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Insurance Case Manager Jobs in Worcester, MA (NOW HIRING)

Spectrum Health Systems

Case Manager

Westborough, MA · On-site

$21 - $23/hr

Health, dental, vision insurance/additional voluntary insurances * Company-paid life insurance ... Providing documented individual and group clinical services and case management to clients with ...

Spectrum Health Systems

Case Manager

Westborough, MA · On-site

$21/hr

Health, dental, vision insurance/additional voluntary insurances * Company-paid life insurance ... Providing documented individual and group clinical services and case management to clients with ...

Spectrum Health Systems

Case Manager

Westborough, MA · On-site

$21 - $23/hr

Health, dental, vision insurance/additional voluntary insurances * Company-paid life insurance ... Providing documented individual and group clinical services and case management to clients with ...

Spectrum Health Systems

Case Manager

Westborough, MA · On-site

$21/hr

Health, dental, vision insurance/additional voluntary insurances * Company-paid life insurance ... Providing documented individual and group clinical services and case management to clients with ...

Spectrum Health Systems

Case Manager

Westborough, MA · On-site

$21 - $21.50/hr

Health, dental, vision insurances/additional voluntary insurances * Company-paid life insurance ... Providing documented individual and group clinical services and case management to clients with ...

Spectrum Health Systems

Case Manager

Westborough, MA · On-site

$21 - $21.50/hr

Health, dental, vision insurances/additional voluntary insurances * Company-paid life insurance ... Providing documented individual and group clinical services and case management to clients with ...

PRAESUM HEALTHCARE

Case Manager

Millbury, MA · On-site

$19 - $24.50/hr

Case Manager A first in class residential treatment center focused on mending the mind, body and ... the following: • Insurance: Medical, Dental, Vision, and STD options • Medical FSA and ...

PRAESUM HEALTHCARE

Case Manager

Millbury, MA · On-site

$19 - $24.50/hr

Case Manager Sunrise Detox is a premiere center for drug and alcohol detox. Sunrise promises to ... the following: • Insurance: Medical, Dental, Vision, and STD options • Medical FSA and ...

Veterans Inc.

Case Manager

Worcester, MA

$20 - $25.75/hr

As a national leader in veteran services, we are seeking a dedicated Case Manager to provide ... BCBS Medical, Dental, and Vision Insurance * Employer Paid Short and Long-Term Disability and Life ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$28.84/hr

As a national leader in veteran services, we are seeking a dedicated Case Manager to provide ... Insurance.$2,500 Medical Opt-Out program if you have medical coverage through another source.

Veterans Inc.

Case Manager

Worcester, MA · On-site

$28.84/hr

As a national leader in veteran services, we are seeking a dedicated Case Manager to provide ... BCBS Medical, Dental, and Vision Insurance * Employer Paid Short and Long-Term Disability and Life ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

As a national leader in veteran services, we are seeking a dedicated Case Manager to provide ... BCBS Medical, Dental, and Vision Insurance * Employer Paid Short and Long-Term Disability and Life ...

Xometry

Case Manager III

Waltham, MA · Hybrid

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers ... insurance; generous paid time off including vacation, sick leave, floating and fixed holidays ...

South Middlesex Opportu

Case Manager, PDPR

Palmer, MA · On-site

$22/hr

Provide case management services in a 19-bed program serving homeless individuals in early recovery ... Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.

Veterans Inc.

Case Manager

Worcester, MA · On-site

$26.44/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... BCBS Medical, Dental, and Vision Insurance * Employer Paid Short and Long-Term Disability and Life ...

Xometry

Case Manager III

Waltham, MA · On-site

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers ... insurance; generous paid time off including vacation, sick leave, floating and fixed holidays ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$26.44/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Insurance.$2500 Medical Opt-Out program if you have medical coverage through another source.

Veterans Inc.

Case Manager

Worcester, MA

$20 - $25.75/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... BCBS Medical, Dental, and Vision Insurance * Employer Paid Short and Long-Term Disability and Life ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... BCBS Medical, Dental, and Vision Insurance * Employer Paid Short and Long-Term Disability and Life ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Worcester, MA

Insurance Case Manager information

See Worcester, MA salary details

$32.4K

$50.7K

$73.8K

How much do insurance case manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance case manager in Worcester, MA is $50,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $58,900.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What job categories do people searching Insurance Case Manager jobs in Worcester, MA look for? The top searched job categories for Insurance Case Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Insurance Case Manager jobs? Cities near Worcester, MA with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $50,731 per year, or $24.4 per hour.

Case Manager

Spectrum Health Systems

Westborough, MA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Location: Westborough, MA - Inpatient Residential Treatment Program
Schedule: Sunday-Thursday, 8:00am-4:30pm
Pay rate: $21.00 - $23.00/hour
Benefits:
  • Health, dental, vision insurance/additional voluntary insurances
  • Company-paid life insurance/employee assistance programs
  • Generous paid time off accrual
  • Tuition reimbursement/loan repayment options
  • 401k with company match up to 7%!
  • Discounts on wide array of services/entertainment nationwide

The Case Manager is responsible for:
  • Providing documented individual and group clinical services and case management to clients with mental health, substance abuse, or dual diagnosis problems.
  • Developing implements and revising individual treatment plans for assigned clients in established time frames with the participation of the client.
  • Referring clients to appropriate services in the community as necessary.
  • Participating in multidisciplinary team treatment planning, case review and case conferences.

Qualifications:
  • LADC I or CADAC certification preferred, but not required
  • At least one year experience working in a substance abuse treatment, case management role or closely related field
  • Minimum of a high school diploma, but bachelor's degree preferred

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