Innovation Coach Jobs (NOW HIRING)

Payroll Title:
ORGANIZATIONAL CNSLT 4 Department:
PATIENT EXPERIENCE Hiring Pay Scale
$113,800 - $160,000 / Year Worksite:
Various Appointment Type:
Career Appointment Percent:
100% Union:
Uncovered Total Openings:
1 Work Schedule:
Days, 8-Hour Shifts, Monday - Friday
#140684 Experience Innovation Coach
Extended Deadline: Mon 8/31/2026
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UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment : Apply by 08/07/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.
DESCRIPTION
The Innovation Coach serves within the Office of Experience Transformation as a strategic partner responsible for ensuring digital tools, emerging technologies, and AI-enabled solutions are designed, implemented, and adopted through a strong patient, caregiver, and team member experience lens. This role bridges experience strategy, human centered design, and change management to ensure technology enhances, not disrupts, workflows, usability, safety, and satisfaction.
Operating at the intersection of clinical operations, digital health, IT, and experience strategy, the Innovation Coach conducts assessments of current state workflows, digital touchpoints, and user journeys to identify friction, duplication, and usability gaps. The role facilitates co design and human centered design sessions, represents patient and team member experience in technology planning and deployment activities, and provides expert guidance on UX/UI standards, adoption strategy, and experience impact.
The Innovation Coach partners closely with leaders, clinicians, operational teams, and technology stakeholders to embed experience first principles into digital transformation initiatives. This includes advancing consistent, intuitive, and trusted user experiences across the health system while supporting sustainable adoption, measurable improvements in experience metrics, and alignment with organizational priorities.
MINIMUM QUALIFICATIONS

• Nine years of related experience, education/training, OR a Bachelor's degree in related area plus five years of related experience/training
• Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions.
• Experience leading or supporting digital transformation, technology implementation, AI-enabled solutions, or innovation initiatives in a healthcare environment.
• Training or certification in Human-Centered Design, Design Thinking, User Experience (UX), Service Design, or related methodologies.
• Knowledge of healthcare technology, digital health tools, EHRs, patient-facing technologies, and technology adoption best practices.
• Demonstrates strong analytical, problem-solving, project planning and implementation skills.
• Highly skilled in facilitation, consulting and relationship building.
• Applies strong verbal, written communication and presentation skills.
• Possesses strong consulting, relationship building, and strategic thinking skills.
• Demonstrates skill consulting to managers and groups at all levels.
• Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained; sound judgment; ability to draw unbiased conclusions.
• Ability to focus on priorities, strategies, and vision.
• Knowledge of the consulting process to effectively lead engagements from inception to conclusion.
• Ability to persuade through both logic and appeal to positive motivations.

PREFERRED QUALIFICATIONS

• Master's degree in Organizational Development, Human-Centered Design, Healthcare Administration, Public Health, Business Administration, , or related field.
• Experience leading or supporting digital transformation, technology implementation, AI-enabled solutions, or innovation initiatives in a healthcare environment.
• Training or certification in Human-Centered Design, Design Thinking, User Experience (UX), Service Design, or related methodologies.
• Certified Patient Experience Professional (CPXP) certification preferred.
• Knowledge of healthcare technology, digital health tools, EHRs, patient-facing technologies, and technology adoption best practices.
• Lean Six Sigma, process improvement, or project management certification preferred.

SPECIAL CONDITIONS

• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act
Annual Full Pay Range: $111,300 - $211,100 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $53.30 - $101.10
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace