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Call Coach Jobs (NOW HIRING)

Leadr

Manager of Client Experience (Remote)

Phoenix, AZ · Remote

Confirm client context, product, rep, and prior communication before the first call. Coach SAs on handoff quality when the framing slips. * Structured Listening: Run a disciplined listening protocol ...

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61.07K/yr

Accountability Measurement and Coaching: Monitors accountability to the sales program and completes regular observation of the Call Center team. Monitors Call Center benchmark goals for membership ...

New

TEKsystems

Call Center Representative

Louisville, KY

$18 - $21/hr

A commitment to coaching, training, and supportive accountability is essential. There may be an ... Monitor and improve collection rates, call quality, customer satisfaction, and team retention.

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement. The Call Center Supervisor will supervise ...

MTM LLC

Call Center Manager

Miami, FL · On-site

Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews * Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and ...

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How much do call coach jobs pay per hour?

As of May 30, 2026, the average hourly pay for call coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Coach, and why are they important?

To thrive as a Call Coach, you need expertise in customer service best practices, call center operations, and experience in quality assurance or training roles. Familiarity with call recording software, CRM systems, and coaching frameworks is typically required. Exceptional communication, active listening, and constructive feedback skills help Call Coaches motivate and develop agents effectively. These skills ensure that call center teams deliver consistent, high-quality service and continuously improve performance.

What are some common challenges faced by Call Coaches, and how can they effectively address them?

Call Coaches often face the challenge of balancing constructive feedback with maintaining team morale. They need to tailor coaching approaches to individual learning styles while managing time efficiently across multiple agents. Effective Call Coaches address these challenges by using clear, actionable feedback, fostering a supportive environment, and leveraging call analytics to identify specific improvement areas. Regular communication and collaboration with both agents and team leads also help ensure that coaching initiatives align with broader organizational goals.

What is a Call Coach?

A Call Coach is a professional who listens to, assesses, and provides feedback on phone calls made by customer service representatives, sales agents, or other call center staff. Their primary goal is to help employees improve their communication skills, follow company protocols, and deliver better customer experiences. Call Coaches may review live or recorded calls, identify areas for improvement, and offer training or actionable suggestions. They play a key role in boosting team performance and ensuring high-quality service standards are maintained.

What is the difference between Call Coach vs Customer Service Representative?

AspectCall CoachCustomer Service Representative
Required CredentialsTypically requires communication skills, coaching experience, and industry knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentOften in call centers or corporate training settingsCall centers, retail, or office environments
Employer & Industry UsageUsed by companies to improve call quality and agent performanceUsed across various industries to assist customers and resolve issues
Common Search & Comparison IntentUnderstanding coaching roles in call centersCustomer support roles and responsibilities

While both roles involve communication skills, a Call Coach focuses on training and improving call center agents' performance, whereas a Customer Service Representative directly interacts with customers to resolve issues. The Call Coach typically works behind the scenes to enhance overall service quality, while the Customer Service Representative handles day-to-day customer interactions.

More about Call Coach jobs
What job categories do people searching Call Coach jobs look for? The top searched job categories for Call Coach jobs are:
Call Coach jobs near you
Infographic showing various Call Coach job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

Diesel Bus Mechanic A - Up to $15,000 Sign-On Bonus!

RATP Dev

North Charleston, SC • On-site

$23.75 - $31.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

3664 Leeds Ave. North Charleston
Mission
The Technician A diagnoses and repairs concentrating specifically on major complicated/complex coach problems , inspects, assists , and monitors the work of Mechanics B and C ensuring a work environment that meets safety and regulatory standards fo r RATP Dev. You will be responsible for retrofit campaign completions, team support, troubleshooting, repair, operations interaction, and general support of the entire fleet. Technician must attend and participate in meetings and training on a daily, weekly, and/or monthly basis.
Profile
$15,000 sign on bonus available!!!
Responsibilities:
  • Preventative maintenance inspections are based on mileage and days.
  • Inspections and repairs include but are not limited to; ADA equipment, air conditioning, brakes, chassis, cooling system, engine, interior/exterior lighting, gauges and controls, safety equipment, fire extinguishers and sensitive edges, tires, and transmissions.
  • Performs other duties assigned by management and supervisors.
  • Performs preventative maintenance inspections on all types of coaches following specific check lists.
  • Fill out work orders specifying parts and labor.
  • Performs other duties assigned by management and supervisors.
  • Inspects and verify problems on coaches using various diagnostic equipment,
  • Cleans, repairs, and replaces coach equipment as requires.
  • Test coaches for proper working order including road driving tests.
  • Utilizes computer diagnostic equipment to include but not limited to; Cummins Insite, Allison prognostics, complex electrical schematics; labor logic diagrams, VANSCO and DINEX coach control systems to diagnose and troubleshoot complex level difficulty electrical functions.
  • Reviews repair manuals and part manuals for aid in making minor to major repairs.
  • Performs both in-house and road call coach repairs using various hand, power, pneumatic and precision.
  • Repair, maintain, troubleshoot and service and electrical buses.
  • Maintain detailed and timely paperwork and documentation for repairs and installations.
  • Repair, maintain, troubleshoot, and service multiplexing systems.
  • Performs other duties as assigned by management and supervisors.

Skills:
  • Evidence of a "safety first" attitude.
  • Must have computer skills for the ability to diagnose all sub-components of a Transit coach.
  • Must have the ability to understand and follow schematics.
  • Intermediate level computer skills (including Microsoft applications)
  • Customer-focused attitude, with high level of professionalism and discretion
  • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
  • Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner)
  • Strong time management and organizational skills.
  • Sound judgement, good problem-solving and analytical skills (troubleshoot technical issues, communicate, and document solutions to non-technical parties)
  • Excellent communication skills
  • Must be flexible and work in a 24/7 environment.

Knowledge and Experience:
  • High school diploma or GED required
  • Valid South Carolina CDL required
  • Five (5) years progressive heavy equipment maintenance required.
  • Two (2) years technical degree or equivalent experience preferred.
  • Additional training from mechanical/technical schools, courses, seminars desirable.
  • Experience with complex diagnostic computer equipment and software requires.
  • Must have an in depth understanding of the design, adjustment, and overhaul of ADA equipment, air conditioning, brakes, chassis, cooling system, engine, interior/exterior, lighting, gauges and controls, safety equipment, fire suppression, system and sensitive edges, tires and transmission.
  • Hands on experience win electrical, mechanical, or other related field service experience; experience with high voltage and mechanical troubleshooting.
  • Experience with CAN networks and multiplexing systems.

Hourly $31.60/HR
Benefits
$15,000 sign on bonus available
We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.
We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!

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