ZipRecruiter

Log In

1

Call Coach Jobs (NOW HIRING)

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment SettingLead From the Front. Build a Team. Drive ... This is a true player-coach role where you'll lead by example, set appointments, coach team members ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment Setting Lead From the Front. Build a Team. Drive ... This is a true player-coach role where you'll lead by example, set appointments, coach team members ...

Viqtory

Vetrepreneur Franchise Coach

Moon Township, PA · On-site

$15.75 - $20.50/hr

Coaches start with a Discovery Call to assess the Client's reasons for wanting to get into franchising, skills & interests, lifestyle desires, geographical preferences and financial qualifications in ...

PLACE

Elite Agent, Stop Building Alone

Atlanta, GA · On-site

$150K - $200K/yr

Commit to weekly 1:1 coaching sessions, weekly trainings, and Partner Call * Track tasks and activities in PLACE Technology Qualifications You are an intrinsically motivated sales professional with a ...

Keolis America

Mechanic

Manassas, VA · On-site

$31 - $36/hr

Performs both in-house and road call coach repairs using various hand, power, pneumatic and precision tools * Performs upgrades and/or modifications on coach systems and equipment per manufactures ...

Wing Assistant

Sales Enablement Trainer

Tampa, FL · Remote

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing -- you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Tulsa, OK · On-site +1

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Chicago, IL · On-site +1

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Chicago, IL

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Denver, CO · On-site +1

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCall Coach Jobs

Call Coach information

See salary details

$10

$22

$34

How much do call coach jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What is a call coach?

A Call Coach is a professional who listens to, assesses, and provides feedback on phone calls made by customer service representatives, sales agents, or other call center staff. Their primary goal is to help employees improve their communication skills, follow company protocols, and deliver better customer experiences. Call Coaches may review live or recorded calls, identify areas for improvement, and offer training or actionable suggestions. They play a key role in boosting team performance and ensuring high-quality service standards are maintained.

What are some common challenges faced by call coaches, and how can they effectively address them?

Call Coaches often face the challenge of balancing constructive feedback with maintaining team morale. They need to tailor coaching approaches to individual learning styles while managing time efficiently across multiple agents. Effective Call Coaches address these challenges by using clear, actionable feedback, fostering a supportive environment, and leveraging call analytics to identify specific improvement areas. Regular communication and collaboration with both agents and team leads also help ensure that coaching initiatives align with broader organizational goals.

What are the key skills and qualifications needed to thrive as a call coach, and why are they important?

To thrive as a Call Coach, you need expertise in customer service best practices, call center operations, and experience in quality assurance or training roles. Familiarity with call recording software, CRM systems, and coaching frameworks is typically required. Exceptional communication, active listening, and constructive feedback skills help Call Coaches motivate and develop agents effectively. These skills ensure that call center teams deliver consistent, high-quality service and continuously improve performance.

What is the difference between Call Coach vs Customer Service Representative?

AspectCall CoachCustomer Service Representative
Required CredentialsTypically requires communication skills, coaching experience, and industry knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentOften in call centers or corporate training settingsCall centers, retail, or office environments
Employer & Industry UsageUsed by companies to improve call quality and agent performanceUsed across various industries to assist customers and resolve issues
Common Search & Comparison IntentUnderstanding coaching roles in call centersCustomer support roles and responsibilities

While both roles involve communication skills, a Call Coach focuses on training and improving call center agents' performance, whereas a Customer Service Representative directly interacts with customers to resolve issues. The Call Coach typically works behind the scenes to enhance overall service quality, while the Customer Service Representative handles day-to-day customer interactions.

More about Call Coach jobs

What job categories do people searching Call Coach jobs look for?

The top searched job categories for Call Coach jobs are:

Call Coach jobs near you
Infographic showing various Call Coach job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

Call Center ManagerLeader

Storm Guard Madison

Madison, WI • On-site

Other

Re-posted 15 days ago

Job description

Call Center Team Lead – Inside Sales & Appointment Setting

Lead From the Front. Build a Team. Drive Results.

Storm Guard Roofing & Construction – Madison, WI

Base Pay + Performance Bonuses + Leadership Incentives

We're looking for a high-performance Call Center Team Lead who doesn't just manage people—they inspire performance, create accountability, and elevate results.

This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career.

You won't be sitting on the sidelines.

This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture.

If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.

What You'll Be Responsible For

Lead From the Front

Make inbound and outbound calls to homeowners

Convert qualified leads into scheduled appointments

Consistently perform at a high level while setting the standard for the team

Demonstrate professionalism, urgency, and strong communication on every call

Coach & Develop Team Members

Provide real-time coaching and feedback

Review calls and identify opportunities for improvement

Reinforce scripts, best practices, and sales techniques

Help team members improve conversion rates and appointment quality

Drive Performance & Accountability

Track daily activity and key performance metrics

Ensure CRM accuracy and proper lead management

Monitor appointment quality and sales team feedback

Hold team members accountable to expectations and standards

Create a culture of ownership, urgency, and continuous improvement

Support Growth

Work directly with leadership to improve systems, processes, and performance

Help identify new training opportunities and team development initiatives

Play an active role in scaling the call center operation

Schedule

Monday – Thursday: 2:00 PM – 8:00 PM

Friday: Optional 2:00 PM – 5:00 PM

Saturday & Sunday: 10:00 AM – 2:00 PM

Compensation

Competitive Base Pay

Individual Performance Bonuses

Team Performance Bonuses

Leadership Incentives

Advancement Opportunities

Top performers and strong leaders will have opportunities to grow as the company continues to expand.

What We're Looking For

Required

Proven success in inside sales, appointment setting, or call center environments

Strong communication and relationship-building skills

Comfortable making a high volume of calls

Experience coaching, mentoring, training, or leading others

Highly organized and detail-oriented

Ability to thrive in a fast-paced, performance-driven environment

Ideal Candidate

Competitive and results-focused

Natural leader with strong presence and accountability

Metrics-driven and motivated by performance

Positive attitude and high energy

Coachable while also capable of coaching others

Wants to grow into larger leadership opportunities

Why Storm Guard?

Storm Guard is one of the most recognized names in roofing and exterior restoration. We are building a team of professionals who want more than just a job—they want a career with growth, impact, and earning potential.

You'll work directly with leadership, help shape the future of our inside sales operation, and have a clear path for advancement as we continue to grow.

If you're ready to lead, produce, and make a measurable impact, apply today.

We are actively interviewing and looking to hire quickly.

Apply