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Insurance Call Center Jobs in Alabama (NOW HIRING)

Birmingham

Contact Center Manager

Birmingham, AL · On-site

As such the processes and procedures for selling the insurance products and processing applications in accordance with established guidelines is within the purview of the Call Center Manager. The ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

As such the processes and procedures for selling the insurance products and processing applications in accordance with established guidelines is within the purview of the Call Center Manager. The ...

AMBA

Inside Sales Insurance Specialist

Tuscaloosa, AL · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Tuscaloosa, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Tuscaloosa, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Alabama

Insurance Call Center information

See Alabama salary details

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How much do insurance call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for insurance call center in Alabama is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Alabama? The most popular types of Insurance Call Center jobs in Alabama are:
What are popular job titles related to Insurance Call Center jobs in Alabama? For Insurance Call Center jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Alabama look for? The top searched job categories for Insurance Call Center jobs in Alabama are:
What cities in Alabama are hiring for Insurance Call Center jobs? Cities in Alabama with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,458 per year, or $15.6 per hour.

Patient Services Representative-Part Time-call center

Southlake Orthopaedics

Birmingham, AL • On-site

$16.50/hr

Part-time

Posted yesterday

New

Job description

POSITION SUMMARY:The Patient Services Representative (PSR) serves as the first point of contact for patients-both in person and over the phone-and is responsible for delivering a seamless, compassionate, and efficient patient experience. This role combines front desk responsibilities with call center functions, including appointment scheduling, insurance verification, and patient intake support. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment that requires excellent communication and problem-solving skills.QUALIFICATIONS AND SKILLS:High School Diploma or equivalent required6 months of experience in a medical office or call center environment, preferably in a healthcare setting.Knowledge of EHR systems and medical terminology is highly desirable.Strong communication and interpersonal skills.Ability to multitask and work independently in a fast-paced environment.Proficiency in Microsoft Office and other relevant software platforms.Exceptional attention to detail and organizational skills.ESSENTIAL RESPONSIBILITIES: Patient Communication & Customer ServiceAnswer incoming calls promptly and courteously in a high-volume call center environment.Greet patients and visitors warmly and professionally at the front desk.Respond to patient questions and concerns regarding services, appointments, billing, and referrals.Maintain a positive and compassionate approach in all interactions with patients, families, staff, and providers.Scheduling & CoordinationSchedule appointments for new and established patients using electronic scheduling software.Confirm and update appointments and insurance eligibility.Coordinate patient referrals and ensure referral documentation is complete.Obtain prior authorizations and pre-certifications when required.Patient Intake & DocumentationAccurately collect, verify, and input patient demographic and insurance information into the Electronic Health Records (EHR) system.Create and maintain patient charts with up-to-date contact, pharmacy, and physician information.Distribute and collect appropriate pre-visit documents and ensure they are completed and scanned into patient charts.Front Desk OperationsCheck patients in and out with accuracy and efficiency.Collect copays and outstanding balances; issue receipts and maintain accurate financial records.Monitor and prepare the daily appointment schedule.Maintain the cleanliness and organization of the front desk and lobby areas.Ensure forms, supplies, and patient-facing materials are stocked and available.Insurance & Referral ManagementVerify insurance coverage and obtain necessary referrals from primary or referring providers.Communicate with insurance companies to facilitate eligibility checks and pre-authorizations.Escalate urgent or unresolved issues appropriately to ensure timely patient care.WORK ENVIROMENT:This position operates in both a clinical front office and a call center setting.Requires sitting, standing, and walking for extended periods.Must be able to lift up to 25 lbs occasionally (e.g., stocking forms/supplies).OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.
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