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Insurance Case Manager Jobs in Worcester, MA (NOW HIRING)

Veterans Inc.

Case Manager

Worcester, MA · On-site

$26.44/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Insurance.$2500 Medical Opt-Out program if you have medical coverage through another source.

American Addiction Centers

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

... life insurance. We are looking for our future leaders, who are not only going to fill the ... Job Summary The Case Manager is responsible for delivering comprehensive patient care, including ...

American Addiction Centers

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

... life insurance. We are looking for our future leaders, who are not only going to fill the ... The Case Manager will actively participate in the Treatment team, coordinate services for patients ...

American Addiction Centers

Case Manager

Worcester, MA

$20 - $25.75/hr

... life insurance. We are looking for our future leaders, who are not only going to fill the ... Job Summary The Case Manager is responsible for delivering comprehensive patient care, including ...

American Addiction Centers

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

... life insurance. We are looking for our future leaders, who are not only going to fill the ... The Case Manager will actively participate in the Treatment team, coordinate services for patients ...

American Addiction Centers

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

... life insurance. We are looking for our future leaders, who are not only going to fill the ... The Case Manager will actively participate in the Treatment team, coordinate services for patients ...

American Addiction Centers

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

... life insurance. We are looking for our future leaders, who are not only going to fill the ... Job Summary The Case Manager is responsible for delivering comprehensive patient care, including ...

Advocates

Case Manager - Autism

Ashland, MA

$19.50/hr

Starting Rate: $19.50/hour The Day Services Case Manager will provide an environment that fosters ... Must hold a valid driver's license, have access to an operational and insured vehicle and be ...

Advocates

Case Manager - Autism

Ashland, MA · On-site

$19.50/hr

Starting Rate: $19.50/hour The Day Services Case Manager will provide an environment that fosters ... Must hold a valid driver's license, have access to an operational and insured vehicle and be ...

Advocates

Case Manager - Autism

Ashland, MA · On-site

$19.50/hr

The goal of a Case Manager is to assist each individual to reach their maximum potential with skill ... Must hold a valid driver's license, have access to an operational and insured vehicle and be ...

Advocates

Case Manager - Autism

Ashland, MA · On-site

$19.50/hr

The goal of a Case Manager is to assist each individual to reach their maximum potential with skill ... Must hold a valid driver's license, have access to an operational and insured vehicle and be ...

Advocates, Inc

Case Manager - Autism

Ashland, MA

$19.50/hr

The goal of a Case Manager is to assist each individual to reach their maximum potential with skill ... Must hold a valid driver's license, have access to an operational and insured vehicle and be ...

Advocates, Inc

Case Manager - Autism

Ashland, MA

$19.50/hr

The goal of a Case Manager is to assist each individual to reach their maximum potential with skill ... Must hold a valid driver's license, have access to an operational and insured vehicle and be ...

Meda Health, LLC

RN - Case Manager

Milford, MA · On-site

$2.3K/wk

... N Specialty Case Manager Job ID 18890872 Job Title RN - Case Manager Weekly Pay $2365.0 Shift ... Health Vision Dental Life insurance Client Details Address 14 Prospect St City Milford State MA Zip ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Worcester, MA

Insurance Case Manager information

See Worcester, MA salary details

$32.4K

$50.7K

$73.8K

How much do insurance case manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance case manager in Worcester, MA is $50,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $58,900.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What job categories do people searching Insurance Case Manager jobs in Worcester, MA look for? The top searched job categories for Insurance Case Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Insurance Case Manager jobs? Cities near Worcester, MA with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $50,731 per year, or $24.4 per hour.

Case Manager

Veterans Inc.

Worcester, MA • On-site

$26.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

The primary goal of this position is to assist patients in obtaining necessary services by providing information, coordinating referrals, and following through with specific treatment plan goals. WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:Provides supportive case management necessary for individuals to access medical, social, vocational, educational, substance abuse and/or mental health treatment supports and community-based recovery services. Assists clients with researching and accessing needed services.Conducts referrals and follow-up monitoring, and participates in discharge planning process. Communicates with other service providers and family members, with appropriate releases, to coordinate the client's next level of treatment services.Schedules appointments and supports attendance at scheduled treatment and human services appointments. Coordinates with other providers to monitor clients' health status and participation in treatment.Monitors treatment progress and implementation of the client's treatment plan.Conducts outreach activities to market Veterans Inc. programs and engage new referral sources.Maintains audit ready client files and documentation and facilitates client groups, as needed.Attends and participates in all meetings as required. Performs special projects and other duties as assigned. WHAT YOU MUST HAVE:Minimum of Bachelor's degree in Human Services, Social Work, Psychology, or related field from an accredited institution. Master's degree in related field highly preferred.Minimum of two (2) years of case management, substance abuse treatment counseling experience required.Demonstrated knowledge of military culture, experience in working with veteran population and an understanding of veterans-related needs and issues preferred.Two (2) years of experience facilitating groups or workshops preferredMust have strong computer skills with intermediate knowledge of Microsoft Office Suite.Must be able to successfully pass a CORI/Background records check.Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.WHAT WE CAN OFFER YOU:Comprehensive Benefits Package for Full Time employees includes:BCBS Medical, Dental, and Vision InsuranceEmployer Paid Short and Long-Term Disability and Life Insurance.$2500 Medical Opt-Out program if you have medical coverage through another source.Retirement Plan (403B) with a $2000 MatchFlexible Spending AccountsTuition Reimbursement ProgramPaid Parental Leave For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact careers1@veteransinc.org.We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.