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Insurance Case Manager Jobs in Worcester, MA (NOW HIRING)

95149

Community Case Manager

Leominster, MA · On-site

$20.75 - $26.25/hr

Description: Community Case Manager - Older Adult Services Help Older Adults Remain Safe ... Excellent Benefits * Health, dental, and vision insurance * Retirement plan with employer ...

JRI

Senior Case Manager

Framingham, MA · On-site

$54K - $59K/yr

Are you the Senior Case Manager we have been looking for? In this position you will be able to ... Applicants must maintain a valid driver's license and have access to an insured vehicle as travel ...

Solomon Page

Travel Case Manager

Milford, MA · On-site

Acute Care Case Management * Discipline: RN * Start Date: 08/24/2026 * Duration: 10 weeks * 40 ... We offer dental insurance to you and your dependents. * Vision Coverage : Available the 1st of the ...

GQR

RN - Case Manager

Milford, MA · On-site

$2.1K - $2.2K/wk

Contract - W2 Case Management/Utilization Review Registered Nurse (RN) Job Location: Milford ... Benefits: * Day 1 Insurance * Cigna medical, MetLife dental and vision insurance * License ...

Care Dimensions

RN Case Manager

Waltham, MA · On-site

RN Case Manager - Part Time to Full-Time role (32-40 hours/week) with flexible scheduling during ... Valid driver's license and access to an insured, reliable vehicle If you're ready to bring comfort ...

Care Dimensions

RN Case Manager

Waltham, MA · On-site

RN Case Manager (Part-Time to Full-Time | 32-40 hrs/week) Flexible Weekday Schedule | Exceptional ... Valid driver's license and access to a reliable, insured vehicle Make a Difference Every Day If you ...

95149

Protective Services Case Manager

Leominster, MA · On-site

$25 - $28/hr

Protective Services Case Manager Aging & Community-Based Services Location: Leominster, MA Schedule ... Health, dental, and vision insurance * Paid holidays * Generous paid time off * Retirement plan ...

Vitra Health

Case Manager- Metro West

Worcester, MA · On-site

$29 - $33/hr

The Opportunity As a Case Manager, you will provide non-clinical support, educating clients and ... Employer sponsored health Insurance with a generous employer match. * Dental and Vision Benefits.

Vitra Health

Case Manager- Metro West

Worcester, MA · On-site

$29 - $33/hr

The Opportunity As a Case Manager, you will provide non-clinical support, educating clients and ... Employer sponsored health Insurance with a generous employer match. * Dental and Vision Benefits.

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Worcester, MA

Insurance Case Manager information

See Worcester, MA salary details

$32.4K

$50.7K

$73.8K

How much do insurance case manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance case manager in Worcester, MA is $50,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $58,900.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What job categories do people searching Insurance Case Manager jobs in Worcester, MA look for? The top searched job categories for Insurance Case Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Insurance Case Manager jobs? Cities near Worcester, MA with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $50,731 per year, or $24.4 per hour.

Community Case Manager

Aging Services of North Central Massachusetts

Leominster, MA • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job Type
Full-time
Description
Community Case Manager - Older Adult Services
Help Older Adults Remain Safe, Independent, and Connected to Their Communities
(State Home Care Program)
Location: North Central Massachusetts
Schedule: Full-Time (35 Hours Per Week)
Work Environment: Hybrid Community-Based Position
Compensation: Competitive Salary Based on Experience
Make a Difference Every Day
Do you enjoy helping people solve problems, access resources, and remain independent?
Aging Services of North Central Massachusetts (ASNCM) is seeking a Community Case Manager - Older Adult Services to join our State Home Care team.
This position is ideal for professionals who enjoy building meaningful relationships, working independently, connecting consumers with community resources, and helping older adults remain safely in their homes.
Rather than sitting behind a desk all day, you will work directly with consumers, family members, caregivers, healthcare providers, and community partners to assess needs, develop service plans, and coordinate services that improve quality of life and support independent living. The State Home Care Case Manager role includes assessing needs, developing service plans, coordinating resources, monitoring progress, and maintaining program documentation.
Why Work at ASNCM?
Meaningful Relationships
Build lasting relationships with older adults, caregivers, healthcare providers, and community partners while helping individuals remain independent and connected to their communities.
Mission-Driven Work
Every day you will help older adults access the services and supports they need to live safely and successfully at home.
Variety and Independence
Enjoy a combination of consumer visits, community engagement, care coordination, service planning, and problem-solving.
Hybrid Work Environment
Balance community-based work, consumer visits, and administrative responsibilities.
Federal Mileage Reimbursement
ASNCM reimburses approved business travel at the current federal mileage reimbursement rate.
Excellent Benefits
  • Health, dental, and vision insurance
  • Retirement plan with employer contribution
  • Generous paid time off
  • Paid holidays
  • Employee Assistance Program
  • Ongoing professional development
  • Opportunities for growth and advancement

About ASNCM
Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older adults, individuals with disabilities, and their families are empowered to make personalized choices that ensure a life of dignity, safety, and respect.
For more than 50 years, ASNCM has been helping individuals remain healthy, safe, and independent throughout North Central Massachusetts.
What You'll Do
As a Community Case Manager, every day is different. You may:
  • Conduct assessments to evaluate physical, social, environmental, and emotional needs.
  • Develop individualized service plans that support safe and independent living.
  • Meet with consumers and caregivers to identify goals and service needs.
  • Connect consumers with community resources and support services including housing assistance, fuel assistance, healthcare services, Medicaid-related programs, and other community supports.
  • Coordinate services with family members, caregivers, healthcare providers, and community agencies.
  • Monitor consumer needs and adjust service plans as circumstances change.
  • Advocate for consumers and help them navigate complex systems.
  • Maintain accurate documentation, authorizations, notices, assessments, and monthly reports.

What Success Looks Like
In this role, success means:
  • Consumers receive timely services and support.
  • Older adults remain safely in their homes and communities.
  • Consumers and caregivers feel informed and supported.
  • Service plans are updated appropriately as needs change.
  • Documentation is accurate, complete, and timely.
  • ASNCM remains a trusted partner in the community.

What We're Looking For
You May Be a Great Fit If You:
  • Enjoy helping people solve problems and access services.
  • Build trust and rapport easily with older adults, caregivers, and community partners.
  • Are organized and able to manage multiple priorities independently.
  • Are comfortable using technology, electronic documentation systems, and Microsoft Office applications.
  • Communicate professionally and follow through on commitments.
  • Enjoy working both independently and as part of a team.
  • Want a career that allows you to make a meaningful impact in your community.

Required Qualifications
  • Bachelor's degree or equivalent experience.
  • Valid driver's license.
  • Access to a legally insured and registered motor vehicle.
  • Ability to travel throughout North Central Massachusetts.

Join a Mission-Driven Team
If you are passionate about helping older adults remain independent, building meaningful relationships, and connecting individuals with the services they need to thrive, we'd love to hear from you.
Join ASNCM and help older adults live safely, independently, and with dignity in the communities they call home.
Salary Description
$23-$25

Apply