$18.75 - $25.50/hr
... Instacart to our users Proactivity. Always looking for new ways to make our service better Requirements: You have a passion for, and experience with, email, IM and phone-based customer service You ...
$18.75 - $25.50/hr
... Instacart to our users Proactivity. Always looking for new ways to make our service better Requirements: You have a passion for, and experience with, email, IM and phone-based customer service You ...
OR · On-site
... them with Instacart's customer segments. * Develop a pipeline of high-potential advertising ... Collaborate with internal stakeholders (product, legal, partnerships, and client services) to ...
$124K - $160K/yr
We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
$124K - $160K/yr
We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
$124K - $160K/yr
We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
$124K - $160K/yr
We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
$129K - $170K/yr
We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
$129K - $170K/yr
We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
... Instacart's global Customer Experience organization. This role is equal parts program management and analytics. You will own the operating rhythm of the QA program - cadences, service-level ...
OR · Remote
$126K - $166K/yr
Overview Instacart's Customer Experience (CX) Platform powers how we support tens of millions of ... service tooling. #LI-Remote
OR · Remote
$126K - $166K/yr
Overview Instacart's Customer Experience (CX) Platform powers how we support tens of millions of ... service tooling. #LI-Remote
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more ... orders to your customer's door. It's that simple. What you get as a shopper: * Start earning ...
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
To thrive as an Instacart Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support environments, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and chat or phone support tools like Zendesk is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills are vital to efficiently resolve customer issues, ensure a positive shopping experience, and maintain the company's reputation for excellent service.
An Instacart Customer Service job involves assisting customers with their orders, handling issues such as missing or incorrect items, processing refunds, and providing support through chat, email, or phone. Representatives help ensure a smooth shopping experience by answering questions about deliveries, payments, and account settings. Strong communication skills and problem-solving abilities are essential, as agents work to resolve concerns quickly and efficiently.
A typical day as an Instacart Customer Service representative involves responding to customer inquiries and resolving issues related to orders, deliveries, payments, and app navigation through phone, email, or chat. You’ll collaborate closely with shoppers, delivery drivers, and internal teams to quickly address concerns and ensure a smooth experience for all users. The fast-paced environment means adapting to a wide range of customer situations while prioritizing efficiency and empathy. This role provides an excellent opportunity to develop customer resolution skills and contribute directly to customer satisfaction.
7.0
Based on 30 frontline employees who took The Breakroom Quiz
32nd of 62 rated delivery companies
About Instacart Instacart is a fast-growing grocery delivery startup with incredibly high standards for everything we do - including how we treat our customers. That's why we're looking to expand our world class Customer Happiness team. We're looking for someone who cares just as much about excellence in customer service as we do.
As a member of our Customer Happiness team, you will build and maintain trust with our customers. You'll help troubleshoot and resolve issues quickly. You'll use problem-solving and extremely refined communication skills to insure that Instacart customers know how much we care about them.
You'll look for solutions to problems proactively and reach out to customers about potential issues before they even occur. You'll help us to refine and build new tools for providing excellent customer service more efficiently. Key Qualifications: Strong communication and problem solving skills Desire to take ownership of issues and bring them to completion Constantly driven by a sense of urgency Ability to handle multiple issues at once and respond to customer inquiries quickly Exceptional time management skills and ability to make decisions quickly Desire to become the face of Instacart to our users Proactivity.
Always looking for new ways to make our service better Requirements: You have a passion for, and experience with, email, IM and phone-based customer service You have a flexible schedule including availability during nights and weekends You are located in San Francisco and can work from our office in South Park Optional/Preferred: Previous experience at a fast growing startup The Job: Join us as a part-time or full-time team member. Enjoy working with a passionate, focused team, on new and interesting challenges that change rapidly Compensation depending on experience To Apply: Describe your practical experience with customer service. Explain the tools you've used, the methods you've used to communicated with customers, and your philosophy on customer service.
Explain briefly why you're qualified for and excited about this position. Include a link to your LinkedIn profile and any other online profile that is relevant. Attach a resume in PDF form.
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Instacart, based in San Francisco, CA, US, operates within the retail industry, specifically grocery delivery and pick-up service. It is recognized as a pioneer in this field, delivering fresh groceries from local stores directly to customers' doors. The company, which launched its services in 2012, continues to pioneer change in the online grocery shopping sector through its commitment to cutting-edge technology, new business ideas, and dedicated service.
Technology, communication and media
10,000+ Employees
San Francisco, CA, US
2012
