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Call Coach Jobs (NOW HIRING)

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead Inside Sales & Appointment SettingLead From the Front. Build a Team. Drive ... This is a true player-coach role where you'll lead by example, set appointments, coach team members ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment Setting Lead From the Front. Build a Team. Drive ... This is a true player-coach role where you'll lead by example, set appointments, coach team members ...

Keolis America

Mechanic

Manassas, VA · On-site

$31 - $36/hr

Performs both in-house and road call coach repairs using various hand, power, pneumatic and precision tools * Performs upgrades and/or modifications on coach systems and equipment per manufactures ...

LoanCare

SPOC Call Center Performance Coach

$20.43 - $34.28/hr

The Call Center Performance Coach should collaboratively work with Managers, Supervisors and the training department to develop and execute training programs that are in line with the overall ...

Wing Assistant

Sales Enablement Trainer

Tulsa, OK · On-site +1

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Chicago, IL · On-site +1

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Tampa, FL · Remote

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing -- you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Houston, TX · On-site +1

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Albuquerque, NM

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Oklahoma City, OK · Remote

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing -- you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Houston, TX · Remote

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing -- you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Chicago, IL

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Denver, CO · On-site +1

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing - you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Denver, CO · Remote

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing -- you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Chicago, IL · Remote

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing -- you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

Wing Assistant

Sales Enablement Trainer

Albuquerque, NM · Remote

$29K - $35K/yr

Can structure an A/B test, read the result honestly, and make the call. * Coach without crushing -- you leave reps better and more confident. * Move fast: a diagnosis becomes a usable fix in hours ...

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Call Coach information

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$10

$22

$34

How much do call coach jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for call coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Coaches, and how can they effectively address them?

Call Coaches often face the challenge of balancing constructive feedback with maintaining team morale. They need to tailor coaching approaches to individual learning styles while managing time efficiently across multiple agents. Effective Call Coaches address these challenges by using clear, actionable feedback, fostering a supportive environment, and leveraging call analytics to identify specific improvement areas. Regular communication and collaboration with both agents and team leads also help ensure that coaching initiatives align with broader organizational goals.

What are the key skills and qualifications needed to thrive as a Call Coach, and why are they important?

To thrive as a Call Coach, you need expertise in customer service best practices, call center operations, and experience in quality assurance or training roles. Familiarity with call recording software, CRM systems, and coaching frameworks is typically required. Exceptional communication, active listening, and constructive feedback skills help Call Coaches motivate and develop agents effectively. These skills ensure that call center teams deliver consistent, high-quality service and continuously improve performance.

What is the difference between Call Coach vs Customer Service Representative?

AspectCall CoachCustomer Service Representative
Required CredentialsTypically requires communication skills, coaching experience, and industry knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentOften in call centers or corporate training settingsCall centers, retail, or office environments
Employer & Industry UsageUsed by companies to improve call quality and agent performanceUsed across various industries to assist customers and resolve issues
Common Search & Comparison IntentUnderstanding coaching roles in call centersCustomer support roles and responsibilities

While both roles involve communication skills, a Call Coach focuses on training and improving call center agents' performance, whereas a Customer Service Representative directly interacts with customers to resolve issues. The Call Coach typically works behind the scenes to enhance overall service quality, while the Customer Service Representative handles day-to-day customer interactions.

What is a Call Coach?

A Call Coach is a professional who listens to, assesses, and provides feedback on phone calls made by customer service representatives, sales agents, or other call center staff. Their primary goal is to help employees improve their communication skills, follow company protocols, and deliver better customer experiences. Call Coaches may review live or recorded calls, identify areas for improvement, and offer training or actionable suggestions. They play a key role in boosting team performance and ensuring high-quality service standards are maintained.
More about Call Coach jobs
What job categories do people searching Call Coach jobs look for? The top searched job categories for Call Coach jobs are:
Call Coach jobs near you
Infographic showing various Call Coach job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

Call Center Manager/Leader

Storm Guard Madison

Madison, WI • On-site

$30K - $100K/yr

Full-time

Re-posted 3 days ago

Job description

Call Center Team Lead Inside Sales & Appointment SettingLead From the Front. Build a Team. Drive Results.
Storm Guard Roofing & Construction Madison, WI

Base Pay + Performance Bonuses + Leadership Incentives

We're looking for a high-performance Call Center Team Lead who doesn't just manage peoplethey inspire performance, create accountability, and elevate results.
This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career.
You won't be sitting on the sidelines.
This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture.
If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.
What You'll Be Responsible For
Lead From the Front
  • Make inbound and outbound calls to homeowners
  • Convert qualified leads into scheduled appointments
  • Consistently perform at a high level while setting the standard for the team
  • Demonstrate professionalism, urgency, and strong communication on every call
Coach & Develop Team Members
  • Provide real-time coaching and feedback
  • Review calls and identify opportunities for improvement
  • Reinforce scripts, best practices, and sales techniques
  • Help team members improve conversion rates and appointment quality
Drive Performance & Accountability
  • Track daily activity and key performance metrics
  • Ensure CRM accuracy and proper lead management
  • Monitor appointment quality and sales team feedback
  • Hold team members accountable to expectations and standards
  • Create a culture of ownership, urgency, and continuous improvement
Support Growth
  • Work directly with leadership to improve systems, processes, and performance
  • Help identify new training opportunities and team development initiatives
  • Play an active role in scaling the call center operation
Schedule
Monday Thursday: 2:00 PM 8:00 PM
Friday: Optional 2:00 PM 5:00 PM
Saturday & Sunday: 10:00 AM 2:00 PM
Compensation
  • Competitive Base Pay
  • Individual Performance Bonuses
  • Team Performance Bonuses
  • Leadership Incentives
  • Advancement Opportunities
Top performers and strong leaders will have opportunities to grow as the company continues to expand.
What We're Looking For
Required
  • Proven success in inside sales, appointment setting, or call center environments
  • Strong communication and relationship-building skills
  • Comfortable making a high volume of calls
  • Experience coaching, mentoring, training, or leading others
  • Highly organized and detail-oriented
  • Ability to thrive in a fast-paced, performance-driven environment
Ideal Candidate
  • Competitive and results-focused
  • Natural leader with strong presence and accountability
  • Metrics-driven and motivated by performance
  • Positive attitude and high energy
  • Coachable while also capable of coaching others
  • Wants to grow into larger leadership opportunities
Why Storm Guard?
Storm Guard is one of the most recognized names in roofing and exterior restoration. We are building a team of professionals who want more than just a jobthey want a career with growth, impact, and earning potential.
You'll work directly with leadership, help shape the future of our inside sales operation, and have a clear path for advancement as we continue to grow.
If you're ready to lead, produce, and make a measurable impact, apply today.
We are actively interviewing and looking to hire quickly.