Insurance Case Manager Jobs in Springfield, MA (NOW HIRING)

Goodwill of Western and Northern Connecticut is seeking innovated, outgoing individuals with a great passion for helping others.

As a DDS Case Manager, you would be coordinating and performing case management for Day Services and Supported Employment Individuals who receive funding/service provided by Dept. of Developmental Services (DDS).

Monday thru Friday 8am-4:30pm

Onsite

What Goodwill can offer you:

• Opportunities for career advancement
• Company-paid professional development and training
• A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
• These benefits available 1st of the month, following 60 days of employment
• Two (2) weeks’ vacation, four (4) personal days, and nine (9) days of sick time
• Up to $3,000 in qualified Tuition Reimbursement
• Nine (9) Paid holidays
• 403(b) Retirement Savings Plan, including Employer Match
• 50% Employee Discount
• Anniversary Rewards - $50 Swag Store credit at year one, with bigger financial rewards every 5 years after.
• $200 Referral Program (for every candidate hired that you refer to Goodwill)

Responsibilities:

• Provides case management to all individuals in the DDS IHS (In Home Supports) and other DDS funded individuals as assigned.
• Assists participants in accessing all community resources and benefits available including financial, counseling and housing programs.
• Develops, implements, and monitors annual service plans (ISP’s) for all residential participants.
• Assures compliance with all participants’ funding sources.
• Performs monthly record review for all assigned DDS participants to assure CARF compliance.
• Communicates with participants’ families, advocates, staff and other persons affiliated with programs on a regular basis to ensure customer satisfaction.
• Coordinates medical appointments for all participants and ensures communication with nursing agencies and funding sources.
• Ensures that all required documentation is completed to both DDS and CARF standards.
• Monitors utilization rates to ensure that participant needs are met.
• Schedules and supervises staff. Maintains accurate schedules for all participants, ensuring changes are made as they occur.
• Participates in the On-Call rotation for all residential programs. On-Call is for one week on a rotation with other managers in the region and available after hours and on weekends for emergencies and staff call outs. Completes and submits the On-Call reports timely.
• Actively participates in agency activities/trainings as required/requested by supervisor.
• Attends all necessary team meetings and promotes open communication between Goodwill staff and outside funders, clinicians, etc.
• Completes ongoing (Therap) case notes, meeting minutes, monthly reports and other paperwork as required to fully document progress and activities of assigned program participants.
• Promotes full community and social integration of program participants.
• Assures compliance with residential filing/record-keeping systems (Master Files).
• Under the HIPAA Privacy Rule, this position has access to program participants’ Protected Health Information (PHI).
• Oversee and ensure compliance with HIPAA, CARF and all other relevant federal, state and local regulations.

Position Requirements:

• Bachelor’s degree in Human Services, Psychology or related field preferred.
• Minimum 1 year of experience in direct care, case management or human services field.
• An equivalent combination of education and experience may be considered.
• Excellent verbal, written, organizational and administrative skills.
• Solid computer application skills.
• Current Connecticut driver’s license and daily use of a reliable, insured vehicle.
• Willingness to obtain and maintain medication certification, CPR and PMT certifications.

Start your journey with Goodwill today by applying at gwct.org/about/work-here

Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching