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Insurance Case Manager Jobs in Raleigh, NC (NOW HIRING)

NCSU

Assistant Director / Case Manager

Raleigh, NC · On-site

... Case Manager Anticipated Hiring Range $65,000 - $75,000 Work Schedule Monday - Friday, 8am - 5pm ... Life Insurance * Accident Plan * Paid Time Off and Other Leave Programs * 12 Holidays Each Year

Addison Group

Pre-Litigation Case Manager

Raleigh, NC · On-site

$24 - $26/hr

The Pre-Litigation Case Manager will work closely with attorneys, clients, medical providers, insurance adjusters, and other external parties to ensure claims progress efficiently toward resolution.

Addison Group

Pre-Litigation Case Manager

Raleigh, NC · On-site

$24 - $26/hr

The Pre-Litigation Case Manager will work closely with attorneys, clients, medical providers, insurance adjusters, and other external parties to ensure claims progress efficiently toward resolution.

Enlyte

Medical Field Case Manager

Raleigh, NC · On-site

$70K - $80K/yr

As a Field Case Manager, you will work closely with treating physicians/providers, employers ... and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a ...

Belcan

Return to Work Case Manager (RN)

Clayton, NC · On-site

$45/hr

Return to Work Case Manager (RN) Pay Rate: $45/hr. Location: Clayton, NC ZIP Code: 27520 Duration ... The nurse will facilitate communication and action among Client's management, insurance carriers ...

Amedisys, Inc.

RN Hospice Case Manager

Franklinton, NC · On-site

$84K - $86K/yr

Overview Hospice RN Case Manager Make a difference every day as an Amedisys RN case manager Join ... Valid driver's license, reliable transportation and liability insurance. Our compensation reflects ...

Whitley Law Firm

Pre-Litigation Case Manager

Raleigh, NC · On-site

$23 - $26/hr

The Pre-Lit Case Manager is a client-oriented, independent thinker who can effectively manage a ... Establish and follow through on insurance claims, ensuring accuracy and adherence to procedures.

York Risk Services

RN Field Case Manager

Raleigh, NC · On-site +1

$75K - $96K/yr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance RN Field Case Manager ...

Sedgwick

RN Field Case Manager

Raleigh, NC · On-site

$75K - $96K/yr

... Insurance RN Field Case Manager This Field Case Manger will cover our Raleigh, NC region and must ... live in this area in order to be considered. PRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case ...

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Showing results 21-40

All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Raleigh, NC

Insurance Case Manager information

See Raleigh, NC salary details

$31.6K

$49.4K

$71.9K

How much do insurance case manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for insurance case manager in Raleigh, NC is $49,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $57,400.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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Cities near Raleigh, NC with the most Insurance Case Manager job openings:

Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,422 per year, or $23.8 per hour.

Assistant Director / Case Manager

NCSU

Raleigh, NC • On-site

Full-time, Part-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

465th of 627 rated colleges and universities

Job description

Posting Information
Posting Number PG194546EP Internal Recruitment No Working Title Assistant Director / Case Manager Anticipated Hiring Range $65,000 - $75,000 Work Schedule Monday - Friday, 8am - 5pm (may have after hours or weekend hours) Job Location Raleigh, NC Department EHPS - Risk Assessment About the Department
The Violence Prevention & Threat Management Program is responsible for educating the campus community on how to recognize and refer concerning behaviors involving students, employees, or non-affiliates. Referrals are reviewed and appropriate follow-up actions are taken to support both the individual involved and the broader community. This office leads the University Behavior Assessment Team, which coordinates timely, effective interventions for situations that may pose a risk to campus safety. The program's primary goal is to collaborate with campus and community partners to proactively prevent violence and maintain a safe and supportive learning environment.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
  • Medical, Dental, and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
Join a dynamic and growing Violence Prevention & Threat Management team as an Assistant Director/Case Manager, where your work directly contributes to campus safety and well-being. In this role, you will support the Director of Risk Assessment and play a key part in advancing the university's behavioral threat assessment, case management, and prevention efforts. As referrals to the Behavior Assessment Team (BAT) and outreach initiatives continue to expand, this position offers an exciting opportunity to make a meaningful impact in a high-visibility, mission-driven program.

This full-time, 12-month position collaborates closely with campus partners, including Academic and Student Affairs and Human Resources, to support a coordinated, multidisciplinary approach to threat assessment and intervention. As the Case Manager, you will lead and support behavioral threat assessments using structured professional judgment-conducting intake, gathering and analyzing information, assessing risk, and documenting cases. You will coordinate case reviews, develop and implement individualized management strategies, and work with stakeholders to monitor and reduce risk. Your attention to detail will ensure accurate records, timely follow-up, and compliance with institutional policies and applicable laws.

