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Insurance Operations Associate Jobs in Massachusetts

Partners Capital

Data Operations Associate

Boston, MA · On-site

$65K - $80K/yr

Position Description The Associate will join our Boston office as a member of the Data Operations ... Our benefits package includes medical, dental, and vision insurance, short and long-term disability ...

Blueground

Operations Associate - Boston

Boston, MA · On-site

The Role We're looking for a detail-oriented Field Operations Associate to join our Boston M.A ... Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to ...

Blueground

Operations Associate - Boston

Boston, MA · On-site

The Role We're looking for a detail-oriented Field Operations Associate to join our Boston M.A ... Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to ...

Roku

Ad Operations Associate

Boston, MA · On-site

$94K - $122K/yr

About the role Roku is seeking an Ad Operations Associate to join our growing Sponsorship team. In ... This role is eligible for health insurance, equity awards, life insurance, disability benefits ...

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All JobsInsurance Operations Associate JobsInsurance Operations Associate Jobs in Massachusetts

Insurance Operations Associate information

See Massachusetts salary details

$12

$28

$58

How much do insurance operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for insurance operations associate in Massachusetts is $28.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $33.08 per hour, depending on experience, location, and employer.

What does an insurance operations associate do?

An Insurance Operations Associate supports the day-to-day administrative and operational tasks within an insurance company. Their responsibilities often include processing policy applications, handling customer inquiries, maintaining records, and ensuring compliance with industry regulations. They work closely with underwriters, agents, and clients to facilitate smooth insurance transactions. This role is key in ensuring the efficiency and accuracy of insurance operations, contributing to overall customer satisfaction and effective risk management.

What are the key skills and qualifications needed to thrive as an insurance operations associate?

To thrive as an Insurance Operations Associate, you need strong analytical abilities, attention to detail, and a foundation in insurance principles, often supported by a bachelor's degree in business or a related field. Familiarity with insurance management systems, workflow software like Guidewire or Duck Creek, and proficiency in Microsoft Office are typically required. Excellent organizational skills, communication, and problem-solving abilities help you collaborate effectively and manage multiple tasks. These competencies are essential for ensuring smooth insurance operations, minimizing errors, and supporting regulatory compliance.

What are some common challenges faced by insurance operations associates, and how can they be managed effectively?

Insurance Operations Associates often handle high volumes of policy documentation, client data, and compliance checks, which can be challenging during peak renewal or claims periods. Staying organized, utilizing workflow management tools, and maintaining clear communication with underwriters and agents are key to managing these demands. Familiarity with insurance software and an eye for detail help prevent errors and ensure smooth processing. Proactive collaboration within the operations team and ongoing professional development can also make it easier to adapt to changing industry regulations and processes.

What is the difference between Insurance Operations Associate vs Insurance Underwriter?

AspectInsurance Operations AssociateInsurance Underwriter
CredentialsTypically requires a high school diploma or associate degree; certifications like CPCU or AINS are a plusBachelor's degree in finance, business, or related field; professional certifications like CPCU are common
Work EnvironmentOffice setting, supporting claims, policy administration, and customer serviceOffice setting, assessing risk, reviewing applications, and determining policy terms
Employer & Industry UsageUsed across insurance companies for operational support rolesUsed in underwriting departments to evaluate and approve policies
Comparison Search IntentHigh overlap in job functions and industry context

The Insurance Operations Associate focuses on supporting daily insurance processes, customer service, and policy administration, while the Insurance Underwriter evaluates risks and determines policy terms. Both roles are essential in the insurance industry but differ in responsibilities and required expertise.

What are the most commonly searched types of Insurance Operations jobs in Massachusetts?

The most popular types of Insurance Operations jobs in Massachusetts are:

What are popular job titles related to Insurance Operations Associate jobs in Massachusetts?

For Insurance Operations Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Insurance Operations Associate jobs in Massachusetts look for?

The top searched job categories for Insurance Operations Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for Insurance Operations Associate jobs?

Cities in Massachusetts with the most Insurance Operations Associate job openings:

Insurance Operations Associate jobs near you
Infographic showing various Insurance Operations Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $59,617 per year, or $28.7 per hour.

Personal Lines Operations Associate -Temporary Role

Arbella Service Company

Quincy, MA

$19 - $20/hr

Full-time

Re-posted 15 days ago

Job description

Why Arbella?
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
On-site gym and fitness classes and one-on-one personal training
On-site nurse, nutritional counseling, and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!
The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella's brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.
This is a 6 month Temporary role.

Key Responsibilities

  • Demonstrate stellar customer service to both internal and external customers

  • Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service

  • Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert

  • Communicate with various internal departments to complete daily work, as required

  • Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority

  • Able to shift priorities as needed

  • Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements

  • Pursue work independently under general supervision

  • Manage assigned work efficiently to ensure timely completion

Requirements

  • General working knowledge of MS Office

  • Flexible and adaptable when faced with change

  • Ability to multi-task

  • Strong organizational skills and attention to detail

  • Quick learner, able to navigate multiple systems and products

  • Works well individually as well as a team

  • Sound customer service, communication and collaboration skills.

  • Able to work in a fast paced environment with a strong attention to detail.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $19.00 an hour - $20.00 an hour based on a variety of factors including, but not limited to, relevant skills and experience. This is a 6 month Temporary role.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

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