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Insurance Assistant Jobs in Riverside, CA (NOW HIRING)

AAA

Insurance Service Specialist

Glendora, CA

$20.92 - $23.01/hr

In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies. Training: * Our ...

AAA

Insurance Service Specialist

Corona, CA

$20.92 - $23.01/hr

In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies. Training: * Our ...

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Insurance Assistant information

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$14

$21

$30

How much do insurance assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for insurance assistant in Riverside, CA is $21.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.09 per hour, depending on experience, location, and employer.

What Does an Insurance Assistant Do?

An insurance assistant performs administrative tasks for an insurance agent. Their job duties include handling customer phone calls, producing reports for the agent, reviewing insurance applications for accuracy, and helping customers file new claims. Qualifications for an insurance assistant typically include a high school diploma, although some employers may prefer post-secondary education. People in this administrative position are often gaining experience and skills to pursue a career as an insurance agent.

What are the key skills and qualifications needed to thrive as an Insurance Assistant, and why are they important?

To thrive as an Insurance Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant coursework. Familiarity with insurance management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, customer service, and multitasking abilities set top performers apart. These skills ensure efficient processing of policies, accurate record-keeping, and effective support for agents and clients in a fast-paced environment.

What are some common challenges faced by Insurance Assistants, and how can they be addressed?

Insurance Assistants often manage a high volume of administrative tasks, such as processing claims, handling client inquiries, and maintaining policy records, which can be challenging during peak periods. Effective time management and strong organizational skills are key to staying on top of deadlines and ensuring accuracy. Collaborating closely with underwriters, agents, and other team members also helps streamline workflows and resolve any complex issues quickly. Adopting digital tools and staying updated on industry regulations can further enhance efficiency and job satisfaction.

What are Insurance Assistants?

Insurance Assistants are administrative professionals who support insurance agents, brokers, or underwriters in their daily tasks. Their responsibilities often include processing paperwork, answering client inquiries, handling claims documentation, updating records, and assisting with policy renewals. They play a vital role in ensuring that insurance operations run smoothly and efficiently, providing both customer service and organizational support. Insurance Assistants may work in various settings, such as insurance agencies, brokerages, or corporate insurance departments.

What is the difference between Insurance Assistant vs Insurance Agent?

AspectInsurance AssistantInsurance Agent
CredentialsTypically no licensing required, but some roles may need basic insurance knowledgeRequires state licensing and certification to sell insurance products
Work EnvironmentOffice setting, supporting insurance teams and handling administrative tasksClient-facing, sales-oriented, often working in the field or office
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, independent agents
Common Search & ComparisonAdministrative support, customer service, insurance documentationSales, policy selling, client consultations

In summary, an Insurance Assistant primarily handles administrative and support tasks within insurance companies or agencies, often without licensing requirements. An Insurance Agent, on the other hand, is licensed to sell insurance policies directly to clients and focuses on sales and client relationships. Both roles are essential in the insurance industry but serve different functions.

More about Insurance Assistant jobs
What are the most commonly searched types of Insurance jobs in Riverside, CA? The most popular types of Insurance jobs in Riverside, CA are:
What are popular job titles related to Insurance Assistant jobs in Riverside, CA? For Insurance Assistant jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Insurance Assistant jobs in Riverside, CA look for? The top searched job categories for Insurance Assistant jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Insurance Assistant jobs? Cities near Riverside, CA with the most Insurance Assistant job openings:
Insurance Assistant jobs near you
Infographic showing various Insurance Assistant job openings in Riverside, CA as of May 2026, with employment types broken down into 63% Full Time, 25% Part Time, and 12% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,142 per year, or $21.2 per hour.
Insurance Service Specialist

Insurance Service Specialist

American Automobile Association

Glendora, CA • On-site

$20.92 - $23.01/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

193rd of 259 rated insurance

Job description

Insurance Service Specialist
The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices.
Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to our members. In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies.
Training:
  • Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.

Responsibilities Include:
  • Maintenance and servicing of insurance policies
  • Verifying new business applications
  • Processing insurance and membership payments
  • Updating electronic member information
  • Maintaining filing systems and typing

Qualifications:
  • Bilingual skills in English and Spanish, preferred.
  • Prior customer service experience.
  • High school diploma or equivalent required.
  • Experience working in a sales environment strongly preferred.
  • Must be proficient in using Microsoft Office software products.
  • A successful candidate will have excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships

The starting pay range for this position is $20.92 - $23.01 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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