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Insurance Operations Manager Jobs in Calgary, AB

Wawanesa Insurance

Workforce Management Analyst

Calgary, AB · Hybrid

CA$75K - CA$105K/yr

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company ... Create, maintain, and distribute operational reports and dashboards highlighting trends, risks, and ...

Dufry

Operation Product Manager

Calgary, AB · On-site

RRSP * *Company paid life insurance * *Tuition reimbursement * Employee discounts across all ... Advertised Compensation: $64,000-$72,000 CAD + Bonus This Operations Product Manager (Buyer ...

Sunbelt Rentals

Lead Fence Installer

Calgary, AB

They work together with guidance from our Supervisor and Operations Manager throughout the day ... Health, Dental, Vision, Life Insurance * Enhanced Vacation Time based on Years of Service & 5 Paid ...

Sunbelt Rentals

Lead Fence Installer

Calgary, AB

They work together with guidance from our Supervisor and Operations Manager throughout the day ... Health, Dental, Vision, Life Insurance * Enhanced Vacation Time based on Years of Service & 5 Paid ...

AECOM

Assistant Superintendent

Calgary, AB · On-site

Complete the Field Operations Manager (FOM) Daily Report to document activities and progress ... insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

Clark Builders

Superintendent (CB)

Calgary, AB · On-site

Senior Superintendent, Field Operations Manager Essential Duties & Key Responsibilities: * Oversee ... Ensure acquisition of required project permits and insurance, keep current for term of project, and ...

Gyu-Kaku Japanese BBQ

Restaurant Manager

Calgary, AB · On-site

CA$62K/yr

Dental insurance * Employee discounts * Health insurance * Opportunity for advancement * Paid time ... This entry-level management position provides an opportunity to learn our business operations and ...

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Showing results 21-40

All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Calgary, AB

Insurance Operations Manager information

See Calgary, AB salary details

$35.5K

$74.2K

$107K

How much do insurance operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for insurance operations manager in Calgary, AB is $74,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance operations manager?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by insurance operations managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

Is an insurance operations manager a high paying job?

Insurance operations managers typically earn a competitive salary that varies by location, experience, and company size. In general, they are considered well-paid roles within the insurance industry, often with opportunities for bonuses and benefits. Advanced skills in management, data analysis, and industry knowledge can lead to higher compensation.

What does an insurance operations manager do?

An insurance operations manager oversees the daily functions of an insurance company or department, including claims processing, policy administration, and customer service. They coordinate teams, improve operational efficiency, ensure compliance with regulations, and often use management software to monitor performance and workflows.
What job categories do people searching Insurance Operations Manager jobs in Calgary, AB look for? The top searched job categories for Insurance Operations Manager jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Insurance Operations Manager jobs? Cities near Calgary, AB with the most Insurance Operations Manager job openings:
Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Calgary, AB as of July 2026, with employment types broken down into 1% As Needed, 57% Full Time, 38% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $74,180 per year, or $35.7 per hour.

Director, Underwriting Operations, Commercial Mid-Market - West

Wawanesa Insurance

Calgary, AB • Hybrid

CA$180K - CA$200K/yr

Full-time, Part-time

Retirement, PTO

Posted 3 days ago

New

Job description

Job ID: 10247 


Employment Type: Existing Role 

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Vancouver, BC; Calgary, AB; Edmonton. 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $180,000 - $200,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Director, Underwriting Operations, Commercial Mid-Market is responsible for leading Wawanesa's Middle Market Property & Casualty, Agriculture and Fleet teams across Western Canada - driving profitable growth, portfolio diversification, and operational excellence within a nationalized underwriting structure. Focused on larger commercial business, this role provides technical leadership in underwriting, pricing, risk selection, portfolio management, and broker engagement to deliver competitive solutions for mid-sized businesses across Western Canada.

Working closely with the VP, Mid-Market, this leader will help shape the future of Commercial Middle Market at Wawanesa, while leading and coaching underwriting leaders and teams, maintaining a strong market presence with brokers, and advancing strategic priorities. The role holds the highest underwriting authority for the segment, providing expertise and guidance on complex commercial risks and large account opportunities.

Responsibilities

  • Oversee underwriting processes, workflows, and governance to ensure accuracy, speed and ease of doing business.
  • Standardize practices, procedures, and tools across regional underwriting teams to drive national alignment while maintaining regional expertise and broker service models.
  • Monitor underwriting performance metrics and operational KPIs, implementing corrective action where needed. Provide oversight of catastrophe-exposed and large complex accounts to ensure strong risk management, underwriting discipline, and portfolio profitability.
  • Collaborate and provide input into the design and implementation of the transformation roadmap for Commercial Small Business.
  • Move at pace by applying a test-and-learn approach, failing fast and pivoting quickly in response to learnings.
  • Use effective collaboration and communication with key stakeholders to navigate roadblocks and governance processes.
  • Empower, mentor, and develop a high-performing underwriting operations team in Commercial Small Business, fostering a culture of accountability, collaboration, and innovation. Provide leadership and coaching to underwriting leaders and teams across BC, AB, MB, and SK.
  • Attract and retain top talent, focussing on capabilities that will accelerate the transformation and thrive in the future state.
  • Serve as a key liaison between underwriting, distribution, actuarial, claims, finance, and compliance functions.
  • Build strong relationships with brokers and partners to ensure service expectations are met and exceeded. Maintain a visible market presence and strengthen strategic broker relationships to support profitable growth.
Qualifications
  • Minimum 10 years of experience in commercial insurance, with deep expertise in mid-market underwriting in the specific segment.
  • At least 5 years in a leadership role, preferably within a national insurer, with experience leading regional underwriting teams, broker relationships, and complex commercial portfolios.
  • Bachelor's degree in business, insurance, risk management, or related field. MBA, CRM, CIP, or FCIP are considered assets.
  • Product development and portfolio management experience considered an asset.
  • Strong understanding of the mid-market business environment, commercial lines regulatory frameworks, and broker distribution models.
  • Proven ability to grow income, with a focus on long-term portfolio health, proactively managing risk and building member value.
  • Excellent relationship management, communication, and stakeholder engagement skills.
  • Bilingualism in English and French is considered an asset.
  • Ability and willingness to travel nationally to engage with regional teams and brokers.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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