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Instacart Customer Service Jobs (NOW HIRING)

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Instacart Customer Service information

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How much do instacart customer service jobs pay per year?

As of Aug 14, 2026, the average yearly pay for instacart customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Instacart Customer Service position, and why are they important?

To thrive as an Instacart Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support environments, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and chat or phone support tools like Zendesk is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills are vital to efficiently resolve customer issues, ensure a positive shopping experience, and maintain the company's reputation for excellent service.

What is an Instacart Customer Service?

An Instacart Customer Service job involves assisting customers with their orders, handling issues such as missing or incorrect items, processing refunds, and providing support through chat, email, or phone. Representatives help ensure a smooth shopping experience by answering questions about deliveries, payments, and account settings. Strong communication skills and problem-solving abilities are essential, as agents work to resolve concerns quickly and efficiently.

What does an Instacart Customer Service do?

A typical day as an Instacart Customer Service representative involves responding to customer inquiries and resolving issues related to orders, deliveries, payments, and app navigation through phone, email, or chat. You’ll collaborate closely with shoppers, delivery drivers, and internal teams to quickly address concerns and ensure a smooth experience for all users. The fast-paced environment means adapting to a wide range of customer situations while prioritizing efficiency and empathy. This role provides an excellent opportunity to develop customer resolution skills and contribute directly to customer satisfaction.

More about Instacart Customer Service jobs

What cities are hiring for Instacart Customer Service jobs?

Cities with the most Instacart Customer Service job openings:

What are the most commonly searched types of Instacart Customer Service jobs?

The most popular types of Instacart Customer Service jobs are:

What states have the most Instacart Customer Service jobs?

States with the most job openings for Instacart Customer Service jobs include:

What job categories do people searching Instacart Customer Service jobs look for?

The top searched job categories for Instacart Customer Service jobs are:

Infographic showing various Instacart Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Instacart Shopper - Delivery Driver

Instacart Shoppers

Malden Bridge, NY • On-site

Other

Re-posted 23 days ago


Instacart rating

7.1

Company rating: 7.1 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

28th of 64 rated delivery companies


Job description

FULL-SERVICE SHOPPER

Start earning quickly with a flexible schedule

Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people’s day. 

Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love. 

As a full-service shopper, you’ll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It’s that simple.

What you get as a shopper:

  • Start earning quickly on a flexible schedule*
  • Weekly pay with the option of instant cashout
  • Potential to earn tips
  • Special earnings promotions

Basic requirements:

  • 18+ years old (21+ to deliver alcohol)
  • Eligible to work in the United States
  • Consistent access to a vehicle and a recent smartphone 

Additional information:

Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.

Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.

Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.

Review the Independent Contractor Agreement here

 *Subject to availability of batches in your area.


What Instacart employees say

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About Instacart

Sourced by ZipRecruiter

Instacart, based in San Francisco, CA, US, operates within the retail industry, specifically grocery delivery and pick-up service. It is recognized as a pioneer in this field, delivering fresh groceries from local stores directly to customers' doors. The company, which launched its services in 2012, continues to pioneer change in the online grocery shopping sector through its commitment to cutting-edge technology, new business ideas, and dedicated service.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

2012