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Insurance Call Center Jobs in Birmingham, AL (NOW HIRING)

Birmingham

Contact Center Manager

Birmingham, AL · On-site

As such the processes and procedures for selling the insurance products and processing applications in accordance with established guidelines is within the purview of the Call Center Manager. The ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

As such the processes and procedures for selling the insurance products and processing applications in accordance with established guidelines is within the purview of the Call Center Manager. The ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

Two years experience in an inside sales/telesales call center environment is preferred. An Alabama Health Insurance license will need to be obtained. The ability to direct, motivate and develop an ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

Two years experience in an inside sales/telesales call center environment is preferred. An Alabama Health Insurance license will need to be obtained. The ability to direct, motivate and develop an ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Birmingham, AL

Insurance Call Center information

See Birmingham, AL salary details

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How much do insurance call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for insurance call center in Birmingham, AL is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.79 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Birmingham, AL?

The most popular types of Insurance Call Center jobs in Birmingham, AL are:

What are popular job titles related to Insurance Call Center jobs in Birmingham, AL?

For Insurance Call Center jobs in Birmingham, AL, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Birmingham, AL look for?

The top searched job categories for Insurance Call Center jobs in Birmingham, AL are:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Birmingham, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,561 per year, or $16.1 per hour.

Medical Call Center Representative

Cahaba Dermatology & Skin Health Center LLC

Vestavia, AL

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Medical Call Center Representatives serve as our initial welcome for patients. Representatives are responsible for ensuring every patient makes a smooth transition into their clinical, cosmetic, or spa visit. Responsible for ensuring patient information and demographics are entered quickly and correctly. Provides accurate and professional phone support for incoming calls from patients, medical offices, and vendors. Responsibilities also includes various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system, and managing clinic scheduling.

You'll be joining a successful and fast growing practice in Hoover on Valleydale Road near I-65. Comprehensive benefits include competitive compensation, medical, dental, vision, disability, life, 401k, vacation leave, sick leave, and paid holiday. All employees have access to top of the line aesthetic treatments as well as discounted products.

Responsibilities and Duties

  • Schedule appointments for patients for both our dermatology clinic and spa.
  • Answer telephone promptly and in a polite and professional manner
  • Obtain and enter accurate demographic information into EMR system (name, address, telephone number, insurance information, etc.).
  • Schedule appointments correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card and form of ID).
  • Instruct caller of how to complete new patient paperwork
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  • Understanding of when to escalate calls to physicians, business manager, and/or nurse supervisor.
  • Make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Provide assistance with mailings and other projects as call volume permits.

Qualifications and Skills

  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively on the telephone.
  • Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
  • Ability to handle a high volume "call center" environment: work quickly and multi-task.
  • Ability to exercise good judgment to handle calls appropriately.
  • Ability to demonstrate quality customer service.
  • Knowledge of modern office equipment and procedures.
  • Previous EMR experience (specifically, ModMed EMA) preferred.
  • Strong verbal and written communication skills
  • Attentiveness to detail
  • Background and Drug screen required

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Birmingham, AL 35244: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Medical Call Center: 1 year (Preferred)
  • Multi-line phone systems: 1 year (Preferred)
  • ModMed/EMA: 1 year (Preferred)

Work Location: In person