This role may include on-call responsibilities to respond to emerging concerns and provide operational support to the Behavior Assessment Team. You will also contribute to prevention, consultation, and training initiatives that promote early identification, reporting, and intervention. Working with students, employees, and non-affiliated individuals, you will help foster a safer campus environment grounded in best practices.
Additional duties include:
Consulting and Advising (Behavioral Threat Assessment and Management) - 30%
Play a central role in identifying and addressing potential risks to campus safety. You will conduct behavioral threat assessments using a structured, evidence-informed approach to evaluate concerning behaviors, risk factors, and potential for harm. In partnership with campus stakeholders, you'll develop and implement individualized management strategies that focus on risk reduction, stabilization, and prevention. This includes safety planning with potential victims and providing expert consultation to faculty, staff, and students on warning signs, concerning behaviors, and risk indicators. You will also coordinate multidisciplinary interventions and connect individuals to appropriate campus and community resources.
Professional Knowledge and Case Management Practice - 30%
Bring your analytical skills and professional expertise to dynamic case management work. You will gather and synthesize behavioral and contextual information to assess and monitor risk over time, recognizing that situations evolve. Using best practices in threat assessment, you'll maintain clear, objective documentation and ensure cases are actively managed, with strategies adjusted as needed to address changes in behavior or circumstances.
Communication and Multidisciplinary Collaboration - 20%
Be part of a highly collaborative team committed to prevention and coordinated response. As an active member of the Behavioral Assessment Team (BAT) and the NC State Cares Team, you'll contribute to case reviews and planning efforts. You will work closely with partners across campus-including General Counsel, Counseling Services, Employee Relations, Student Conduct, and University Police-to ensure responses are thoughtful, legally sound, and focused on safety. You'll also engage with external agencies and law enforcement when situations require elevated response.
Outreach and Prevention - 20%
Help shape a proactive culture of safety and awareness. You will support the development and delivery of training and outreach initiatives that empower the campus community to recognize and report concerning behaviors early. Your work will contribute to broader institutional efforts to prevent targeted violence, workplace violence, and other forms of harm through education, engagement, and early intervention.
Other Responsibilities
Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications
Minimum Education and Experience
  • Required post-baccalaureate credentials or a bachelor's degree plus alternative or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.
Other Required Qualifications
  • Demonstrated experience conducting suicide risk assessments, violence risk assessments, and/or behavioral threat assessments, and developing individualized management strategies to mitigate risk and prevent escalation.
  • Proven ability to exercise sound professional judgment in complex, ambiguous, or high-risk situations, including the ability to make informed decisions autonomously within established protocols.
  • Experience establishing and maintaining collaborative partnerships with campus stakeholders and external community agencies to support coordinated threat management and intervention efforts.
  • Ability to function effectively within a multidisciplinary Behavioral Assessment Team (BAT) or similar team-based environment, contributing to shared case formulation and management planning.
  • Experience developing and delivering training curricula on topics such as behavioral threat assessment and management, targeted violence prevention, workplace violence prevention, suicide prevention, domestic violence awareness, child protection, classroom behavior management, and managing concerning or disruptive behaviors.
  • Experience developing outreach and prevention materials designed to promote awareness, early identification, and reporting of behaviors of concern.
  • Direct case management experience, including intake, documentation, monitoring, follow-up, and coordination of intervention strategies.
  • Working knowledge of Microsoft Office Suite, Google Workspace, and SPSS (or similar data analysis platforms).
  • Strong written and verbal communication skills, including the ability to document cases objectively and present risk formulations and recommendations clearly.
  • Demonstrated competence in data tracking, records management, and maintaining accurate, confidential case documentation consistent with legal and ethical standards.
Preferred Qualifications
  • Master's degree in Social Work, Psychology, Counselor Education, Mental Health, or a closely related behavioral health or public safety field.
  • Certified Threat Manager (CTM)
  • Relevant clinical licensure (e.g., LSW, LCSW, LPC, or equivalent) with experience conducting violence risk assessments and suicide risk assessments.
  • Clinical experience assessing and managing high-risk or complex cases involving targeted violence, self-harm, grievance-fueled violence, or escalating behaviors of concern.
  • Experience conducting behavioral threat assessments and implementing threat management strategies within a structured professional judgment (SPJ) framework.
  • Training credentials such as Department of Homeland Security National Threat Evaluation and Reporting (NTER) Certified Master Trainer.
  • Experience in digital threat assessment, including evaluation of online behaviors, social media activity, leakage, and concerning communications.
  • Professional experience addressing interpersonal violence, including domestic violence, stalking, harassment, or related behaviors, through assessment, investigation, or victim advocacy.
  • Experience working within multidisciplinary teams, including Behavioral Assessment Teams (BATs) or similar collaborative models.
  • Experience in a higher education environment, including familiarity with student conduct, employee relations, Title IX, or campus safety frameworks.
  • Experience using case management database systems for documentation, tracking, and case monitoring.
  • Experience collaborating with Human Resources on employee-related behavioral risk or workplace conduct concerns.
  • Working knowledge of Canva, WordPress, Adobe Creative Suite, or similar platforms.
Required License(s) or Certification(s)
  • Valid DL required.
  • A valid North Carolina driver's license within 60 days of start date.
Valid NC Driver's License required Yes Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 03/23/2026 Anticipated Close Date Open Until Filled Special Instructions to Applicants
Please include as attachments a resume and cover letter.
Position Details
Position Number 00106985 Position Type EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events Mandatory - Medical Emergencies Department ID 423501 - Risk Assessment EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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About North Carolina State University

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North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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