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Insurance Call Center Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · On-site +1

$17/hr

Open Desk is a growing research firm supporting the insurance, legal, and HR industries. We are ... Professional phone communication skills * 12 years of office or call center experience preferred ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · Remote

Open Desk is a growing research firm supporting the insurance, legal, and HR industries. We are ... Professional phone communication skills * 12 years of office or call center experience preferred ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Raleigh, NC

Insurance Call Center information

See Raleigh, NC salary details

$10

$16

$24

How much do insurance call center jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for insurance call center in Raleigh, NC is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Raleigh, NC? The most popular types of Insurance Call Center jobs in Raleigh, NC are:
What are popular job titles related to Insurance Call Center jobs in Raleigh, NC? For Insurance Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Raleigh, NC look for? The top searched job categories for Insurance Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Insurance Call Center jobs? Cities near Raleigh, NC with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Raleigh, NC as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $34,808 per year, or $16.7 per hour.

BDC/Call Center Representive

Classic Toyota of Henderson

Henderson, NC • On-site

$14 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: BDC / Call Center Representative - Automotive Dealership (Toyota)
Location: Classic Toyota Of Henderson
Employment Type: Full-Time
Department: Business Development Center (BDC)
Position Overview
We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments, scheduling appointments, and managing internet leads.
The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.
Key Responsibilities
  • Answer inbound calls for sales and service inquiries in a professional and friendly manner
  • Schedule and confirm appointments for sales consultations and service visits
  • Respond to internet leads (email, website, third-party platforms) promptly and effectively
  • Make outbound follow-up calls to customers regarding:
    • Missed appointments
    • Service reminders
    • Sales opportunities
  • Accurately log all customer interactions in the CRM system
  • Provide basic information on vehicles, services, pricing, and availability
  • Work closely with sales and service teams to ensure a smooth customer experience
  • Meet or exceed daily, weekly, and monthly performance goals
Qualifications
  • Previous call center, BDC, or customer service experience preferred
  • Automotive dealership experience is a plus (but not required)
  • Strong verbal and written communication skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable using computers, CRM systems, and phone systems
  • Positive attitude with a customer-first mindset
  • Reliable and punctual
Compensation & Benefits
  • Competitive hourly pay + performance bonuses
  • Paid training
  • Health, dental, and vision insurance (if applicable)
  • Paid time off (Vacation and Sick Leave)
  • Opportunities for growth within the dealership
  • 401K plus match
Schedule
  • Full-time position
  • Must be available to work flexible hours, including some evenings and weekends
Why Join Us?
Join a team that values customer service, teamwork, and growth. As a BDC Representative, you play a critical role in driving business and creating exceptional customer experiences from the very first interaction.
Apply today to start your career in the automotive industry!

Apply