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Insurance Call Center Jobs in Alabama (NOW HIRING)

Birmingham

Contact Center Manager

Birmingham, AL · On-site

As such the processes and procedures for selling the insurance products and processing applications in accordance with established guidelines is within the purview of the Call Center Manager. The ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

As such the processes and procedures for selling the insurance products and processing applications in accordance with established guidelines is within the purview of the Call Center Manager. The ...

Aston Carter

HR Assistant (Call Center)

Birmingham, AL · Remote

$21/hr

MUST HAVE STRONG CALL CENTER EXPERIENCE! WILL BE ASSIGNED A SCHEDULE AFTER OFFER! MAY BE ASSIGNED ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

New

Aston Carter

HR Assistant (Call Center)

Birmingham, AL · On-site

$21/hr

MUST HAVE STRONG CALL CENTER EXPERIENCE! WILL BE ASSIGNED A SCHEDULE AFTER OFFER! MAY BE ASSIGNED ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

New

AMBA

Inside Sales Insurance Specialist

Tuscaloosa, AL · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Alabama

Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for insurance call center in Alabama is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Alabama? The most popular types of Insurance Call Center jobs in Alabama are:
What are popular job titles related to Insurance Call Center jobs in Alabama? For Insurance Call Center jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Alabama look for? The top searched job categories for Insurance Call Center jobs in Alabama are:
What cities in Alabama are hiring for Insurance Call Center jobs? Cities in Alabama with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Spanish Speaking Call Center Representative (Remote - Alabama Only)

Spanish Speaking Call Center Representative (Remote - Alabama Only)

Tribeca Pediatrics

Birmingham, AL • On-site, Remote

$12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

You must be located in Alabama, this is a completely remote position that requires the ability to speak Spanish. Tribeca Pediatrics is a large New York City based Pediatric practice looking to staff our call center with individuals that have excellent customer service and are able to work from home. We will provide the equipment (computer, monitor, headset) and training. You must have a strong internet connection and a quiet place to work.
ABOUT THE COMPANY: Tribeca Pediatrics was founded by Dr. Michel Cohen, in 1994, and has grown into New York City's largest and most respected primary care pediatric practice. With over 40 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, we are truly the premier place to work and bring your family. Our incredible team of pediatricians, nurse practitioners, and medical support staff practices a unique philosophy that embraces low intervention, thoughtful medicine while delivering the highest quality of service and care.
JOB DESCRIPTION: A Call Center Receptionist provides a high level of customer service to patients (and their parents) by assisting with scheduling appointments, providing information on policies and the practice and responding to cases at a busy primary care pediatric office with multiple locations throughout the New York City metro area.
ROLES AND RESPONSIBILITIES
  • Provide excellent customer service with empathy and kindness
  • Ability to maintain a positive demeanor and professionalism
  • Schedule appointments accurately for patients across multiple offices
  • Follow appropriate triage protocols and schedule messages for RNs and Pediatricians
  • Register and guide new patients
  • Ability to answer general questions about the practice and offices
  • Adhere to HIPAA regulations and policies
  • Transferring calls to the correct individuals/departments

QUALIFICATIONS
  • A strong internet connection for the ability to work remotely, uninterrupted ( we will provide a computer and screen)
  • 1+ Years of customer service experience/ call center experience
  • Excellent communication and problem solving skills
  • Strong computer skills
  • Ability to handle a fast-paced environment
  • Ability to self manage
  • Must live in Alabama

SALARY
  • Starting rate - $12.00/hr with increases and room for growth.

ENVIRONMENTAL/WORKING CONDITIONS
  • Work from home from a quiet place where you can perform your tasks uninterrupted
  • High volume of calls and emails

PHYSICAL DEMANDS
Requires sitting and standing associated with a normal office environment. Manual dexterity needed using a computer keyboard. While performing duties of this position, the employee is regularly required to talk or hear. The employee needs to be able to see and frequently is required to use hands or fingers, handle, or feel objects. The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
Benefits to support your health & wellness:
  • After 90 days of employment, participate in competitive medical, dental and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600 per year
  • 401(k) Plan with 3% Safe harbor contribution from employer each year (employees who are eligible will receive an immediately vested contribution each year even if they do not contribute themselves to their 401K plan)
  • Accrue up to 16 days of PTO/ year with the ability to roll over unused days
  • Fully paid Gym Membership to select gyms in NYC and NJ
  • Additional medical coverage buy up available through Aflac
  • Exclusive access to preferred pricing for Pet Insurance

ADDITIONAL NOTES
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficient

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