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Insurance Operations Associate Jobs in New York (NOW HIRING)

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$80K - $110K/yr

We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our ... About the Role As a Customer Operations Associate, you will become an expert in all things AirPay ...

RIA Recruiting

Operations Associate (Remote)

Scarsdale, NY · Remote

$70K - $90K/yr

... Operations Associate who takes ownership, drives execution, and ensures that both tasksand ... Health insurance stipend * Permanently remote * Equipment provided Responsibilities: * Own day-to ...

Advisor Group

Trading and Operations Associate

New York, NY · On-site

$75K - $80K/yr

... and Operations Associate Location(s): New York City: 640 5th Ave 4th Floor, New York, NY 10019 ... Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days ...

iCapital

Product Operations - Associate

New York, NY · On-site +1

$85K - $100K/yr

About the Role iCapital is seeking a Product Operations Associate to join the growing Annuities ... Experience with Hexure or comparable insurance and annuity configuration platforms is a strong plus

AlphaSights

Growth Operations Associate

New York, NY · On-site

$85K/yr

As a Growth Operations Associate, your core objective is to grow the number of active users across ... Competitive medical, dental, and vision insurance * 401(k) match - 4% of your total compensation ...

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Insurance Operations Associate information

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$58

How much do insurance operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for insurance operations associate in New York is $28.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $33.12 per hour, depending on experience, location, and employer.

What does an insurance operations associate do?

An Insurance Operations Associate supports the day-to-day administrative and operational tasks within an insurance company. Their responsibilities often include processing policy applications, handling customer inquiries, maintaining records, and ensuring compliance with industry regulations. They work closely with underwriters, agents, and clients to facilitate smooth insurance transactions. This role is key in ensuring the efficiency and accuracy of insurance operations, contributing to overall customer satisfaction and effective risk management.

What are the key skills and qualifications needed to thrive as an insurance operations associate?

To thrive as an Insurance Operations Associate, you need strong analytical abilities, attention to detail, and a foundation in insurance principles, often supported by a bachelor's degree in business or a related field. Familiarity with insurance management systems, workflow software like Guidewire or Duck Creek, and proficiency in Microsoft Office are typically required. Excellent organizational skills, communication, and problem-solving abilities help you collaborate effectively and manage multiple tasks. These competencies are essential for ensuring smooth insurance operations, minimizing errors, and supporting regulatory compliance.

What are some common challenges faced by insurance operations associates, and how can they be managed effectively?

Insurance Operations Associates often handle high volumes of policy documentation, client data, and compliance checks, which can be challenging during peak renewal or claims periods. Staying organized, utilizing workflow management tools, and maintaining clear communication with underwriters and agents are key to managing these demands. Familiarity with insurance software and an eye for detail help prevent errors and ensure smooth processing. Proactive collaboration within the operations team and ongoing professional development can also make it easier to adapt to changing industry regulations and processes.

What is the difference between Insurance Operations Associate vs Insurance Underwriter?

AspectInsurance Operations AssociateInsurance Underwriter
CredentialsTypically requires a high school diploma or associate degree; certifications like CPCU or AINS are a plusBachelor's degree in finance, business, or related field; professional certifications like CPCU are common
Work EnvironmentOffice setting, supporting claims, policy administration, and customer serviceOffice setting, assessing risk, reviewing applications, and determining policy terms
Employer & Industry UsageUsed across insurance companies for operational support rolesUsed in underwriting departments to evaluate and approve policies
Comparison Search IntentHigh overlap in job functions and industry context

The Insurance Operations Associate focuses on supporting daily insurance processes, customer service, and policy administration, while the Insurance Underwriter evaluates risks and determines policy terms. Both roles are essential in the insurance industry but differ in responsibilities and required expertise.

What are the most commonly searched types of Insurance Operations jobs in New York?

The most popular types of Insurance Operations jobs in New York are:

What are popular job titles related to Insurance Operations Associate jobs in New York?

For Insurance Operations Associate jobs in New York, the most frequently searched job titles are:

What job categories do people searching Insurance Operations Associate jobs in New York look for?

The top searched job categories for Insurance Operations Associate jobs in New York are:

What cities in New York are hiring for Insurance Operations Associate jobs?

Cities in New York with the most Insurance Operations Associate job openings:

Insurance Operations Associate jobs near you
Infographic showing various Insurance Operations Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,722 per year, or $28.7 per hour.

Customer Operations Associate

AirPay

Manhattan, NY • On-site

$80K - $110K/yr

Other

Re-posted 5 days ago

Job description

About Us

At AirPay, we are on a mission to improve the consumer experience for dental patients.  We are growing rapidly, partnering with top dental provider groups and insurance carriers.  Our company is backed by top tier VC’s led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. 


We are committed to delivering exceptional customer service and building lasting relationships with our users. We’re looking for a dynamic and motivated Customer Operations Associate to join our team and help us maintain our high standards of customer care.


About the Role

As a Customer Operations Associate, you will become an expert in all things AirPay and own execution across a wide-set of processes & projects that impact every customer’s experience.  You will continually seek ways to improve outcomes, problem-solve through challenges, and  optimize and automate processes so you can move onto the next priority.


In this role, you will collaborate cross functionally with the Customer Success team, Operations team and Engineering to identify systemic issues and/or opportunities, problem solving and implementing both short-term and long-term solutions.   You have a bias to action, taking initiative to move work forward while owning the outcome and not just the task.  Your day to day work will directly impact customer satisfaction, retention, and product adoption.  Example workstreams include troubleshooting payers that are not processing as expected, building a playbook for a new feature we’re launching for customers, project managing a customer outreach initiative. In addition, all Operations roles cross-train on additional AirPay responsibilities to enable flexibility to match customer needs.


This is an in-person role based out of our New York City office, with flexibility for some remote work.


Key Responsibilities

  • Collaborate with Customer Success, Operations, & Engineering to identify systemic issues and/or opportunities and problem solve and implement both short-term and long-term solutions
  • Provide step-by-step guidance and materials for the Customer Success team to enable efficient and effective payer/feature roll-outs and/or customer outreach
  • Create and maintain clear and concise documentation & playbooks for key workflows 
  • Partner with Customer Success team to work with dental customers directly to configure and deploy feature and/or data enhancements
  • Respond to customer queries related to data enhancement setup, feature roll-outs or post-live issues, troubleshooting and resolving problems efficiently
  • Own outcomes end-to-end, finding ways to simplify, scale, optimize and automate while maintaining a high bar for balancing customer value with efficiency
  • Escalate complex technical issues to the appropriate internal teams (engineering, customer success, etc.) and act as a liaison to ensure timely resolution
  • Identify and execute on quick wins to continually improve the customer experience


Skills & Qualifications

  • 3+ years in a cross-functional operations and/or consulting role
  • Strong project management & prioritization skills as this role works across multiple internal teams and impacts new and existing customers
  • Technically savvy with a strong understanding of data flow between systems
  • Excellent troubleshooting skills with the ability to diagnose and resolve customer issues, both independently and in collaboration with customer-facing teams
  • Strong written and verbal communication skills; ability to explain complex ideas in simple terms
  • Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations
  • Strong work ethic. We are committed to excellence, so we work harder and smarter.
  • Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same.
  • Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America’s healthcare crisis
  • Based in NYC or willing to relocate, and able to work in the office at least 3 days a week.

Please note that you must be legally authorized to work in the U.S. for this position.


Compensation:

$80k – $110k + equity



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