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Insurance Case Manager Jobs in Springfield, MA (NOW HIRING)

Mercy Housing & Shelter Corp

Case Manager

Hartford, CT · On-site

$22 - $24/hr

Case Manager Department: Young Adult Services (YAS) Reports To: Director of Young Adult Services ... Valid driver's license, clean driving record and proof of current automobile insurance, and ...

Mercy Housing & Shelter Corp

Case Manager

Hartford, CT · On-site

$22 - $24/hr

Case Manager Department: Young Adult Services (YAS) Reports To: Director of Young Adult Services ... Valid driver's license, clean driving record and proof of current automobile insurance, and ...

Boca Recovery Center

Case Manager

Springfield, MA

$20 - $25.75/hr

Case Manager Location: On Site - Springfield, Massachusetts Department: Clinical Services Reports ... Health Insurance * Retirement Plans * Disability Coverage * Paid Time Off * Professional ...

Boca Recovery Center

Case Manager

Springfield, MA · On-site

$20 - $25.75/hr

Case Manager Location: On Site - Springfield, Massachusetts Department: Clinical Services Reports ... Health Insurance * Retirement Plans * Disability Coverage * Paid Time Off * Professional ...

Boca Recovery Center

Case Manager

Springfield, MA · On-site

$20 - $25.75/hr

Case Manager Location: On Site - Springfield, Massachusetts Department: Clinical Services Reports ... Health Insurance * Retirement Plans * Disability Coverage * Paid Time Off * Professional ...

Mental Health Association, Inc.

Case Manager

Chicopee, MA · On-site

$19 - $21/hr

The Case Manager provides trauma-informed, person-centered support to individuals in substance use ... Valid driver's license, adequate automobile insurance, and reliable transportation. * Ability to ...

South Middlesex Opportu

Case Manager, PDPR

Palmer, MA · On-site

$22/hr

Provide case management services in a 19-bed program serving homeless individuals in early recovery ... Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.

Catholic Charities

VOCA Case Manager

Hartford, CT · On-site

$20.25 - $26/hr

This role provides case management services to clients to empower them and improve their self ... Medical, Prescription, Dental and Vision insurance For a Secure Future: Life, AD&D and Long-term ...

The Hartford

Nurse Case Manager

Hartford, CT · On-site +1

$69K - $104K/yr

Medical Case Manager - CT08GE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity ...

New

Crawco

RN Case Manager

Hartford, CT · On-site

$70 - $90/hr

Now Hiring: RN Case Manager - Hartford, CT Region We're looking for an RN with a passion for case ... You'll support patients/employees receiving benefits under insurance lines including Workers ...

Gándara Center

Case Manager | GARP

Springfield, MA · On-site

$24.50/hr

Health, Dental, Vision, Pet and Life Insurance * Paid vacations * Paid holidays * 8 discretionary ... Case Manager Work Location: Springfield, Ma. *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V

Gandara

Case Manager | TSS

Westfield, MA · On-site

$24.50/hr

Health, Dental, Vision, Pet and Life Insurance * Paid vacations * Paid holidays * 8 discretionary ... The Case Manager staff is one who actively promotes the philosophy of Gándara Center, and ...

Gándara Center

Case Manager | TSS

Westfield, MA · On-site

$24.50/hr

Health, Dental, Vision, Pet and Life Insurance * Paid vacations * Paid holidays * 8 discretionary ... The Case Manager staff is one who actively promotes the philosophy of Gándara Center, and ...

Gandara

Case Manager | GARP

Springfield, MA · On-site

$24.50/hr

Health, Dental, Vision, Pet and Life Insurance * Paid vacations * Paid holidays * 8 discretionary ... Case Manager Work Location: Springfield, Ma. *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V

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Insurance Case Manager information

See Springfield, MA salary details

$31.6K

$49.5K

$72K

How much do insurance case manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for insurance case manager in Springfield, MA is $49,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $57,400.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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What job categories do people searching Insurance Case Manager jobs in Springfield, MA look for?

The top searched job categories for Insurance Case Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Insurance Case Manager jobs?

Cities near Springfield, MA with the most Insurance Case Manager job openings:

Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $49,483 per year, or $23.8 per hour.

Case Manager

Chicopee, MA • On-site

Mental Health Association - Western MA
See more jobs at Mental Health Association - Western MAexternal

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Position Summary
The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting participants as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager continues to provide ongoing support to help participants achieve their goals-such as stabilizing income, strengthening coping skills, accessing medical care, and pursuing employment. The Case Manager is also responsible for completing documentation accurately and in a timely manner.
Pay Range: $19 - 21 per hour
Schedule: Sunday through Thursday 9am-5pm (40hrs)
IMPORTANT: This Case Manager will provide services to REACH participants through October of 2026 to cover staff on medical leave and may be re-assigned to a different program in an identical position at that time
Key Responsibilities
  • Coordinate all documentation required for program entry, including but not limited to homelessness verification, substance use assessments, eligibility screenings, and obtaining IDs, birth certificates, social security cards, income verifications, etc.
  • Complete initial Adult Comprehensive Assessments, updates, and service plans.
  • Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs), utilizing participant voice, choice, strengths, and needs.
  • Implement strategies outlined in the IAP and document progress as required.
  • Develop, monitor, and revise safety plans in collaboration with participants and the team.
  • Adjust support based on individual needs.
  • Assist participants with the transition to stable housing.
  • Maintain strong communication with staff at Chestnut Crossing.
  • Support tenants in navigating responsibilities such as apartment maintenance, communication with property management, and understanding housing regulations.
  • Support participants in seeking and maintaining employment, vocational training, or education.
  • Educate and assist participants in accessing public benefits and resources (e.g., Social Security, EAEDC, SNAP, PVTA, Fuel Assistance).
  • Encourage community integration by helping participants access public spaces, support groups, recreational activities, and vocational programs.
  • Promote skill development in areas such as ADLs, money management, transportation, and social participation.

About the Division of Supportive Housing (DSH)
The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.
Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
  • Bilingual candidates strongly encouraged to apply (fluent in English and Spanish)
  • Valid driver's license, adequate automobile insurance, and reliable transportation.
  • Ability to work independently and as part of a team.
  • Strong organizational, communication, and interpersonal skills.
  • Capacity to adapt to the evolving needs of participants.
  • Must be at least 21 years of age and able to obtain/maintain CPR and First Aid certifications.
  • High school diploma or equivalent required.
  • Minimum of six months of relevant experience required.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability

Apply