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Insurance Associate Jobs in Toronto, ON (NOW HIRING)

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Insurance Associate information

What does an Insurance Associate do?

An Insurance Associate is a professional who assists clients with their insurance needs, whether it's helping them understand different policies, processing applications, or handling claims. They often work for insurance companies, agencies, or brokerages, and serve as a point of contact between the company and clients. Their responsibilities can include explaining coverage options, gathering client information, maintaining records, and ensuring compliance with industry regulations. Insurance Associates play a crucial role in providing customer service and supporting the sales and administrative functions of an insurance office.

What are the key skills and qualifications needed to thrive as an Insurance Associate, and why are they important?

To thrive as an Insurance Associate, you need a solid understanding of insurance products, policy administration, and basic financial principles, typically backed by a relevant degree or prior experience in insurance or customer service. Familiarity with insurance management software, CRM systems, and sometimes state insurance licensing is often required. Strong interpersonal communication, attention to detail, and problem-solving skills help you excel in client interactions and policy management. These skills ensure accurate policy processing, regulatory compliance, and high-quality customer service in a competitive industry.

What are some common challenges Insurance Associates face when assisting clients, and how can these be managed effectively?

Insurance Associates often encounter challenges such as explaining complex policy details to clients, managing a high volume of inquiries, and keeping up with frequent regulatory changes. To manage these, it's helpful to develop strong communication and organizational skills, stay updated through ongoing training, and use digital tools provided by the agency. Collaborating closely with underwriters, claims adjusters, and senior agents can also provide valuable support and insights for handling client needs efficiently.

What is the difference between Insurance Associate vs Insurance Agent?

AspectInsurance AssociateInsurance Agent
CertificationsTypically requires licensing and insurance-related certificationsRequires licensing; may need additional state-specific licenses
Work EnvironmentOffice-based, supporting insurance sales and customer serviceField-based, meeting clients and selling policies
Employer & Industry UsageCommon in insurance companies and agencies for support rolesIndependent or agency-based sales roles in insurance industry
Primary FocusSupporting insurance operations, customer service, and policy processingSelling insurance policies and acquiring new clients

Insurance Associates typically support insurance operations and customer service within companies, requiring relevant licenses. Insurance Agents focus on selling policies directly to clients and often work in the field. Both roles require licensing, but their primary functions and work environments differ.

What are the most commonly searched types of Insurance jobs in Toronto, ON? The most popular types of Insurance jobs in Toronto, ON are:
What are popular job titles related to Insurance Associate jobs in Toronto, ON? For Insurance Associate jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Insurance Associate jobs in Toronto, ON look for? The top searched job categories for Insurance Associate jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Insurance Associate jobs? Cities near Toronto, ON with the most Insurance Associate job openings:
Insurance Associate jobs near you
Infographic showing various Insurance Associate job openings in Toronto, ON as of June 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, and 34% Remote job distribution.

Licensed Insurance Associate

Ontario Medical Association

Toronto, ON • On-site

Full-time

Retirement

Posted 20 days ago

Job description

Are you looking to join one of Greater Toronto’s Top 2026 Employers?
The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.
Job summary
This position is responsible for sales and supporting the OMA Insurance Advisory and Education & Engagement teams with developing relationships with physicians to distribute group products and respond to daily queries and requests.
How you will make a difference
  • Building and maintaining strong working relationships with physicians; review all new leads to determine qualification status and confirm potential for sale or consultation, acknowledge and follow up on the lead and compliance documentation.
  • Recommending OMA Priority Insurance Program (OPIP) and Group Health & Dental OMA insurance solutions to address needs and ensure physicians and their families have adequate and applicable insurance coverage, analyze current coverage, explain options, and refer members to Advisors for all other products.
  • Facilitating timely completion and approval of group applications, clarifying information, providing quotes, and addressing concerns and needs. 
  • Proactively performing OMA member outreaches and campaigns to generate leads and create opportunities through to application completion.
  • Providing service support as escalated by partners for members on group and third-party insurance applications when required
  • Assisting the Customer Support Representative team with the overflow of service requests by addressing member concerns and needs
  • Gathering, document and handle member and service-related, product, administrative and process matters, complaints and escalations, and follow up on actions taken to resolve issues; provide a clear and concise response to member.
  • Adhering to all OMAI compliance requirements and agreed-upon Service Level Agreements ensuring information accuracy based on member service requests using proper activity settings
  • Presenting as a good brand ambassador of the OMA who displays professionalism, courteousness, patience, and understanding when dealing with our members.

Requirements that are important to us
  • Community College Diploma in Business Administration or equivalent 
  • Ability to perform sales and administrative duties
  • Two to three years experience in a licensed sales and administration support position in a branch, life insurance agency office or life insurance company 
  • Knowledge and understanding of the insurance industry
  • Some investment or annuity knowledge would be an asset
  • Working knowledge with Salesforce CRM system
  • LLQP (Life License Qualification Program) is required
  • CLU (Chartered Life Underwriter) and CFP (Certified Financial Planner) is considered an asset
  • Group benefit knowledge 

The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.
What do we have to offer you?
  • A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
  • A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
  • An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
  • A commitment to growth and development through paid professional development and continuous in-house learning
  • A friendly and flexible hybrid work environment
  • Competitive total rewards package including a hiring salary range of $65,400 - $69,490 plus pension plan and a bonus program
  • Exceptional group benefits package, including a spending account and a robust wellness program
  • An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.
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We're excited to share this opportunity, which is for an existing vacancy on our team.  Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.
The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.
 

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