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Call Coach Jobs (NOW HIRING)

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Conduct routine coaching, side-by-sides, and quality feedback sessions. * Reinforce performance ...

RATP Dev

Diesel Bus Mechanic A

North Charleston, SC · On-site

$23.75 - $31.50/hr

Performs both in-house and road call coach repairs using various hand, power, pneumatic and precision. * Repair, maintain, troubleshoot and service and electrical buses. * Maintain detailed and ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement. The Call Center Supervisor will supervise ...

Gesher Human Services

Call Center Supervisor

Detroit, MI · On-site

$50K - $65K/yr

GENERAL The Call Center Supervisor provides day-to-day leadership, coaching, and quality oversight for Call Center Specialists delivering phone-based career services orientation to Detroit residents.

MTM LLC

Call Center Manager

Miami, FL · On-site

Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

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How much do call coach jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for call coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What occupations make $500,000 a year?

In roles like executive coaches or high-level sales trainers, including Call Coaches with extensive experience and specialized skills, annual earnings can reach or exceed $500,000, especially with bonuses and commissions. Such positions often require advanced certifications, a strong client base, and a track record of success in coaching or sales environments.

What are some common challenges faced by Call Coaches, and how can they effectively address them?

Call Coaches often face the challenge of balancing constructive feedback with maintaining team morale. They need to tailor coaching approaches to individual learning styles while managing time efficiently across multiple agents. Effective Call Coaches address these challenges by using clear, actionable feedback, fostering a supportive environment, and leveraging call analytics to identify specific improvement areas. Regular communication and collaboration with both agents and team leads also help ensure that coaching initiatives align with broader organizational goals.

What are the key skills and qualifications needed to thrive as a Call Coach, and why are they important?

To thrive as a Call Coach, you need expertise in customer service best practices, call center operations, and experience in quality assurance or training roles. Familiarity with call recording software, CRM systems, and coaching frameworks is typically required. Exceptional communication, active listening, and constructive feedback skills help Call Coaches motivate and develop agents effectively. These skills ensure that call center teams deliver consistent, high-quality service and continuously improve performance.

How can I make 2000 a week working from home?

A Call Coach can potentially earn $2,000 a week by providing high-volume, specialized coaching or training services remotely, often through platforms that connect clients with professionals. Success depends on building a strong client base, developing effective communication skills, and possibly obtaining relevant certifications or experience in customer service or coaching. Consistent scheduling and marketing your services can also help increase earnings to reach this goal.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, and they may involve overseeing large teams or complex processes.

What job makes $10,000 a month without a degree?

A call coach or similar sales and communication roles can potentially earn $10,000 a month through commissions, bonuses, and high-performance sales. Success in such jobs often depends on strong interpersonal skills, experience, and the ability to handle high-volume calls or sales targets.

What is the difference between Call Coach vs Customer Service Representative?

AspectCall CoachCustomer Service Representative
Required CredentialsTypically requires communication skills, coaching experience, and industry knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentOften in call centers or corporate training settingsCall centers, retail, or office environments
Employer & Industry UsageUsed by companies to improve call quality and agent performanceUsed across various industries to assist customers and resolve issues
Common Search & Comparison IntentUnderstanding coaching roles in call centersCustomer support roles and responsibilities

While both roles involve communication skills, a Call Coach focuses on training and improving call center agents' performance, whereas a Customer Service Representative directly interacts with customers to resolve issues. The Call Coach typically works behind the scenes to enhance overall service quality, while the Customer Service Representative handles day-to-day customer interactions.

What is a Call Coach?

A Call Coach is a professional who listens to, assesses, and provides feedback on phone calls made by customer service representatives, sales agents, or other call center staff. Their primary goal is to help employees improve their communication skills, follow company protocols, and deliver better customer experiences. Call Coaches may review live or recorded calls, identify areas for improvement, and offer training or actionable suggestions. They play a key role in boosting team performance and ensuring high-quality service standards are maintained.
More about Call Coach jobs
What job categories do people searching Call Coach jobs look for? The top searched job categories for Call Coach jobs are:
Call Coach jobs near you
Infographic showing various Call Coach job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 75% Full Time, 16% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

Call Center Manager

Perfect Placement Group, LLC

Mechanicsville, VA

$80K - $90K/yr

Full-time

Posted 2 days ago

Be an early applicant

Job description

Call Center Manager

Location: Mechanicsville, VA

Compensation: $80,000 - $90,000


Position Summary


A growing national distribution organization is seeking an experienced Call Center Manager to a lead a high-volume customer service operation in the Richmond/Mechanicsville area. This position is responsible for the day-to-day management, performance, and development of a large customer support team consisting of frontline supervisors and customer service representatives.

The ideal candidate will bring proven experience leading call center operations with 50+ associates, a strong understanding of call center performance metrics, and the ability to build a culture of accountability, coaching, and continuous improvement.


Responsibilities

  • Lead and develop a call center operation consisting of 50+ customer service associates and frontline supervisors.
  • Drive performance against key call center metrics including Service Level Agreements (SLA), Average Handle Time (AHT), Average Speed of Answer (ASA), quality scores, customer satisfaction, and productivity goals.
  • Partner with Workforce Management (WFM) teams to ensure staffing levels align with business demands and service expectations.
  • Monitor operational performance and implement corrective actions when targets are not achieved.
  • Coach, mentor, and develop supervisors and team members to improve performance and engagement.
  • Conduct interviewing, hiring, onboarding, performance evaluations, coaching, corrective actions, and terminations.
  • Foster a culture of accountability, teamwork, customer focus, and continuous improvement.
  • Utilize reporting tools and technology to identify opportunities to improve efficiency and customer experience.
  • Collaborate with cross-functional teams to support operational and customer service initiatives.
  • Analyze trends and performance data to drive informed business decisions.
  • Assist in resolving complex customer issues and escalations while maintaining a high level of customer satisfaction.
  • Develop and deliver coaching, training, and performance improvement plans for supervisors and team members.
  • Partner with sales, operations, and other business functions to improve customer experience and support business objectives.


Qualifications

Required

  • Minimum 5 years of call center leadership experience.
  • Experience managing a call center operation with at least 50 associates and multiple frontline supervisors.
  • Strong understanding of call center KPIs including SLA, AHT, ASA, occupancy, adherence, quality, and customer satisfaction metrics.
  • Experience working closely with Workforce Management teams.
  • Proven success leading, coaching, developing, and holding employees accountable.
  • Strong analytical, organizational, and problem-solving abilities.
  • Excellent communication and leadership skills.
  • Proficiency with call center technologies, reporting systems, and Microsoft Office applications.

Preferred

  • Bachelor’s degree in Business, Management, Operations, or a related field.
  • Experience leading large customer service operations in distribution, logistics, retail, healthcare, financial services, telecommunications, or similar environments.
  • Demonstrated success implementing operational improvements and driving measurable performance gains.
  • Experience in automotive, distribution, aftermarket parts, or related industries.
  • Bilingual English/Spanish communication skills.


Compensation & Benefits

  • $80,000 - $90,000 annual salary
  • Comprehensive benefits package
  • Stable, growth-oriented organization
  • Opportunity to lead a large customer-facing operation and make a significant impact