teams, improve operational efficiency, ensure compliance with regulations, and often use management software to monitor performance and workflows.
What job categories do people searching Insurance Operations Manager jobs in Edmonton, AB look for? The top searched job categories for Insurance Operations Manager jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Insurance Operations Manager jobs? Cities near Edmonton, AB with the most Insurance Operations Manager job openings:
Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,180 per year, or $35.7 per hour.

Bilingual Claims Quality Assurance Analyst

Wawanesa Insurance

Edmonton, AB • Hybrid

CA$77K - CA$92K/yr

Full-time, Part-time

Retirement, PTO

Posted 23 days ago

Job description

Job ID: 10204 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS. 

Working Business Language: Bilingual in French and English. This role requires regular interaction with customers across Canada where the business languages utilized are both English and French.As such, the successful candidate must be fully proficient in English and French.   
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $77,500 - $92,500. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As a Claims Quality Assurance Analyst, you'll play an important role in supporting Claims Operations by helping strengthen best-in-class practices, enhance file handling consistency, and contribute to a high-performance culture. In this role, you'll take part in file reviews, calibration sessions, and trend analysis to identify meaningful improvement opportunities across the claims experience.

Job Responsibilities

  • Champions change and continuous improvement within the Claims Division.
  • Reviews files, exposures and customer interaction to support the calibration of Adjusters and Claims Leaders to our claims processes.
  • Conducts calibration sessions with front line and regional claims managers.
  • Makes observations about opportunities to enhance calibration.
  • Identifies trends where practices are providing obstacles for claims teams and participates in continuous improvement exercises of those policies.
  • Participates in identifying and planning claims training.
  • Participates in formal QA only calibration sessions.
  • Maintains awareness of industry trends and changes to ensure Wawanesa is prepared to respond in a manner consistent with our vision and values.
  • Collaborates with members of the claims team to understand file opportunities, and leverage Wawanesa resources to build exceptional file handling practices.
  • Reviews and analyze performance reports.
  • Assists Sr. Analyst(s) in conducting regional level calibration sessions with operations as needed.
  • Performs other duties as assigned.
Qualifications
  • 3 to 5 years of experience adjusting or examining claims within the property and casualty insurance industry.
  • Demonstrated experience with Quebec auto and property claims.
  • Fluency in both French and English is required for this role.
  • Strong analytical and problem-solving skills, with the ability to identify trends, relationships, issues, and opportunities for improvement.
  • Excellent organizational skills, including the ability to manage priorities and adjust effectively as business needs evolve.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Self-directed and accountable, with a strong commitment to team goals and shared success.
  • Completion of the CIP or FCIP designation would be considered an asset.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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