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Insurance Case Manager Jobs in Raleigh, NC (NOW HIRING)

Addison Group

Case Manager

Raleigh, NC · On-site

$19.50 - $25/hr

The Worker's Compensation Case Manager will serve as the primary liaison between clients, attorneys, medical providers, insurance adjusters, and the North Carolina Industrial Commission while ...

Lutheran Services Carolinas

CASE MANAGER

Raleigh, NC · On-site

$23.08/hr

Free medical insurance option ($0 premium) * Career Advancement Opportunities * Tuition Assistance ... case management services. * Manage Refugee Services Program cases, ensuring adequate and timely ...

Lutheran Services Carolinas

CASE MANAGER

Raleigh, NC · On-site

$23.08/hr

Free medical insurance option ($0 premium) * Career Advancement Opportunities * Tuition Assistance ... case management services. * Manage Refugee Services Program cases, ensuring adequate and timely ...

DAN

TravelAssist Case Manager

Durham, NC · On-site

$80K/yr

JOB SUMMARY The TravelAssist Case Manager helps DAN members access their membership and insurance benefits when involved in a medical emergency while away from home. Members who need assistance call ...

DAN

TravelAssist Case Manager

Durham, NC · On-site +1

$19 - $24.50/hr

JOB SUMMARY The TravelAssist Case Manager helps DAN members access their membership and insurance benefits when involved in a medical emergency while away from home. Members who need assistance call ...

Team Select Home Care

Case Manager

Raleigh, NC

$19.50 - $25/hr

The Case Manager is a qualified registered nurse with the ability to provide and oversee the care ... insurance payers within required timeframes * Makes the initial evaluation visit and regularly ...

Team Select Home Care

Case Manager

Raleigh, NC · On-site

$19.50 - $25/hr

The Case Manager is a qualified registered nurse with the ability to provide and oversee the care ... insurance payers within required timeframes * Makes the initial evaluation visit and regularly ...

Lutheran Services Carolinas

Case Manager

Raleigh, NC · On-site +1

$48K - $50K/yr

The Foster Care Case Manager has primary responsibility for behavioral intervention management and ... Free medical insurance option ($0 premium) * Career Advancement Opportunities * Tuition Assistance ...

McKesson

Reimbursement Case Manager

Cary, NC · Hybrid

$25 - $26/hr

The Reimbursement Case Manager conducts benefit investigations, prior authorization support ... Key Responsibilities Reimbursement and Insurance Support * Contact commercial, Medicare, Medicaid ...

McKesson Corporation

Reimbursement Case Manager

Cary, NC · On-site

$25 - $26/hr

The Reimbursement Case Manager conducts benefit investigations, prior authorization support ... Key Responsibilities Reimbursement and Insurance Support * Contact commercial, Medicare, Medicaid ...

McKesson

Reimbursement Case Manager

Cary, NC · Hybrid

$25 - $26/hr

The Reimbursement Case Manager conducts benefit investigations, prior authorization support ... Key Responsibilities Reimbursement and Insurance Support * Contact commercial, Medicare, Medicaid ...

genex

Medical Nurse Case Manager

Chapel Hill, NC · On-site

Compiles a case inventory monthly for submission to the branch manager to allow for proper billing ... Completes insurance carrier reports on a monthly (or as required) basis, as well as other necessary ...

genex

Medical Nurse Case Manager

Chapel Hill, NC · On-site

Compiles a case inventory monthly for submission to the branch manager to allow for proper billing ... Completes insurance carrier reports on a monthly (or as required) basis, as well as other necessary ...

Genex

Medical Nurse Case Manager

Chapel Hill, NC · On-site

... case management process. Works as an intermediary between carriers, attorneys, medical care ... paperwork for the insurance company, state, or other regulatory bodies. • Maintains ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Raleigh, NC

Insurance Case Manager information

See Raleigh, NC salary details

$31.6K

$49.4K

$71.9K

How much do insurance case manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for insurance case manager in Raleigh, NC is $49,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $57,400.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What job categories do people searching Insurance Case Manager jobs in Raleigh, NC look for? The top searched job categories for Insurance Case Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Insurance Case Manager jobs? Cities near Raleigh, NC with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $49,422 per year, or $23.8 per hour.

Case Manager

Addison Group

Raleigh, NC • On-site

$19.50 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Worker's Compensation Case Manager


Location: Raleigh, NC

Type: Full-Time, Contract-to-Hire

Schedule: Monday–Friday | 8:30 AM–5:00 PM


Overview:

Addison Group is partnering with a respected law firm to identify a Worker's Compensation Case Manager to support a busy Workers' Compensation Attorney. This position is ideal for an organized legal professional with North Carolina Workers' Compensation experience who enjoys managing a high-volume caseload, building strong client relationships, and ensuring cases move efficiently from intake through resolution. The Worker's Compensation Case Manager will serve as the primary liaison between clients, attorneys, medical providers, insurance adjusters, and the North Carolina Industrial Commission while delivering exceptional customer service throughout the life of each claim.


Key Responsibilities:

  • Manage up to 150 North Carolina Workers' Compensation cases from intake through resolution.
  • Serve as the primary point of contact for clients, providing regular updates regarding treatment, benefits, discovery, and case status.
  • Coordinate communication between attorneys, clients, medical providers, insurance adjusters, and the North Carolina Industrial Commission.
  • Maintain attorney calendars by scheduling hearings, mediations, depositions, client meetings, and court deadlines.
  • Request, organize, summarize, and maintain medical records and medical billing documentation.
  • Draft legal correspondence, discovery responses, affidavits, motions, and other case-related documents.
  • Prepare and electronically file documents with the North Carolina Industrial Commission.
  • Coordinate mediations, hearings, and client appointments while ensuring all deadlines are met.
  • Review case files for completeness, accuracy, and compliance.
  • Prepare and supplement discovery responses.
  • Maintain organized electronic and physical case files using legal case management software.
  • Provide administrative support including scanning, filing, copying, and mailing legal documents.


What They're Looking For:

  • Minimum of 2 years of recent North Carolina Workers' Compensation experience as a Case Manager, Paralegal, or similar role.
  • Experience managing a high-volume caseload (up to 150 active files).
  • At least 1 year of experience utilizing legal case management software.
  • Strong knowledge of North Carolina Workers' Compensation procedures and Industrial Commission filings.
  • Excellent verbal and written communication skills with exceptional client service abilities.
  • Strong organizational, time-management, and multitasking skills.
  • Ability to prioritize competing deadlines while working independently.
  • Excellent attention to detail and analytical thinking.
  • Proficiency with Microsoft Office and legal case management software.
  • High School Diploma or GED required; Associate's or Bachelor's degree preferred.
  • Paralegal Certificate or related legal studies preferred.
  • Bilingual Spanish is highly preferred.


Systems & Tools:

  • Legal Case Management Software
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • North Carolina Industrial Commission E-Filing System
  • Electronic Document Management Systems


Compensation & Benefits:

  • Contract-to-Hire opportunity
  • Medical, Dental, Vision, and 401(k) while on contract through Addison Group
  • Upon permanent hire:
  • Medical, Dental & Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • 12 Paid Holidays
  • Wellness Days
  • Volunteer Days
  • Paid Time Off (PTO)
  • Hybrid work opportunity after successful training period


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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