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Call Coach Jobs (NOW HIRING)

Genz-Ryan

Call By Call Coach

Burnsville, MN · On-site

$50K - $150K/yr

Genz Ryan is Hiring a Call-By-Call Coach! Ready to make a real impact by coaching our HVAC, Plumbing, and Electrical field technicians? Join Genz Ryan and help elevate our team's performance by ...

Genz-Ryan

Call By Call Coach

Burnsville, MN · On-site

$50K - $150K/yr

Genz Ryan is Hiring a Call-By-Call Coach! Ready to make a real impact by coaching our HVAC, Plumbing, and Electrical field technicians? Join Genz Ryan and help elevate our team's performance by ...

Genz-Ryan

Call By Call Coach

Burnsville, MN

$50K - $150K/yr

Genz Ryan is Hiring a Call-By-Call Coach! Ready to make a real impact by coaching our HVAC, Plumbing, and Electrical field technicians? Join Genz Ryan and help elevate our team's performance by ...

Keolis America

Mechanic

Manassas, VA

$31 - $36/hr

Performs both in-house and road call coach repairs using various hand, power, pneumatic and precision tools * Performs upgrades and/or modifications on coach systems and equipment per manufactures ...

LoanCare

SPOC Call Center Performance Coach

$20.43 - $34.28/hr

The Call Center Performance Coach should collaboratively work with Managers, Supervisors and the training department to develop and execute training programs that are in line with the overall ...

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How much do call coach jobs pay per hour?

As of May 29, 2026, the average hourly pay for call coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Coach, and why are they important?

To thrive as a Call Coach, you need expertise in customer service best practices, call center operations, and experience in quality assurance or training roles. Familiarity with call recording software, CRM systems, and coaching frameworks is typically required. Exceptional communication, active listening, and constructive feedback skills help Call Coaches motivate and develop agents effectively. These skills ensure that call center teams deliver consistent, high-quality service and continuously improve performance.

What are some common challenges faced by Call Coaches, and how can they effectively address them?

Call Coaches often face the challenge of balancing constructive feedback with maintaining team morale. They need to tailor coaching approaches to individual learning styles while managing time efficiently across multiple agents. Effective Call Coaches address these challenges by using clear, actionable feedback, fostering a supportive environment, and leveraging call analytics to identify specific improvement areas. Regular communication and collaboration with both agents and team leads also help ensure that coaching initiatives align with broader organizational goals.

What is a Call Coach?

A Call Coach is a professional who listens to, assesses, and provides feedback on phone calls made by customer service representatives, sales agents, or other call center staff. Their primary goal is to help employees improve their communication skills, follow company protocols, and deliver better customer experiences. Call Coaches may review live or recorded calls, identify areas for improvement, and offer training or actionable suggestions. They play a key role in boosting team performance and ensuring high-quality service standards are maintained.

What is the difference between Call Coach vs Customer Service Representative?

AspectCall CoachCustomer Service Representative
Required CredentialsTypically requires communication skills, coaching experience, and industry knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentOften in call centers or corporate training settingsCall centers, retail, or office environments
Employer & Industry UsageUsed by companies to improve call quality and agent performanceUsed across various industries to assist customers and resolve issues
Common Search & Comparison IntentUnderstanding coaching roles in call centersCustomer support roles and responsibilities

While both roles involve communication skills, a Call Coach focuses on training and improving call center agents' performance, whereas a Customer Service Representative directly interacts with customers to resolve issues. The Call Coach typically works behind the scenes to enhance overall service quality, while the Customer Service Representative handles day-to-day customer interactions.

More about Call Coach jobs
What job categories do people searching Call Coach jobs look for? The top searched job categories for Call Coach jobs are:
Call Coach jobs near you
Infographic showing various Call Coach job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.
Call By Call Coach

Call By Call Coach

Genz-Ryan

Burnsville, MN • On-site

$50K - $150K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 11 days ago

Job description

Genz Ryan is Hiring a Call-By-Call Coach!
Ready to make a real impact by coaching our HVAC, Plumbing, and Electrical field technicians? Join Genz Ryan and help elevate our team's performance by providing real-time coaching and guidance during customer interactions.
What You'll Do:
  • Provide live coaching support to technicians during customer calls and appointments.
  • Help technicians present multiple service and product options effectively (Good, Better, Best).
  • Lead virtual presentations for larger ticket items, using video software to engage customers.
  • Partner with technicians to qualify leads and close sales.
  • Perform occasional ride-alongs to offer hands-on coaching.
  • Track and analyze performance metrics to keep the team sharp.

Why Work with Us:
At Genz Ryan, we live by our core values: Pride, Drive, Team Player, Respect, and Get Sh!t Done. If you are a motivated, detail-oriented sales coach with a passion for helping others succeed, this is the perfect role for you!
Requirements
  • Minimum 2 years experience in a high-performing sales role.
  • Experience in residential services such as HVAC, plumbing, or electrical is highly preferred.
  • Strong sales instincts and proven ability to build trust quickly.
  • Excellent communication skills, both verbal and written.
  • Ability to provide direct, honest feedback while fostering a positive team environment.
  • Comfortable with using technology including video conferencing and CRM tools.
  • Adaptable and able to thrive in a fast-paced, dynamic environment.
  • Self-motivated with a process-driven approach and attention to detail.

Benefits
  • Be part of a culture that gets sh!t done and has fun doing it!
  • Exceptional training and onboarding to set you up for success.
  • Career growth? Absolutely - we love promoting from within!
  • Lucrative, uncapped compensation plan!
  • We use cutting-edge tech to make our jobs easier and more efficient.
  • Regular "clarity breaks" - because mental well-being matters.
  • Modern office with lounge and game areas, stocked with snacks and drinks.
  • We track everything - including staff happiness on a weekly basis!
  • Epic social events year-round.
  • 100% company-paid health and dental insurance (for both single and family).
  • Paid short-term disability.
  • Flexible Spending Accounts (Medical and Dependent Care).
  • 401(k) with employer match.
  • Paid vacation and holidays.
  • Weekly pay - because waiting is overrated!

Position pays $50,000.00-$150,000.00 and beyond, in annual salary!
Don't miss the chance to be part of an amazing team in a booming industry!
Send your resume to careers@genzryan.com or call 952-767-1000 and ask for our Recruiting Team.
Check out our Facebook page to learn more about us:
https://www.facebook.com/genzryan/
www.genzryan.com
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