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Call Coach Jobs (NOW HIRING)

eClercx

Call Center Trainer

Fayetteville, NC · On-site

$15.50/hr

The ideal candidate will have strong communication skills, a passion for coaching, and experience working in fast-paced call center environments. Key Responsibilities * Facilitate and provide ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

eClerx

Call Center Trainer

Fayetteville, NC

$15.50/hr

The ideal candidate will have strong communication skills, a passion for coaching, and experience working in fast-paced call center environments. Key Responsibilities * Facilitate and provide ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · On-site

$40K/yr

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Drive revenue and profitability growth within the call center. * Track and analyze team and ...

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How much do call coach jobs pay per hour?

As of May 30, 2026, the average hourly pay for call coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Coach, and why are they important?

To thrive as a Call Coach, you need expertise in customer service best practices, call center operations, and experience in quality assurance or training roles. Familiarity with call recording software, CRM systems, and coaching frameworks is typically required. Exceptional communication, active listening, and constructive feedback skills help Call Coaches motivate and develop agents effectively. These skills ensure that call center teams deliver consistent, high-quality service and continuously improve performance.

What are some common challenges faced by Call Coaches, and how can they effectively address them?

Call Coaches often face the challenge of balancing constructive feedback with maintaining team morale. They need to tailor coaching approaches to individual learning styles while managing time efficiently across multiple agents. Effective Call Coaches address these challenges by using clear, actionable feedback, fostering a supportive environment, and leveraging call analytics to identify specific improvement areas. Regular communication and collaboration with both agents and team leads also help ensure that coaching initiatives align with broader organizational goals.

What is a Call Coach?

A Call Coach is a professional who listens to, assesses, and provides feedback on phone calls made by customer service representatives, sales agents, or other call center staff. Their primary goal is to help employees improve their communication skills, follow company protocols, and deliver better customer experiences. Call Coaches may review live or recorded calls, identify areas for improvement, and offer training or actionable suggestions. They play a key role in boosting team performance and ensuring high-quality service standards are maintained.

What is the difference between Call Coach vs Customer Service Representative?

AspectCall CoachCustomer Service Representative
Required CredentialsTypically requires communication skills, coaching experience, and industry knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentOften in call centers or corporate training settingsCall centers, retail, or office environments
Employer & Industry UsageUsed by companies to improve call quality and agent performanceUsed across various industries to assist customers and resolve issues
Common Search & Comparison IntentUnderstanding coaching roles in call centersCustomer support roles and responsibilities

While both roles involve communication skills, a Call Coach focuses on training and improving call center agents' performance, whereas a Customer Service Representative directly interacts with customers to resolve issues. The Call Coach typically works behind the scenes to enhance overall service quality, while the Customer Service Representative handles day-to-day customer interactions.

More about Call Coach jobs
What job categories do people searching Call Coach jobs look for? The top searched job categories for Call Coach jobs are:
Call Coach jobs near you
Infographic showing various Call Coach job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.
Call Center Supervisor

Call Center Supervisor

Milan Laser Hair Removal

Omaha, NE • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Milan Laser Hair Removal rating

7.0

Company rating: 7.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

3rd of 38 rated hair and beauty

Job description

Who We Are
Not your average call center-that's the Milan difference. We're a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work.
What You'll Do
As a Call Center Supervisor, you'll lead from the front-literally. This role is hands-on, with about 90% of your time spent on the floor coaching agents in real time. You'll be right behind the team, helping them improve, build confidence, and win.
  • Lead, coach, and develop a team to hit and exceed KPIs
  • Provide real-time, in-the-moment coaching that actually sticks
  • Create a positive, high-energy environment where people enjoy coming to work
  • Have direct, honest conversations that motivate-not discourage
  • Use data and technology to monitor performance and drive smarter decisions
  • Keep the client experience at the center of everything you do

Location: Omaha, NE (Onsite)
Compensation: $25/hr + monthly bonus
Status: Full-time | Hourly
Schedule: Shifts ranging from 7 AM - 10:30 PM
What You Bring
  • 2+ years of leadership experience in a KPI-driven environment
  • Strong coaching skills-you know how to give feedback that people want to hear
  • Confidence having tough conversations in a way that feels natural and productive
  • Comfort with technology and using systems to track performance and improve results
  • A positive, team-first attitude with the ability to thrive in a fast-paced environment
  • Experience in a call center or sales environment preferred
  • Bilingual (Spanish preferred) is a plus

Why You'll Love It Here
  • A call center that doesn't feel like a call center-fun, collaborative, and team-focused
  • Opportunities to grow your career as we continue to expand nationwide
  • Full benefits: medical, dental, vision, 401k
  • Free laser hair removal (for you + your spouse/partner)

Benefits Include
  • FREE laser hair removal for employees and their spouse or legal partner
  • Medical, dental, vision, disability and life insurance within 30 days
  • Paid time off starting immediately
  • Closed on 6 major holidays
  • 401K retirement plan with vested employer match

All potential employees of Milan will be required to successfully pass a pre-employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Equal Opportunity Employer
#LI-EP1

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