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Call Coach Jobs (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews * Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and ...

eClerx

Call Center Trainer

Fayetteville, NC · On-site

$15.50/hr

The ideal candidate will have strong communication skills, a passion for coaching, and experience working in fast-paced call center environments. Key Responsibilities * Facilitate and provide ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · On-site

$40K/yr

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

Berkshire Bank

Call Center Manager

Lincoln, RI · On-site

$55K - $102K/yr

Call Center Reports to: Sales & Customer Support Manager Status: Exempt Grade: 10 Pay Range: $55 ... Performs supervisor duties by recruiting, selecting, orienting, coaching, counseling, and ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Savannah, GA

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

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Call Coach information

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$10

$22

$34

How much do call coach jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for call coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What occupations make $500,000 a year?

In roles like executive coaches or high-level sales trainers, including Call Coaches with extensive experience and specialized skills, annual earnings can reach or exceed $500,000, especially with bonuses and commissions. Such positions often require advanced certifications, a strong client base, and a track record of success in coaching or sales environments.

What are some common challenges faced by Call Coaches, and how can they effectively address them?

Call Coaches often face the challenge of balancing constructive feedback with maintaining team morale. They need to tailor coaching approaches to individual learning styles while managing time efficiently across multiple agents. Effective Call Coaches address these challenges by using clear, actionable feedback, fostering a supportive environment, and leveraging call analytics to identify specific improvement areas. Regular communication and collaboration with both agents and team leads also help ensure that coaching initiatives align with broader organizational goals.

What are the key skills and qualifications needed to thrive as a Call Coach, and why are they important?

To thrive as a Call Coach, you need expertise in customer service best practices, call center operations, and experience in quality assurance or training roles. Familiarity with call recording software, CRM systems, and coaching frameworks is typically required. Exceptional communication, active listening, and constructive feedback skills help Call Coaches motivate and develop agents effectively. These skills ensure that call center teams deliver consistent, high-quality service and continuously improve performance.

How can I make 2000 a week working from home?

A Call Coach can potentially earn $2,000 a week by providing high-volume, specialized coaching or training services remotely, often through platforms that connect clients with professionals. Success depends on building a strong client base, developing effective communication skills, and possibly obtaining relevant certifications or experience in customer service or coaching. Consistent scheduling and marketing your services can also help increase earnings to reach this goal.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, and they may involve overseeing large teams or complex processes.

What job makes $10,000 a month without a degree?

A call coach or similar sales and communication roles can potentially earn $10,000 a month through commissions, bonuses, and high-performance sales. Success in such jobs often depends on strong interpersonal skills, experience, and the ability to handle high-volume calls or sales targets.

What is the difference between Call Coach vs Customer Service Representative?

AspectCall CoachCustomer Service Representative
Required CredentialsTypically requires communication skills, coaching experience, and industry knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentOften in call centers or corporate training settingsCall centers, retail, or office environments
Employer & Industry UsageUsed by companies to improve call quality and agent performanceUsed across various industries to assist customers and resolve issues
Common Search & Comparison IntentUnderstanding coaching roles in call centersCustomer support roles and responsibilities

While both roles involve communication skills, a Call Coach focuses on training and improving call center agents' performance, whereas a Customer Service Representative directly interacts with customers to resolve issues. The Call Coach typically works behind the scenes to enhance overall service quality, while the Customer Service Representative handles day-to-day customer interactions.

What is a Call Coach?

A Call Coach is a professional who listens to, assesses, and provides feedback on phone calls made by customer service representatives, sales agents, or other call center staff. Their primary goal is to help employees improve their communication skills, follow company protocols, and deliver better customer experiences. Call Coaches may review live or recorded calls, identify areas for improvement, and offer training or actionable suggestions. They play a key role in boosting team performance and ensuring high-quality service standards are maintained.
More about Call Coach jobs
What job categories do people searching Call Coach jobs look for? The top searched job categories for Call Coach jobs are:
Call Coach jobs near you
Infographic showing various Call Coach job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 75% Full Time, 16% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.
Call Center Manager

Call Center Manager

NextDeavor Inc.

Omaha, NE • On-site

$100K - $130K/yr

Contractor

Posted 16 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here