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Insurance Case Manager Jobs in Springfield, MA (NOW HIRING)

Meda Health, LLC

RN - Case Manager

Springfield, MA · On-site

$1.9K/wk

... N Specialty Case Manager Job ID 18807989 Job Title RN - Case Manager Weekly Pay $1928.0 Shift ... Health Vision Dental Life insurance Client Details Address 271 Carew St City Springfield State MA ...

Meda Health, LLC

RN - Case Manager

Northampton, MA · On-site

$2.7K/wk

... N Specialty Case Manager Job ID 18500493 Job Title RN - Case Manager Weekly Pay $2739.0 Shift ... Health Vision Dental Life insurance Client Details Address 168 Industrial Dr City Northampton State ...

Trinity Health

RN - Case Manager

Springfield, MA · On-site

$2.1K/wk

As a Case Manager RN with Voca, you'll have the opportunity to work in dynamic healthcare settings ... We offer Health, Dental, and Vision Insurance to ensure that you and your loved ones are well taken ...

Gandara

Case Manager | Hairston House

Northampton, MA · On-site

$24.50/hr

Health, Dental, Vision, Pet and Life Insurance * Paid vacations * Paid holidays * 8 discretionary ... The Case Manager staff is one who actively promotes the philosophy of Gándara Center, and ...

Crawford and Company

RN Case Manager

Hartford, CT

Now Hiring: RN Case Manager - Hartford, CT Region Work from home + local field travel Salary ... You'll support patients/employees receiving benefits under insurance lines including Workers ...

genex

Bilingual Medical Field Case Manager

Hartford, CT

$21.75 - $27.50/hr

Completes insurance carrier reports on a monthly (or as required) basis, as well as other necessary ... Acquires and maintains knowledge of developments in the medical case management field. Keeps ...

Genex

Bilingual Medical Field Case Manager

Hartford, CT · On-site

$21.75 - $27.50/hr

... paperwork for the insurance company, state, or other regulatory bodies. • Maintains ... Prior case management experience preferred. MINIMUM QUALIFICATIONS: A current, unrestricted license ...

genex

Bilingual Medical Field Case Manager

Hartford, CT

$21.75 - $27.50/hr

Completes insurance carrier reports on a monthly (or as required) basis, as well as other necessary ... Acquires and maintains knowledge of developments in the medical case management field. Keeps ...

Gandara

Case Manager | Los Campeones

Chicopee, MA · On-site

$24.50/hr

Health, Dental, Vision, Pet and Life Insurance * Paid vacations * Paid holidays * 8 discretionary ... Case Manager Work Location: Springfield, Ma. *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V

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Showing results 21-40

All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Springfield, MA

Insurance Case Manager information

See Springfield, MA salary details

$32.4K

$50.7K

$73.7K

How much do insurance case manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance case manager in Springfield, MA is $50,664.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $58,800.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What are popular job titles related to Insurance Case Manager jobs in Springfield, MA? For Insurance Case Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Insurance Case Manager jobs in Springfield, MA look for? The top searched job categories for Insurance Case Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Insurance Case Manager jobs? Cities near Springfield, MA with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $50,664 per year, or $24.4 per hour.

Case Manager, Resident Support

South Middlesex Opportunity Council

Springfield, MA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Summary: Working as part of the regional team, provide brief assessment, information and referral opportunities to assigned residents who need short-term or limited supportive services to maintain their housing placement and enhance self-sufficiency. Provide case management services to assigned clients residing in supportive (sober) and permanent housing including completion of Individualized Service Plans (ISP). On-call and after-hour coverage will be required.

Why Work for SMOC?

  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
  • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
  • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
  • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

  • Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
  • Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change.
  • Establish an Individualized Service Plan with required individuals and as needed.
  • Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
  • Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making.
  • Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area.
  • Support tenants in financial literacy and planning through educational workshops and information/referral.
  • Maintain up to date case notes, telephone contact log and referrals to community based services. Enter all client data into the required database(s) on a daily basis.
  • Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
  • Assist the Property Manager, to ensure operational readiness for new properties.
  • Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.

Knowledge and Skill Requirements:

  • Bachelor's Degree or a minimum of CDAC and 3 years experience in related field.
  • Minimum one year assessment, advocacy, and case management skills.
  • Sensitivity to low-income people of diverse backgrounds.
  • Excellent listening skills.
  • Ability to work independently.
  • Good written and verbal communication skills.
  • Bi-lingual preferred.
  • Must have valid driver’s license, reliable transportation and meet insurance standards.

Organizational Relationship: Directly reports to Support Services Manager. Direct reports of this position are None.

Physical Requirement: Must be able to stand for extended periods of time. Must be able to lift 50 pounds.

Working Conditions: As part of the responsibilities of this position, the Case Manager, Resident Support will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.


Monday through Friday: 9:00AM - 5:00PM. Includes a 1 hour unpaid lunch break.
35 Hours per week.